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UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Scott Dean on October 30, 2011, 11:05:02 pm

Title: Repairing tear in carpet
Post by: Scott Dean on October 30, 2011, 11:05:02 pm

Hey all this is gonna be a long shot for me but I've just had my carpet delivered by carpet right to find a boom mark in one of the ends (a tear the size of my thumb) now just incase I'm robbed off from carpet right I just wondered if anybody locally to me in Essex did those cookie cutter repairs or similar?? How much should it cost??

Title: Re: Repairing tear in carpet
Post by: robert meldrum on October 30, 2011, 11:42:08 pm

Needle and thread it no one will notice.

Title: Re: Repairing tear in carpet
Post by: Paul Redden Countryfresh on October 31, 2011, 07:30:18 am

Probably will be in the waste area if your worried complain.

Title: Re: Repairing tear in carpet
Post by: Scott Dean on October 31, 2011, 08:46:25 am

Unfortunately it's not in the waste area it's about 3 inches in from the wall and the needle and thread idea won't do anything the cut is missing a chunk of carpet a good inch by three

Title: Re: Repairing tear in carpet
Post by: Fintan_Coll on October 31, 2011, 09:09:42 am

I would make them replace it.

Title: Re: Repairing tear in carpet
Post by: robert meldrum on October 31, 2011, 09:22:03 am

OK Scott

It's a DAMAGED on delivery item and should be exchanged for a perfect item under the Sale of Goods Act.

Title: Re: Repairing tear in carpet
Post by: tony bish on October 31, 2011, 02:12:48 pm

I would say if it was picked up by fork lift in warehouse it was this that damaged it ,see a lot of that when picking up carpets   

Title: Re: Repairing tear in carpet
Post by: neil kellett on October 31, 2011, 03:25:35 pm

Was it a remnant or did you by it off the roll?  If it was cut to size in the shop it should'nt have been on the boom of a fork lift. They only use those for lifting the full rolls at the ware house and with the card board roll in the center, if it did get a bang of the boom it would go right through it if they did'nt go in at the right angle. Get some spray glue off them, or copy dex or even if you know how to heat seam it? When your fitting it maybe flip it 180 if you cant get it out in the waste on way, may get it the other.  They would ofcourse be obliged to replace it but if you cut it you own it.

Title: Re: Repairing tear in carpet
Post by: Scott Dean on October 31, 2011, 08:54:55 pm

Thanks for all your replies, thankfully we went into carpet right this morning and got a full refund (was very worried as the sales staff really give two poops) but the manager was back off of holiday and sorted it.
We ended up going to a local company in Chelmsford call Country Flooring who had better quality carpet in stock. So had a new one delivered this afternoon and my mates just fitted it...

The damage on the other hand was from a forklift and to top it off was from an end of roll as there was a large pile line at the other end. The carpet in truth should never have been sent out in the first place and due to the location of the damage was too far in at either end from the excess to use...

Any all sorted now thank god as our furniture is being delivered tomorrow morning