Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: garry22 on October 24, 2011, 12:38:34 pm

Title: Groupon refund request
Post by: garry22 on October 24, 2011, 12:38:34 pm

I've just got back from a quote to find a message from a customer asking for a refund. Apparently the online booking system took double payments.

The problem was that we don't do online booking and he had not booked with us.

I phoned him back and he said he could not remember who he had booked with as it was through Groupon!

He looked for them on Google and saw our site and assumed it was us. I asked him who was doing the Groupon ads but he could not remember (then his phone went dead).

Title: Re: Groupon refund request
Post by: garry22 on October 24, 2011, 12:46:52 pm

Here's the deal

Quote

Groupon grub-busters can take advantage of Pro Kleen Solutions' carpet cleaning prowess, with a £75 voucher towards carpet cleaning for £29. This should cover two rooms (up to 20 square feet), and additional rooms can be added for £20 each, for a room up to the same size.

At least they have covered themselves with a maximum size of twenty square feet

Title: Re: Groupon refund request
Post by: Phillip Mold on October 24, 2011, 01:09:02 pm

i have one room, about 5 x 3 feet, but no others in my house under 20 square feet  ???

Title: Re: Groupon refund request
Post by: JandS on October 24, 2011, 01:09:10 pm

20sq ft  ;D  That's a room 4ft x 5ft ??? ???

John

Title: Re: Groupon refund request
Post by: JandS on October 24, 2011, 01:09:54 pm

Snap Phil   posted same time.

Title: Re: Groupon refund request
Post by: Adam P on October 25, 2011, 12:48:28 am

i had cereal this morning with a cup of tea