Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Klean07 on March 05, 2012, 07:35:57 pm
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I got this new custie last month £15 monthly. 4 bed detached. Anyways when I had finished last time woman said have you done the double garage doors? I said no but I'll give them the once over. Same thing happened this time after I'd packed everything away came the shout "can you clean the garden table pls? I said I'll do it next time as I'd packed everything away!!
Some peeps don't half take the pee don't they!!!
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Dump
On her garden table ;D
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Just tell her your paid to clean windows,anything else is extra ?
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i would take a look at the table when u get there then tap the door and tell her how much its gonna cost her >:(
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send her a letter saying £15 quoted was for windows, anything else is an extra charge.
I bet if you asked for an extra £2 for garage door her jaw would drop ;D
If your not bothered then drop.
After a few missed goes i bet she'd want to know why ;D
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basically you could just say that you can only carry so much water a day and have to earn your money from it so you will have to charge xxxx as you could get an extra house done on that water
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Good one ;)
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to custard ''will you make my cuppa and sandwiches, choc bicky, crisps, walkers only please, whilst i clean it then i can eat the lunch your preparing for me on a clean table' ;D
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to custard ''will you make my cuppa and sandwiches, choc bicky, crisps, walkers only please, whilst i clean it then i can eat the lunch your preparing for me on a clean table' ;D
;D
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Forgot to say that included in the price was scrubbing mud off frames which their lively puppy had left behind. The bloke said last time that I was quicker doing the job than time before. Its because I didn't do them garage doors thats why!!
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simply say to the lady i can clean your table at £50-00 she will soon stop asking you, besides your her window cleaner not slave.
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I had a new custy and on the second clean she asked me to clean the garage door as well. It was mingin and took me about 10 mins so when I went to collect I said
"ok that's £10.00 for the house and an extra £2.00 so that makes £12.00 altogether please"
she said "oh, I didn't realise you would charge me for the garage door"
so I said "but I'm a business, why on earth would you think that it would be free?"
I can remember that priceless look on her face as it slowly dawned on her that yes, she had been a cheeky cow to expect something for nothing from someone in business.
I do often go the extra mile for custies- such as nipping to the shop when they're ill or cleaning their garage door for free - but that is when I decide - not when they think I can 'just quickly' do something for free that will save them time and effort.
Our time is valuable and we should be paid accordingly when asked to perform any service.
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I learnt my lesson early on with a £10 job
"oh can you just give the big mirrored doors in the kitchen a quick wipe"
does em and dont charge any extra ... next month does the outside and knocks for payment
"dont forget my mirrors" says the old dear ::)
was soft back then so just cleaned them
still got the job ... old dear died and daughter now lives there but still do mirrors as a reminder to myself to do nowt for free :)
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the moment they say "can you go over the garage doors" etc i tell them my charge straight away.usually its a couple of quid but sometimes its a fiver if their dirty.sometimes i ask them do they want me to clean them every time or every other time for a slight extra charge.works for me.
any extras like conny roofs/fascia cleans etc get booked in next time her windows are due.with agreed price for the job.
ive never had a customer ask me to clean their garden furniture though!! ;D ;D ;D ;D ;D ;D
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next to a house i door there is a white nissan micra thats not moved for at least 6 years ... when i say white its more like green algae then white .... every time i see it im so tempted to give it a wash with some pure ;D
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next to a house i door there is a white nissan micra thats not moved for at least 6 years ... when i say white its more like green algae then white .... every time i see it im so tempted to give it a wash with some pure ;D
hee hee ;D
do a befor and after 'patch' then you might get the job!! :D