Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: pristine window cl on October 26, 2011, 07:21:21 pm
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AS I AM NEW TO THIS FORUM WOULD LIKE TO RE IGNITE THIS SUBJECT. PURCHASED 2 AT SHOW 3WEEKS LATER BOTH SIEZED. VERY BUSY SO TOOK A WHILE TO SEND BACK BUT WHEN I DID BOY OH BOY DID THEY BULL"""" ME AFTER THREATS OF COURT GAVE ME HALF MY MONEY BACK,I LOOK FORWARD TO NEXT SHOW!
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1 - it's no good shouting !
2 - there was a production problem - which was sorted out. and as far as i am aware every1
who suffered faulty items (myself included) were treated to great customer service and items replaced
- renewed or refunded
Darran
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Here, here smudger. The customer service was excellent and the new version is amazing bit of kit...
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I've always had great service from them, when I had a problem, all was sorted out extremely quickly, Paul is on the forums and always ready to help.
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AS I AM NEW TO THIS FORUM WOULD LIKE TO RE IGNITE THIS SUBJECT. PURCHASED 2 AT SHOW 3WEEKS LATER BOTH SIEZED. VERY BUSY SO TOOK A WHILE TO SEND BACK BUT WHEN I DID BOY OH BOY DID THEY BULL"""" ME AFTER THREATS OF COURT GAVE ME HALF MY MONEY BACK,I LOOK FORWARD TO NEXT SHOW!
By the look of your language - you probably damaged them yourself and then try to blame manufacturers.
I do not use the equipment - but I can see why others use this well thought about piece of equipment, made by a very decent company.
Personally I do not like people who bad mouth others especially on a forum.
Shame on you!
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ill whisper then, u try spending 120 pounds on something that was useless
shame on me
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Be fine with me , my seized a few month back, but they replaced it , cracking service :)
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I've always had great service from them, when I had a problem, all was sorted out extremely quickly, Paul is on the forums and always ready to help.
ditto
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I DROPED MINE AND BROKE IT THEY SENT ME A NEW ONE OUT AND ONE SIEZED AND THEY SENT A NEW ONE OUT HAPPYDAYS :) GOOD CUSTOMER SERVICE ;)
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Mmm seems like a common theme ie a lot going back ? , glad I didn't buy one :P
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I STILL HAVE THE FIRST AQUA DAPTOR WHEN THEY FIRST CAME OUT, STILL WORKING GREAT, sorry caps,
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Come on Paul where are u, you can confirm that I did not break it mysef as was suggested. I hear others also had problems and seem to have been sorted out,all I can say is that I am still owed 60quid. bought 2 sent them back would only refund me half the moneygood customer sevice, I didnt recieve any just endless emails with excuses. I know that they read these forums,I have seen untold numbers of complaints here and thought that was the idea so that we window cleaners can help each other. but what ever you do dont use capitals , your SHOUTING pathetic.
PS Smudger now u are aware that not everybody was sorted out
Alan
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Never bought one myself,i dont see the point, anyway i met Paul at the NEC earlier in the year and thought he was a really nice fella.
Ever since they invented the aqua adapter ive been reading with interest posts made on here about ppls experiences with it. Some have had problems, but flipping eck,everyone praised the support team from aqua,they have bent over backwords to replace free of charge faulty models.
Im not so sure you should be airing your dirty washing on this forum mate, i would suggest to the mods they delete it
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AS I AM NEW TO THIS FORUM WOULD LIKE TO RE IGNITE THIS SUBJECT. PURCHASED 2 AT SHOW 3WEEKS LATER BOTH SIEZED. VERY BUSY SO TOOK A WHILE TO SEND BACK BUT WHEN I DID BOY OH BOY DID THEY BULL"""" ME AFTER THREATS OF COURT GAVE ME HALF MY MONEY BACK,I LOOK FORWARD TO NEXT SHOW!
Does this mean you were not prepared to have them replaced/remedied and exactly how long is "took a while"?
