Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Bob Robertson on November 25, 2005, 06:16:01 pm

Title: Doing Surveys
Post by: Bob Robertson on November 25, 2005, 06:16:01 pm

Hi

I have just done my first 4 surveys and got all the jobs ( well chuffed ). The first 3 were straight forward but the 4th i was the highest quote,after giving her the price she said she would think about it. I then showed her my NCCA training certificate and insurance doc, explained what process i would be doing,as she has had her suites and carpets cleaned before(3 seat 2 seat and 1 chair took the guy 45 mins) she was amazed and agreed to the price i quoted. I guess it pays to survey. ;D

Regards


tihson

Title: Re: Doing Surveys
Post by: Elite (Ben) on November 25, 2005, 06:40:14 pm

good work,

i have built up a file containing similar stuff, do you use before and after photos?
i recently started photographing everything in site :)

ben

Title: Re: Doing Surveys
Post by: Chris Bailey on November 25, 2005, 07:00:18 pm

tihson

A tip I was given... if you are closing all your sales, you are too cheap...

You want to be aiming at about 85% closure.. apparently!

Always survey.. you'll close more..

Chris

Title: Re: Doing Surveys
Post by: Bob Robertson on November 25, 2005, 08:10:52 pm

Hi 

I have taken a couple of photos of a job i done last week so i will probably take more and build up a before and after folder to show cutomers when i survey.

tihson

Title: Re: Doing Surveys
Post by: neil 47 on November 25, 2005, 09:19:15 pm

I have built up a folder with, letter of thanks,photos before and after,insurance cert,IICRC cert,enhanced disclousoure cert,.
I always vist .
of the few times i havn,t survyed i havent got the job
always go out if you can.


Neil