Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: andrew stone on February 29, 2012, 04:37:46 pm
-
turned up at 9am today to clean customers carpets.
9 mile drive stuck in school run traffic.
customer answers door and says i thought you were coming next wednesday!
no you are definetely booked in for today says i.
she replys that her husband thought it was today as well.
but she says i am the customer and the customer is always right!
you will have to come back next week!
thank god they are not all like this one!
no apology,no trying to make a joke off it or anything!
andrew
-
Blimey Andrew, do you really want this person as a customer? If its financially viable then I guess you have no choice, but really.
I know none of us turn work down if we can help it, but sometimes we get a 'feeling' for an iffy client, hopefully your client isnt one of them?
I had one a couple of months ago and she was quite confrontational and even quizzed me why I was measuring the rooms. I said because it gives an accurate price for each area as its logical and fair - as opposed to plucking figures off the top of my head (said it in a really nice way).
She then carried on by saying that the 'other' carpet cleaner got out wood dye marks and coffee (oh and dog pee). When I explained the improbabilty - she got quite stern and looked at me with that look i.e. 'you clean - so all these marks should dam well disappear'!
I quickly made my excuses and got the hell out of there.
Anyway, I hope it all goes ok if your going back.
Cheers
Kev
-
I wouldnt turn up or even call her to inform that i wasnt coming as anyone who talks to meet doesnt get me to work for them whether i am brassic or swimming in dosh.......THE CUSTOMER IS ONLY RIGHT IF I SAY HE/SHE IS................Regards Alan(swindon)
-
I turned up at one the other day to clean three carpets and protect them (Even brought the protector especially) anyway when i turned up she had two carpet fitters fitting new carpets and was adamant she had called me to cancel and left three messages ..But she did not try to contact me or leave one single message . I was livid !!! >:( >:(
-
Kev
no way will i be going back!
i can imagine that what ever i did wouldnt be good enough-with an attitude like hers!
andrew
-
Kev
no way will i be going back!
i can imagine that what ever i did wouldnt be good enough-with an attitude like hers!
andrew
Sorted then! - think you did the right thing tbh.
Cheers
Kev
-
Even when you work physically hard, when you do a job that someone appreciates you will always have a spring in your step. :)
Working for yourself has lots of downsides, but one real positive is choosing who you work for over the years. Choose well!
-
Its such a shame when people seem to think that its ok to mess other people about! even her husband agreed that you had the right day!
I bet she probably changed her mind between making the booking and you turning up and never gave it a thought to cancel.
People like this deserve to fall foul to the scams and rip off merchants!!!
-
I hope you are not going to phone her to tell her, so if she phone you you can say I thought it was next week and my wife thinks so too!
This occasionally happens to us but if the customer is nice about it, its not a problem, we all make mistakes.
Peter
www.carpetcleanerxardiff.com (http://www.carpetcleanerxardiff.com)
-
Perhaps easy for me to say ... and i don't always adhere myself ..
but its a good policy to always ring before you go a job unless you were speaking to the customer earlier that day ..
sometimes its worth going the extra mile , they can be different next time you call ..
Im sure other industries like retail and hotels have to put up with customer arrogance like this on a daily basis ..
-
Middle aged women do have conversations with themselves in their heads then they convince themselves that they have said or done what they infact were only thinking, I once did some work for a shrink and she told me this and also telling me it has a scientific name.....oh and also it's the specific age of "my husband doesn't understand me" they sometimes call it the THE CHANGE !
Shaun
-
Pregnant seem to be the worse! :-X
-
Pregnant seem to be the worse! :-X
Bloody hell Tony mate, you don't hang around!
Yes, pregnant women are psychopathic car wrecks!
-
Tony, nail right plumb on the head!
They always want it done the day before they are ready to pop but they also want you to know that they may cancel at any time.
Shaun
-
john
you are right - retail and hotel staff have to deal with customers like these on a daily basis.
i dont know how they do it to be honest
i must admit when i look in the diary to check the next days jobs im almost relieved when its an old customer who i know and like!
andrew
-
;D
Thankfully she's not preggers... yet lol
-
I turned up at one the other day to clean three carpets and protect them (Even brought the protector especially) anyway when i turned up she had two carpet fitters fitting new carpets and was adamant she had called me to cancel and left three messages ..But she did not try to contact me or leave one single message . I was livid !!! >:( >:(
You can guarantee she has sent 3 messages... To one of the other C/C's who quoted.... ;D
-
Tony you still with the ex customer?
Shaun
-
Yeah mate, she's an amazing person! Much better than the last old, sour faced hag I was seeing ;D
Altough my wallet much preferred it when i was single :'(
-
I used to have a wallet I now have a revolving door !
Shaun
-
;D
Thankfully she's not preggers... yet lol
Congratulations mate!
;D
-
I had one last month that went into labour while I was there.
I really dont understand why they leave it so late, whats the difference in a week.