Actually don`t bother answering i can make my own mind up.
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i love em!!the aqua-daptor has defo speeded me up and no loop of hose.fantastic on the end of an SLX!
pole hose is good quality stuff as well.excellent customer service.what more can i say!!
quality piece of wfp kit IMO.
REGARDS
DAZMOND
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but what ever you do dont use capitals , your SHOUTING pathetic.
PS Smudger now u are aware that not everybody was sorted out
Alan
hmmm.... as with other forums it's regarded as bad manners to use caps - buy hey ho some people just like that...
you do appear to be in a minority of 1 - i think your posts indicate exactly why that is...
Darran
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Saying someone is a really nice fella does not take away the fact that that a guy has had a problem here...
and to suggest he broke it himself because he types in capital letters is absurd,
If i had spent £120 for something that was useless i would be annoyed too.
lighten up.
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I think the problem is a refund most companies will not refund in full.Every had replacements.
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Gazza - yep you have a point - however, why does this chap have a problem ?
I'm sure there's more to this than simply the fact that AD won't/haven't refunded.
the suggestion about breaking it himself was probably harsh.....
but the posts are not condusive to being sympathetic....
Darran
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Pristine windows, can you clear this up for us. How long had you had the aqua dapters when they broke? Did you contact AD straight away? did you send them back straight away? did you get offered a repair? If so did you demand your money back after their satisfaction guaranteed period?
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Hello again Alan and others,
For the record, and any admins reading, I have no objection to this topic remaining, and appreciate the opportunity to reply.
I'm not sure what value there would be in giving a blow-by-blow account of the correspondence between us, suffice to say we did do our best to resolve the situation amicably, and as with other customers who experienced a problem at the time we immediately despatched 2 brand new replacements, which were later returned unused. Due to the time period involved, we then offered a partial refund of over half the purchase price, plus the return postage costs incurred.
I'm aware of only 2 (possibly 3) customers of ours, out of the many that we have sold direct to now, who have not been happy with our response. This disappoints me, but it seems even though we do our best, you can't please everyone.
Paul
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AS I AM NEW TO THIS FORUM WOULD LIKE TO RE IGNITE THIS SUBJECT. PURCHASED 2 AT SHOW 3WEEKS LATER BOTH SIEZED. VERY BUSY SO TOOK A WHILE TO SEND BACK BUT WHEN I DID BOY OH BOY DID THEY BULL"""" ME AFTER THREATS OF COURT GAVE ME HALF MY MONEY BACK,I LOOK FORWARD TO NEXT SHOW!
So Pristine - Paul says you were sent two brand new replacements which you returned unused. Why is that not very good service? Then after that you were offered more than half your money back? And you're still not happy? Please explain.
I'm the first to pick up a company on claims that I do not think add up but thus far I cannot see what your beef is.
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Cant say fairer than that
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Personnaly can't see the point of them, especially with the unreliability story's, as for a loop of hose I get more miffed with snags than that, if someone invents a snag adaptor let me know.
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i am a minority of one maybe, today , but look at the history someone called tosh had a problem which i never found the conclusion of and others.now that i have pauls attention great.
first,for some reason aquadapter refused piont blank to speak with me on the phone. would only do emails, very lengthy ones .who has time for that.
second,yes i was slow in returning and letting them know that they had siezed after 3 wks. i was working flatout. i did not think for one minute that they
would say your over 28days are up so no refund, just replacement
third,after them sending out new springs and spending to much time with emails i rightly told them that they were not fit for purpose and demanded a full refund, but they sent me 2 new ones which i did not want at all , so sent them back .i had not asked for them. customer service that would not call me,did not help at all.
paul do the decent thing your product maybe fixed now but you cannot market a product with problems that come to light after some time and then say no!
alan pristine window cleaning. no caps
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No one will give you a refund after 28 days!! And as long as they offer a replacement then the " not fit for the purpose intended" doesn't apply, just ask trading standards, I've had this before with electrical equipment, so as long as they replace it then that is sufficient!
