Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Bushboy on October 26, 2011, 09:15:16 pm
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Had a customer leave a message today , going off on one saying she had not agreed with any canvassers that she wanted her windows cleaned & that if we went onto
Property she would take legal action .
We phoned round all canvassed customers last week to book in for this week .
We leave messages for the ones not in saying we will be round on x day ,
Usual stuff , any problems ring back etc .
She phoned up went off on one , I phoned her back & say hold on how did they get your Home number & name ? Seems a bit odd & also the fact she acknowledged
The price she was quoted for the gutters etc whilst on the phone .
Have yet to speak to the canvassers ! .
;D
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people are crazy.....especially custards ::) ???
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I used a canvasser and im afraid to say that sometimes they will say anything to get a name & number to get paid..... i got stung atleast 4 times whilst they were working for me.
Or it could be hat she is trying to pull a fast one
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I would have to agree with Blue Frog speaking from a sales point of view there are some unscrupulous door knockers out there.
Cold calling is not the most effective way of generating new Business it is a very intensive numbers game knock a 100 doors 10 might speak to you of the 10 - 1 might buy.
It may be she is trying it on or she may feel she has been tricked, getting to the bottom of it may take a little time but it will be time well spent in respect to your business.
Good luck with it.
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could be that the wrong address has been cleaned also if there have been a few in one road she may have said no to the canvasser and canvasser has made a mistake writing wrong address down for customer who is interested, its happened to us a few time even tho we ring n confirm all customers on and go thru details with them to ensure there all correct
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Spoke to canvassers today , he can remember her & said she wanted her windows cleaned , had to clean in her close today , got 6 houses
Right next door & surrounding hers , was thinking of knocking to see if she wanted a
Windy & seeing what she's says as she has never seen me . ;D
Don't mind custy saying no , no need to be rude lol , think she thinks price quoted was to high & she's just made up some cok n bull story to add insult to injury ,
She's seems quite up her self when I spoke to her .
On the canvassing front , we've had about 50 % retention rate , with canvassers
Having to replace the cancelled work ,
Good points are works compact ,
Bad points are pricing & hassle arranging & training custys as dealing with them
From second contact .
Was thinking of setting some ground rules around the next batch ie , if a conserv
Then this is extra etc ,
Also providing a list of times to agree first clean .
One canvassers I spoke to said they get custy to sign a basic agreement , which I thought was quite good ,
;D