Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: billozz on December 12, 2011, 08:57:00 pm
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recently i broke a cover on a customers outside light, i offered to replace it if i could find the same one or buy a new light if i couldnt. i tried to find a replacement cover but couldnt so went back to say i would replace the whole light, she told me that as the outside light were all the same make and moddel she expected me to replace all 3 and she had found, and ordered 3 from a local shop that she liked costing about £35 each, she also told me that she had an electrician coming to fit them for her and that she would be happy to accept cleans as payment, it looks like i could end up with a bill for about £200 for a broken light cover, the problem is i am not sure where i stand, i did break the cover but should i have to replace the other lights jsut because she wants them to match, i know what everyone will say, tell her to get knotted but i wondered if anyone had had a similar experience and how it worked out
thanks
Bill
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HELLLLLL NO! Get out there find a replacement cover, take it round offer to fit, dump custy she is taking the pi55
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i would have fixed it with saying nothing.ive a epoxy repair kit in my van and in recent months have fixed together an ornamental plastic fairy statue, an ashtray, flower pot and concrete dragonfly ,all broken by me or my lads by being careless . epoxy resin sets in under 5 mins
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you are only liable for the light you broke thats it.
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i would have fixed it with saying nothing.ive a epoxy repair kit in my van and in recent months have fixed together an ornamental plastic fairy statue, an ashtray, flower pot and concrete dragonfly ,all broken by me or my lads by being careless . epoxy resin sets in under 5 mins
Bobby perhaps you should rebrand to "BODGEIT & SCARPER WINDOW CLEANERS" ;D
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i would have fixed it with saying nothing.ive a epoxy repair kit in my van and in recent months have fixed together an ornamental plastic fairy statue, an ashtray, flower pot and concrete dragonfly ,all broken by me or my lads by being careless . epoxy resin sets in under 5 mins
will bear that in mind Danno ;) . actually the concrete dragonfly is in my home at the mo, its here as iv to touch up the blue paint before putting it back on my customers wall in January . they havnt noticed it missing yet
Bobby perhaps you should rebrand to "BODGEIT & SCARPER WINDOW CLEANERS" ;D
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i would have fixed it with saying nothing.ive a epoxy repair kit in my van and in recent months have fixed together an ornamental plastic fairy statue, an ashtray, flower pot and concrete dragonfly ,all broken by me or my lads by being careless . epoxy resin sets in under 5 mins
will bear that in mind Danno ;) . actually the concrete dragonfly is in my home at the mo, its here as iv to touch up the blue paint before putting it back on my customers wall in January . they havnt noticed it missing yet
Bobby perhaps you should rebrand to "BODGEIT & SCARPER WINDOW CLEANERS" ;D
pmsl ;D
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how many cleans will it take ???
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I think she's every right to charge £200 worth of cleans.
Just put your price per clean up to £200, do the next clean for nowt, break the other two lights and call it quits.
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tell her youve been intouch with insurance and they want to send a loss adjuster out to view the damage before any payment will be considered .
shes trying it on mate so tell her where to go
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tell her youve been intouch with insurance and they want to send a loss adjuster out to view the damage before any payment will be considered .
shes trying it on mate so tell her where to go
And he can say, "I have seen the light".........I'll get mi coat :-[.
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If you end up stumping up for this, the two remaining lights are yours if you want them or if you want to try to sell them to get a bit of your money back.
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My view is you broke it, she has the right to get it put right. Better to do it this way than she puts it through her insurance company and you start getting letter from them. But yes, tell her you want all the old lights, even the broken one. Otherwise the electrician will cart it all off.
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Absolute nonsense - How old is the light? What is it's value? Anything beyond this is good will. Where did she buy the lights? If she can't remember then they are so old that they have very limited value.
We ain't talking ming vases here!
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She should have given you the chance to rectify the problem before her getting her electrician to fix it, he's probaly bumping up the cost as he thinks your going to pay up.
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tell her that her window has put a nick in your squeegee blade and she now owes you 4k for a new hot ionics sytem
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If you dump her Bill, make sure I get the address. I'm not going there!