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i,ve tried all the different ways of saving water ,taps , aquadapters etc and i belive the best way is to have your pole hose outside the pole and pinch the hose to stop the flow , your pole lasts much longer as well regards alan
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Personaly if what you say is true, then i would expect a full refund.
If just one failed then, maybe a replacement would of been fair
But If i had 2 broken ones then I think a full refund is a must, why would I want to waste anymore time with a product that was proved faulty twice ?
If It was window cleaning warehouse or Alex, I know they would give me a full no quibble refund
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i,ve tried all the different ways of saving water ,taps , aquadapters etc and i belive the best way is to have your pole hose outside the pole and pinch the hose to stop the flow , your pole lasts much longer as well regards alan
Why do you have the hose outside the pole to pinch it?
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i,ve tried it both ways and hose outside the pole is much easier , it did take me a while to master it but its second nature after while , the great thing is because you get no grit in the pole it really does last so much longer regards alan
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to this day, i still can not understand why some of you guys have your hose outside the pole, fair enough, it is what you choose, for me that would lose me time and money messing around with loose tubing
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i use my pole as a modular so pole hose has to be
on the outside
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should have excluded modular gary lol
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We had a problem with a single specific bad batch of plastics from a supplier. Unfortunately some of the stock sold at Cleaning Show was from that batch (including the 2 that Alan bought). We made the problem public in an email and a post on our blog (http://blog.aqua-dapter.co.uk/2011/04/an-opportunity-to-give-good-customer-service/). Before that, and since, we've had very few problems.
We publish our 1 month money back satisfaction guarantee for even if a customer just changes their mind. We offer a further 11 months repair warranty, but with the specific batch at fault we offered brand new replacements. Other than that 1 batch we have had very good reliability.
Alan contacted us some weeks after the 1 month money back period had expired.
We do deal with all Customer Service issues by email. We are also extremely busy and this enables our small team to work most efficiently, respond to issues out of office hours, and record all responses. We're adding to the team to be able to offer telephone support in the future.
Some of the emails I sent to Alan were quite long; partly to explain properly the problem with the specific batch, and why we deal with Customer Service by email.
As far as I am aware 'Tosh' didn't buy direct from us. I'm not aware of anyone with an unresolved issue.
Alan, as a gesture of goodwill on our part we would still send you 1 replacement Aqua-dapter, even though you have already received a partial cash refund, if that will help restore a good relationship between us?
We always strive to offer the very best Customer Service and resolve any issues amicably. We appreciated the very positive and friendly response from the vast majority of our customers when we made public the information about the 1 problem we had.
Paul
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While I think this is very noble of Paul's last offer, it's not one I would have made TBH.
Having dealt with power tool warranty issues for many years in South Africa, my experience is that you are throwing good money after bad by giving him another unit he clearly doesn't want. He will still bad mouth your product, your company and you. If you refunded him in full, he will still do the same.
He has clearly stated that he thinks the best way of stopping the water flow to his brush is to pinch the hose, even stating that it puts less strain on the hose doing it this way. He has made up his mind which way to go, so trying to convince a deviation to this is a waste of time, effort and money.
Yes. dirt getting into the pole with an internal pole hose is a valid point, but the majority of us prefer the hose internally.
From experience, having used the modular fish pole concept and initially begining WFP with an Unger Teleplus Pole, I can catagorically say that I prefer the hose on the inside. I still use my old Unger pole for a specific job and hate the external pole hose - I keep standing on it and it gets hooked up on plants and brushes beneath customer's window.
I don't know Prestine Windows at all, but I think he has made a grave error of judgement by using this forum to shout his insults, which by his own admission his is in the minority.
I do personally get annoyed with Newbies who come on here and use the forum as an attention seeking platform, but this is a topic that has been discussed before just recently.
For what I recall, Tosh didn't have a problem with his Aqua-dapters. He likes to have is pole hose on the outside and couldn't get on with an internal pole hose - which put 'paid' to the Aqua-dapter concept. He also used the fishing pole concept for years.
