Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: garry22 on February 23, 2012, 07:32:52 pm

Title: This doesn't happen very often!
Post by: garry22 on February 23, 2012, 07:32:52 pm

I had a call from an existing commercial client today (following my e mailing a quote).

"That quote of £ 105.00. It does not sound right to me"

I went through the rooms with him and he said "I think it should be nearer £ 200.00" !!!!!!!!

Title: Re: This doesn't happen very often!
Post by: derek west on February 23, 2012, 07:46:44 pm

ha ha wish they were all like that eh gary.

did some work for my favourite client today, 5 polly rugs, just a freshen up. took me 40 mins as they were all layed out ready to do all in one go.

how much? she asked after i'd finished.

oh just give us £50 mrs morrisey, i said.

heres £100. treat sian and the kids,  ;D

ps.... for all those that know me on face book, shhhhhhhhhhhhhhhhhhhhhh  ;D

Title: Re: This doesn't happen very often!
Post by: Allan Simmons on February 23, 2012, 10:04:56 pm

My lips are sealed Derek  :-X

Title: Re: This doesn't happen very often!
Post by: Doctor Carpet (Ret'd) on February 23, 2012, 10:15:54 pm

When I was just starting out I was very unsure about my pricing and asking people for money and it took me time to find out about whipping edges.

Having repaired a rug  for a wealthy 6 bed homeowner I thought I'd just add a tenner to cover my costs as I had considered it a worthwhile learning curve in itself onto the £6 cost of the whip.

When the client asked how much I owed him, I took a deep gulp and said as long as he was happy the price was £16.

His response....."We have a problem.................that's not enough..............you're going to have to negotiate upwards"

Being speechless is not something I am normally known for, but in the silence that ensued he pulled 3 ten pound notes out of his pocket and said, "£30. That's my final offer...take it or leave it!"

Rog

PS I've done an awful lot of work for him ever since that first encounter. :)

Title: Re: This doesn't happen very often!
Post by: james roffey on February 24, 2012, 08:07:01 am

Best one i had was a job for a retired business loans adviser, he as you would expect had a good understanding of overheads for small business's, and actually advised me to charge a bit more, that was one of my first jobs, i thought i was charging a good rate. I wish all customers were like him.

Title: Re: This doesn't happen very often!
Post by: Kinver_Clean on February 24, 2012, 09:19:58 am

Many years ago I did a job for £120, big old ex vicarage. The lady got her wallet which had a 1/4" thick wad of notes in it.
She gave me 6 notes, when I pointed out that it was £300 not £120 , said that she thought they were 20's.
Her husband was the biggest scrappie in the area. Done loads of work for the family since.