Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Erithwc on January 31, 2012, 06:46:28 pm

Title: Has anyone done a residential customer Survey
Post by: Erithwc on January 31, 2012, 06:46:28 pm

Im looking at doing a customer survey in the summer nothing big just 10 questions max on a clip board when i collect payment covering contact details, leaflets, prices on leaflets, payment methods ect

Has anyone else done this what was the response like, i just want to refine things like leaflet design and payment ect.

thanks erithwc

Title: Re: Has anyone done a residential customer Survey
Post by: TomCrowther on January 31, 2012, 06:51:46 pm

I did one when I first started, thought it was a good idea and gives the impression you are serious about customer satisfaction. I had things like earliest start {some don't like it too early}, happy to have them cleaned Sat/Sun Bank holidays etc etc.
I was thinking about revamping it a while ago and you have reminded me to sort it out, ta.

Title: Re: Has anyone done a residential customer Survey
Post by: GB Window Cleaning on January 31, 2012, 06:52:29 pm

never done it but worth a shot, let us know what the results are if you do it!

Title: Re: Has anyone done a residential customer Survey
Post by: Window Washers on January 31, 2012, 06:54:49 pm

customer service is an investment not a cost, may fail to understand this, good for you for caring about your customers  ;)

there is an online one you can do which will take less of your time ;)