Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Cliff perkins on February 29, 2012, 09:01:47 am

Title: Non paying customer
Post by: Cliff perkins on February 29, 2012, 09:01:47 am
Took a customer on i cleaned his flat and his mums house ive been chaseing the money for nearly 2 months now what would you do. 2 reminders been put through door.
Title: Re: Non paying customer
Post by: H S and Son on February 29, 2012, 09:02:54 am
Knock on her door?
Title: Re: Non paying customer
Post by: Ian101 on February 29, 2012, 09:14:25 am
Knock every day inc 8am Sunday .... Get money and drop
Title: Re: Non paying customer
Post by: bobplum on February 29, 2012, 09:29:58 am
and maybe change your policy for first time cleans,money up front,cash only,its hard but it will stop this kind of thing or mix some mortar and spread it on there windows ;)
Title: Re: Non paying customer
Post by: Richard iSparkle on February 29, 2012, 09:50:07 am
Took a customer on i cleaned his flat and his mums house ive been chaseing the money for nearly 2 months now what would you do. 2 reminders been put through door.

just started using these guys for people who's not responded to the usual letters and phone calls.

all you do is go online and enter the details of the clients, and their debt and thomas higgins send them a nasty formal letter....  costs £2.20 per letter.  was recommended them by another small business local to me.
Title: Re: Non paying customer
Post by: Barbara Green on February 29, 2012, 10:35:29 am
Well it depends, if you want to put a small claim, but it will cost you around £60.00. If the amount the customer owes you is less than that, it is not worth doing it. You can visit (http://www.anyclean.couk) few more websites for more info, but this is what I think.
Title: Re: Non paying customer
Post by: Deangsi on February 29, 2012, 11:38:43 am
my dad had this years ago back when everyone was trad he went and aplicated all the windows and left them in the sun  ;D
Title: Re: Non paying customer
Post by: Helen on February 29, 2012, 12:01:40 pm
Knock on her door?

You got in first Matt!

Cliff if you are putting reminders through the door, then why not go when they are home and knock the door...... It's your money, you earnt it, so don't be afraid to ask for it :)
Title: Re: Non paying customer
Post by: Richard iSparkle on February 29, 2012, 06:14:40 pm
Took a customer on i cleaned his flat and his mums house ive been chaseing the money for nearly 2 months now what would you do. 2 reminders been put through door.

just started using these guys for people who's not responded to the usual letters and phone calls.

all you do is go online and enter the details of the clients, and their debt and thomas higgins send them a nasty formal letter....  costs £2.20 per letter.  was recommended them by another small business local to me.

well, got our first call from a custi who got one of these letters today.  she owes £60 and is posting it this week  ;D
Title: Re: Non paying customer
Post by: GDwindowcleaning on February 29, 2012, 06:18:34 pm
How did she react to the letter? Was she apologetic or mad? Not a dig just  would like to know...
Title: Re: Non paying customer
Post by: Ian101 on February 29, 2012, 06:25:42 pm
Took a customer on i cleaned his flat and his mums house ive been chaseing the money for nearly 2 months now what would you do. 2 reminders been put through door.

just started using these guys for people who's not responded to the usual letters and phone calls.

all you do is go online and enter the details of the clients, and their debt and thomas higgins send them a nasty formal letter....  costs £2.20 per letter.  was recommended them by another small business local to me.

well, got our first call from a custi who got one of these letters today.  she owes £60 and is posting it this week  ;D

thought all yours were on standing order ?
Title: Re: Non paying customer
Post by: Erithwc on February 29, 2012, 06:33:04 pm
Drop the customer write off the dept and move on  ;)

I had the same thing a few months back so I wrote the dept off took her off my round and put her on my deleted customer list feel much better now  ;D ;D
Title: Re: Non paying customer
Post by: Richard iSparkle on February 29, 2012, 07:10:18 pm
Took a customer on i cleaned his flat and his mums house ive been chaseing the money for nearly 2 months now what would you do. 2 reminders been put through door.

just started using these guys for people who's not responded to the usual letters and phone calls.

all you do is go online and enter the details of the clients, and their debt and thomas higgins send them a nasty formal letter....  costs £2.20 per letter.  was recommended them by another small business local to me.

well, got our first call from a custi who got one of these letters today.  she owes £60 and is posting it this week  ;D

thought all yours were on standing order ?

she's an old one... :P
Title: Re: Non paying customer
Post by: Richard iSparkle on February 29, 2012, 07:13:01 pm
How did she react to the letter? Was she apologetic or mad? Not a dig just  would like to know...

hey GD,

she wasn't happy at all.  quite angry i understand, but she's over 8 months without paying (owes us for 3 cleans) and she's full of excuses and accusations.  not a nice woman to deal with at all.

we only send these letters to old custies who are no longer being cleaned, and have had numerous letters and phone calls off us already.

Title: Re: Non paying customer
Post by: GDwindowcleaning on February 29, 2012, 07:22:40 pm
At least they seem to work, any bad debt sorted for 2.20 is a bonus in my eyes...

Whats the company called?
Title: Re: Non paying customer
Post by: Cliff perkins on February 29, 2012, 07:23:09 pm
Good on you richard.
I think its bloody rude off people to hide behind curtains when you call for your money.i think i work hard for my money  ;D and i deserve to be paid within 1 month of the job being carried out,he has a clean in another 2 weeks and if he hasnt paid by then he wont be getting them done again.i dont like being taken for a mug.
I did a pub last month bloke was meant to meet me at 7am and he turned up at 8.30 then i went to clean it today and he didnt even turn up to meet me at 8am even after i phonEd him yesterday to remind him.
I mean some people are complete c..nts.
Title: Re: Non paying customer
Post by: Richard iSparkle on February 29, 2012, 07:24:59 pm
At least they seem to work, any bad debt sorted for 2.20 is a bonus in my eyes...

Whats the company called?

http://www.thomashiggins.com/

any bad debt sorted is good, but particularly if you can sort it with minimun fuss and no emotional energy.  just log on, type in the details and sit back and wait.  easy  :)
Title: Re: Non paying customer
Post by: GDwindowcleaning on February 29, 2012, 07:32:36 pm
I like it richard, spot on...
Title: Re: Non paying customer
Post by: pristine window cl on February 29, 2012, 09:22:47 pm
[ have 1 custy end of last year, thanks Richard she is gonna GET IT.