Clean It Up

UK General Cleaning Forum => General Cleaning Forum => Topic started by: Blast Away on February 18, 2012, 06:38:06 pm

Title: Should I charge?
Post by: Blast Away on February 18, 2012, 06:38:06 pm

Had a school booked in today, confirmed a couple of weeks ago. To clean render soiled with algae. Only 20mins work, around an entrance, arms length height with lance, nice and easy. £80.

Got there and gates closed all locked up, no sign of anyone. Where as I was informed there'll be someone there.

Should I charge for the inconvenience? Fuel and time, could have had another job in it's place etc.

In all the years I've been doing this, this is the first time. Never been a problem.

Title: Re: Should I charge?
Post by: Matt Gibson on February 18, 2012, 06:57:32 pm

have you spoken to them since? might have been a honest reason as to why they werent there?

If not, charge them part of the job price for the call out.

Title: Re: Should I charge?
Post by: Roger Oakley on February 19, 2012, 06:52:22 pm

If it was all confirmed etc, I'd charge them. Re-book and I might give a discount.

Title: Re: Should I charge?
Post by: mike roberts on February 19, 2012, 07:04:16 pm

Schools tend to pay well and ontime and they have been a customer for yrs ....

Let them know as ur so kind  ;D you wont charge this time But if it happens again - you will !