Spruce
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Paul if pristine windows doesn't want the AD, send it to me and I will give it a good home ;)
Spruce is right, tosh prefers the poles hose on the out side, and he also felt it added too much weight to the end of the pole (he must be a bit of a wuss :o ;D), but I'm sure he didn't have any problem with the operation on the AD, I'm sure he also ordered it from WCW or cleaning spot, whichever one sells them, not directly from AD.
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We had a problem with a single specific bad batch of plastics from a supplier. Unfortunately some of the stock sold at Cleaning Show was from that batch (including the 2 that Alan bought). We made the problem public in an email and a post on our blog (http://blog.aqua-dapter.co.uk/2011/04/an-opportunity-to-give-good-customer-service/). Before that, and since, we've had very few problems.
We publish our 1 month money back satisfaction guarantee for even if a customer just changes their mind. We offer a further 11 months repair warranty, but with the specific batch at fault we offered brand new replacements. Other than that 1 batch we have had very good reliability.
Alan contacted us some weeks after the 1 month money back period had expired.
We do deal with all Customer Service issues by email. We are also extremely busy and this enables our small team to work most efficiently, respond to issues out of office hours, and record all responses. We're adding to the team to be able to offer telephone support in the future.
Some of the emails I sent to Alan were quite long; partly to explain properly the problem with the specific batch, and why we deal with Customer Service by email.
As far as I am aware 'Tosh' didn't buy direct from us. I'm not aware of anyone with an unresolved issue.
Alan, as a gesture of goodwill on our part we would still send you 1 replacement Aqua-dapter, even though you have already received a partial cash refund, if that will help restore a good relationship between us?
We always strive to offer the very best Customer Service and resolve any issues amicably. We appreciated the very positive and friendly response from the vast majority of our customers when we made public the information about the 1 problem we had.
Paul
dont send him anything hes already sent 2 back & hes had a refund. i think hes lucky he got a refund after 28 days.
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Hi Spruce,
While I think this is very noble of Paul's last offer, it's not one I would have made TBH.
I simply wanted to demonstrate to Alan, and others in this topic who have questioned the 'quality' of our Customer Service, that we always do our very best to make customers happy, even if we don't always see eye to eye. We hope that our customers will appreciate this and in return be friendly and reasonable.
Alan's initial comments about the Aqua-dapter, both in emails and to someone who followed up with a call shortly after his purchase were extremely positive, and it's a shame if a problem caused by one of our suppliers and this 'disagreement' has caused any ill feeling.
you are throwing good money after bad by giving him another unit he clearly doesn't want. He will still bad mouth your product, your company and you. If you refunded him in full, he will still do the same.
Unfortunately that may be true. Although it is an overused phrase, my offer really is meant as a "gesture of good will".
He has clearly stated that he thinks the best way of stopping the water flow to his brush is to pinch the hose
That was Alan from Prestige, not Alan from Pristine ;)
Paul
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Just give him a full refund, you sold him faulty goods
In my eyes that's what he is entitled to.
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Hi David,
I haven't posted all the details here, I don't want to inflame the situation. You might feel differently if you had all of the facts.
When buying goods we are all protected by the "Sale of Goods Act 1979". This stipulates what everyone is entitled to when buying goods. We go above and beyond the requirements of the act when dealing with all of our customers, and try to be consistent in every case. I'm proud of our reputation for excellent Customer Service.
It is unfortunately the case that when things go right, just a few people mention it, when the occasional thing goes wrong, it gets a lot of attention.
The Aqua-dapter is a reliable, quality product. The issue that caused the problem that Alan had, which was no fault of ours (and quickly found and sorted out), shouldn't overshadow that.
Paul
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I bet dave wouldnt give a full refund on a large commercial job where some of the windows weren't cleaned properly and the owner complained demanding his money back !!!
