Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Ian101 on December 08, 2011, 09:07:53 am

Title: Gardiners - their customer care !
Post by: Ian101 on December 08, 2011, 09:07:53 am

Ordered myself a new 22SLX online Monday night - arrived Wednesday morning.  :)

Also ordered a resineck with swivel but they sent a non swivel in error so rang them up yesterday Wednesday and explained the problem - no worries says the helpful lady we will send you another one out with a prepaid return envelope for the wrong part to be returned.

Gets another call later on to say postage exceeds the value of the part to be returned so I can have it for free  :D :D

which was dead handy as I shattered the origianal non swivel resineck that came with the pole when "modifying" it last night.

Cant say fairer than that really  :)

Title: Re: Gardiners - their customer care !
Post by: Ian101 on December 08, 2011, 09:10:57 am

door bell just rang by Mr Fedex with missing item !

Title: Re: Gardiners - their customer care !
Post by: sparkleglass on December 08, 2011, 09:28:34 am

you pay good money you should get good service  :o :o

Title: Re: Gardiners - their customer care !
Post by: Ian101 on December 08, 2011, 09:41:17 am

agree but errors happen .... its what gets done about it is the important bit

Title: Re: Gardiners - their customer care !
Post by: Avo on December 08, 2011, 09:53:16 am

Same here mate lol I ordered the slx22 which came on Monday but I order the wrong resi so phoned back and ordered the correct part came yesters and still wrong lol.
Great pole thou

Title: Re: Gardiners - their customer care !
Post by: Avo on December 08, 2011, 10:17:45 am

Ian are you using triggers, taps or aqua dapter with ur poles????

Always used an aqua on a clx22 but not had it on the slx this week seems amazing without the added weight but hate the loop in the hose.

Title: Re: Gardiners - their customer care !
Post by: VSP Home Care on December 08, 2011, 12:29:14 pm

Yes I have to agree they are refreshing to do business with, in my book it's what you do about things when they go wrong that counts the most, and they do step up to the mark even when it's not their wrong in the first place  ;D

Title: Re: Gardiners - their customer care !
Post by: Scott Dean on December 08, 2011, 12:37:38 pm

I ordered my new CLX22 yesterday no messing great customer service, tried can I have some discount but was assured that when I buy my Super Max in the new year I should get some. Really helpfull professional and polite...

Someother companies (naming no names) could learn a thing or two from Gardiners...

 ;D ;D ;D

Title: Re: Gardiners - their customer care !
Post by: Ian101 on December 08, 2011, 01:16:51 pm

U mean Brodex then

Title: Re: Gardiners - their customer care !
Post by: elite mike on December 08, 2011, 02:07:37 pm

 ;D ;D ;D ;D ;D ;D ;D