Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Erithwc on February 09, 2012, 07:52:29 pm

Title: Website email/contact forms ?
Post by: Erithwc on February 09, 2012, 07:52:29 pm

just got an email from my site and the email address/number were missing and i can't return the email as the return address is my site email address.

Is this normal surely i should get the email address that the customer has sent the email from.

I have emailed the designer but won't be able to sort it till the morning

when you receive a email from your website contact form can you reply direct to the customer from that email you received or not  ???

thanks erithwc

Title: Re: Website email/contact forms ?
Post by: bobby p on February 09, 2012, 08:11:02 pm

sounds like the person did not fill in their email address on the contact form,or their phone number .

Title: Re: Website email/contact forms ?
Post by: colin purewater on February 09, 2012, 08:18:52 pm

i just sent you a email thought your site but i didnt fill in the details

can you see my address??

by the way i really like your page mate very smart ;)

Title: Re: Website email/contact forms ?
Post by: Erithwc on February 09, 2012, 08:28:30 pm

thanks for trying can't see you email address  :-[

i will be on the phone in the morning to get them to sort it asap.

not happy got a few leaflets going out this week as well so i need the problem sorted  :-[ :-[

thanks erithwc

Title: Re: Website email/contact forms ?
Post by: colin purewater on February 09, 2012, 08:44:45 pm

no worries mate but dont forget i didnt fill in my email so you wouldnt be able to see it.

thats just down to stupid people whe cant read properly i guess

maybe get you web man to make the form so you cant submit it unless they fill in all manditory feilds

thanks

colin.

Title: Re: Website email/contact forms ?
Post by: Erithwc on February 09, 2012, 08:57:49 pm

When i speak to them in the morning im going to see if they can code it so that you have to enter a valid email address not a fake one before they send the message will have to speak to them and see what they say.

To be honet i never put my number on contact forms, so if the customers does the same and makes a mistake on their email address i can't contact them back  ???

Its the fact that i could lose the odd job due to this problem and the customer would think my business isn't intrested for not replying  :'( :'(

Title: Re: Website email/contact forms ?
Post by: bobby p on February 09, 2012, 09:18:07 pm

i would add in a box on your site  for them to put their address in . that way you can always go visit them if need be