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Paul if pristine windows doesn't want the AD, send it to me and I will give it a good home ;)
Spruce is right, tosh prefers the poles hose on the out side, and he also felt it added too much weight to the end of the pole (he must be a bit of a wuss :o ;D), but I'm sure he didn't have any problem with the operation on the AD, I'm sure he also ordered it from WCW or cleaning spot, whichever one sells them, not directly from AD.
I brought Tosh's Adapters and they have been working fine for me every day for the last 5 months ;D
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If I were Aquadaptor, I'd be well chuffed with just 1 unsatisfied customer from all the units they must have sold!!
I don't have an AD BUT apart from this thread, all I've read is positive comments regarding their customer service. Granted, a minority of customers didn't get on with the concept but the majority seemed to like it.
If it was me who had the issue, I'd have sorted it asap, regardless of how busy I was to be honest.
Personally, I don't think Alan is entitled to a full refund. In allan's shoes I would feel pretty chuffed with what I'd already been offered.
Just my 2 penneth. ;)
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Lee GLS stated that no-one will give you a refund after 28 days but that is not the case.
I bought a 30' slx with a new hose and hosereel back in march-april. Never started using it until may-june. After using the hose with hot water it blew up like a balloon and I called the supplier to explain what had happened. They sent me out a replacement hose and exactly the same thing happened. This time they refunded me the cost of the hose.
This would have been well out of 28 days of purchase, yet they dealt with the matter as i would have expected.
I am not aware of all the details between the parties concerned in this post so cannot side with either.
On the fence,
Lance
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but what ever you do dont use capitals , your SHOUTING pathetic.
PS Smudger now u are aware that not everybody was sorted out
Alan
hmmm.... as with other forums it's regarded as bad manners to use caps - buy hey ho some people just like that...
you do appear to be in a minority of 1 - i think your posts indicate exactly why that is...
Darran why & how is it bad manners to use capitals, surely its just emphasising your point or is that a wind up cos i've never come across it before
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Lee
With all customer disputes we give a full refund, if we totally messed up on a large contract, I wouldnt expect to be paid.
Out of the thousands of Aquadapter customers do you think giving a full refund to make someone happy up is wrong.
The point is these guys sold 2 pieces of not fit for purpose products at the same time, in my eyes that is really bad.
If I had spent loads of my time messing around adapting 2 dodgy products to fit my my poles, I would be well annoyed, not least for all the time lost.
AQqua
If there are more facts we are not hearing, then please tell us, I think you are entitled to say, as the person slating you isnt holding back is he ? so you are more than entitled to state your defence
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The Aqua-dapter is a reliable, quality product. The issue that caused the problem that Alan had, which was no fault of ours ([/b]and quickly found and sorted out), shouldn't overshadow that.
Paul
Bit confused here ... was it your product which failed ??? If so, it is your fault - you cant pass blame / prob on to your manufacturer ??? if thats what you mean from above ???
Agree with post above.. would it not be far simpler if you only have this one prob to pay custy back in full ? hence showing every one you have gone above and beyond your duty of care for the sake of what £60, if its not a common prob then why not ?
Offering another replacement is crazy, he obviously doesnt want one and to be honest dont blame him due to this problem.
All said i think your product is great.
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Dave how much time do you think they take to fit?? They take 5 mins tops, he hasn't exactly lost any earnings! As for being sold "2 dodgy pieces of kit" he obviously wanted them in the first place and the fact he didn't return them within 28 days, why shouldnt he get them replaced? You buy something because you want it, and when you change your mind about it you can't just assume that you can get your money back, maybe company's like gardiners or WCW can give full refunds, but I'm sure their turnover is far higher than AD, so that would make it harder for a smaller company to be able to offer it.
As for AD they havnt done anything wrong.
Is easy to say that you would refund money on a dodgy job, but I'm sure you would sooner rectify the problems and keep your money, or at least only give a partial refund and still rectify the problem!
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my view on this is,
after 28 days he should get a replacement, and if that is dodgy then a full refund
every one is comparing customer service to gardiners customer service, which is better than a lot of campanies out there, i have had a few problems with gardiner stuff and there customer service is always great,
the thing i dont understand is why it took so long to return the stuff, as if it broke straight away i would email them as soon as i could, i dont beleve that some one was that busy they couldnt email some for a few weeks
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Lee
With all customer disputes we give a full refund, if we totally messed up on a large contract, I wouldnt expect to be paid.
Out of the thousands of Aquadapter customers do you think giving a full refund to make someone happy up is wrong.
The point is these guys sold 2 pieces of not fit for purpose products at the same time, in my eyes that is really bad.
If I had spent loads of my time messing around adapting 2 dodgy products to fit my my poles, I would be well annoyed, not least for all the time lost.
AQqua
If there are more facts we are not hearing, then please tell us, I think you are entitled to say, as the person slating you isnt holding back is he ? so you are more than entitled to state your defence
Would you still refund on a messed up contract if the customer was too busy to meet you and show you the problems for 28 days.
I understand exactly what you meen but he guy who is complaining should have returned them sooner instead of hiding behind the fact he is busy.
Lee
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I think the title of the thread shows the state of mind of the original poster about this. I think he has been offered a fair solution.
Maybe in hindsight the supplier should have given his money back, not because they should but commercially because it would shut him up and he'd go away.
How many times do we throw a benny over a £20 difficult to collect debt from a custy when a few days later we let it go and it soon becomes all part of life's rich tapestry.
The OP wanted the things he bought then they broke; he waited a "long time" to advise the supplier he was offered replacements he didn't want them; he was offered one replacement plus one cashback he didn't want that then he threw a benny and posted offensive stuff on here.
I can't see where the original poster or frankly, DMSI is coming from. If it was Brodex or Ionics I can't help but feel DMSI would have locked or removed the thread. I'm all for open discussion but it seems not so open when sponsors or big boys are involved?
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Were all these windys saying how much they earn and grumbling about a couple of quid i think you all talk a load of crap saying how much they make,someone moved who owned me for 3 cleans 500 pound so grow up and move on tight fisted cowboys shame on you for giving aqua dapter bad feedback.
BUMPER
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Malc
You are so far away from the truth.
As window cleaner i expect things i buy to work, if not I would want my money back, especially if 2 of them broke, doesnt matter if it were Ionics, Brodex, gardeners etc.
The guy still reported them in a reasonable, time, Aqua offered money back, but not all of it, even though they admitted selling him faulty products.
If any supplier refused me money back on faulty goods, especially 2 items breaking, I would never use them again.
Maybe this is why I use WcW and Alex, Excellent service and no quibble refunds, well they do with me at least
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The guy still reported them in a reasonable, time
Actually, I don't think Alan or I have said how long he took to contact us. How long would you consider to be a reasonable time?
Paul
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Dave, WHY "as a window cleaner" do you expect things that you buy to work? If I didn't have a job and was a government sponger, I would still expect something to work that I buy, things are supposed to work, BUT the fact that he bought 2 for a batch that had a know issue on the same day, and would have been informed by AD that this was the case, THEN made AD aware of the issue AFTER 28 days, received 2 new working items, then that is accpable, IF the replacement ADs were faulty then it would have been perfectly reasonable to expect his money back.
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Crikey, I have rocked the boat! When I met Paul at the show, I also thought nice guy, even met Dad etc, and went off happy as Larry. I even had a dig at Ionics cos was I was always saying we needed something like this. Thought it was great. I had a phone call from a/d asking how I was getting on with it. Great I said. Not two days later it seized - not broke but seized. As I was busy and not aware about 28 days, I was going to deal with the problem when time allowed.
As Paul has admited to having had problems with the product, I am entitled to a refund as goods were not fit for purpose (Sale of Goods Act). I spent £120 and would expect this product to last at least a year. What sold it to me in the first place was the one year warranty - little did I know that if I was a day over 28 days I'd had it. They are also a bit tricky to fit to Ionic poles and if my memory serves me right a/d had to send me an adapter piece so tried to put them on, took them off put them on again, seized, took them off - see my point? I would then have had to put them back again. I'd had enough - wouldn't you? Email followed email BUT I NEEDED TO SPEAK TO SOMEONE AND YES, I AM SHOUTING as I did not have time for all the endless emails, just wanted my money back and wanted to speak to someone. So Paul, in all honesty I still maintain that u should refund me and let's put this matter to bed. Finally, for everyone who say they don't like people who come on here and mouth off etc, this is a forum for w/c and this section is titled "Window cleanig issues". Therefore I believe in the interest of ALL window cleaners I have the right to share my issue in the slight hope of resolving the matter and also assist other w/c with their future purchases. The forum enables us to share stories, opinions and issues and can provide valuable commentary for future problems, should you be so unlucky to experience them.
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As Paul has admited to having had problems with the product, I am entitled to a refund as goods were not fit for purpose (Sale of Goods Act).
No, there was a problem with a specific batch. The product is fine. Had you accepted the replacments you could still have been using them now.
As I explained at the time, we have gone beyond the requirements of the Sale of Goods Act.
I spent £120 and would expect this product to last at least a year.
We expect it to last for 2 years or more if well looked after.
What sold it to me in the first place was the one year warranty - little did I know that if I was a day over 28 days I'd had it.
There is a 1 year warranty. That doesn't mean you are entitled to a refund for an entire year, it means that we say that if there is a problem with the product we will fix it, without cost to you, for an entire year.
We also offer, again over and above the requirements of the Sale of Goods Act, to refund for 1 calendar month (not 28 days). We publish this on our website, and everyone at the show was told about it. If pushed we probably wouldn't make a fuss about a couple of days over this. You didn't contact us for a few weeks after that period was up.
They are also a bit tricky to fit to Ionic poles and if my memory serves me right a/d had to send me an adapter piece
The fitting is the same on an Ionic residential pole as any other with a screw thread. The End Screw Adapter was provided at the show.
I did not have time for all the endless emails
Nor me, we were dealing with a problem that we didn't know the cause of, but in order to explain things properly I regularly worked late into the night to make sure every message received a reply, and arrange replacements (which everyone else accepted).
I/we simply didn't have time to call everyone who had an issue with the bad batch at a 'civilised' time of day, and we also needed to deal with the additional sales the interest in the show had generated, so we looked after all Customer Service issues by email.
I sent you a letter asking you to bank the partial refund cheque only if you accepted it as a resolution to the problem, and provided an SAE to return it if you still wanted to take the matter to court as you had mentioned early on. Therefore when the cheque was banked, and we didn't hear from you for many weeks after that, I thought we had "put this matter to bed".
Now, many months later you have publicly criticised our company and product, but to show that I bear no animosity, I've publicly made you the offer of another Aqua-dapter bundle, in the hope that you might use it and realize the benefit now. The retail price of this is worth more than the £50 refund you are asking for.
Paul
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If you have a car that has an inheriant problem it gets recalled and the parts/problem replaced - you dont get all
your money back
unfortunately AD suffered a QA issue on a moving part - and in effect issued a recall & sent fully working replacements
Unless you were working 24/7 - thus window cleaning through the night you couldn't have found 5 mins to
put on the new AD's
being a total cynic i look forward to a new thread entitled 'the amazing new Aqua-stopper' my totally new
revolutionary water tap that works better & is cheaper that the Aqua daptor ;)
Darran
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I think the fact you have titled the thread crapadapter has ended any chance you had of getting the matter resolved to your complete satisfaction.It has also failed to harm the reputation that Aqua-dapter have worked very hard to build.
I would also like to add that after a bit of wear n' tear Aqua-dapter have replacement parts for their product at very reasonable prices......unlike some other 'big players' who make a huge mark up on parts.
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Well this isnt going to be resolved.
SoI think put this to bed, I think this should be concluded by email.
locked