Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: aquakadabra on October 16, 2011, 06:11:22 pm
-
Hi all just want to make you all aware not to buy any of the carbon fibre superlite poles ive had nothing but problems with sections breaking and to make matters worse when you ask them for a replacement they tell you they have none in stock and refuse to give you your money back ive been waiting now for over 5 month and still not replaced the broken section or gave me my money back there after sales service is possible the worst in the business.
-
Hi all just want to make you all aware not to buy any of the carbon fibre superlite poles ive had nothing but problems with sections breaking and to make matters worse when you ask them for a replacement they tell you they have none in stock and refuse to give you your money back ive been waiting now for over 5 month and still not replaced the broken section or gave me my money back there after sales service is possible the worst in the business.
dude, I would be on the phone in the morning going higher up the food chain, brodex have always been good to me.
-
Please feel free to get in touch with us.
customerservices@brodexbsm.co.uk or tel 0800 161 3212
I cant investigate this based on your screen name but if something has gone wrong I'd be more than happy to help.
Kind Regards
Jo
-
Breaking sections is a risk with using any poles with a thin wall, you cannot have strength and lightness. problem is you need to build up experience but how do you do that if you dont have any experience.
-
Breaking sections is a risk with using any poles with a thin wall, you cannot have strength and lightness. problem is you need to build up experience but how do you do that if you dont have any experience.
Unless of course you buy a Gardiner Xtreme! :D
-
Hi Jo i will be in touch sometime this week
Thanks
-
I do now buy gardiners winpro
-
In reply to you jeff i have 5 years of experience with these poles and they have never broke when putting them together and considering it was the 3rd section that broke it wasnt as though there was any pressure on the section when it broke so obviously a manufacturing fault which brodex have admitted but still no offer of a replacement or my money back.
-
never had any probs with brodex been good to me .....
-
Breaking sections is a risk with using any poles with a thin wall, you cannot have strength and lightness. problem is you need to build up experience but how do you do that if you dont have any experience.
You can't have strength and lightness? Jeff, not sure if I follow, I value your experience highly but my superlite is indeed super light and is pretty darn strong if you ask me. Also the vids Alex had some time ago showing off the strenth (standing on it, sitting on it between benches, ramming it against tree) showed that lightness and strength can go together. Maybe fishing poles can break easily, but they haven't exactly been designed for our use.
-
You sounded really cross about how you were treated by brodex and that you have been waiting an age for them to sort it out and then a brodex representaative comes on here and gives you an 0800 number and a promise to sort things out for you and you tell them you will call her later in the week!! ??? ??? why bother commenting in the first place......
-
You sounded really cross about how you were treated by brodex and that you have been waiting an age for them to sort it out and then a brodex representaative comes on here and gives you an 0800 number and a promise to sort things out for you and you tell them you will call her later in the week!! ??? ??? why bother commenting in the first place......
just about to type the same, but you beat me to it matt
-
Breaking sections is a risk with using any poles with a thin wall, you cannot have strength and lightness. problem is you need to build up experience but how do you do that if you dont have any experience.
You can't have strength and lightness? Jeff, not sure if I follow, I value your experience highly but my superlite is indeed super light and is pretty darn strong if you ask me. Also the vids Alex had some time ago showing off the strenth (standing on it, sitting on it between benches, ramming it against tree) showed that lightness and strength can go together. Maybe fishing poles can break easily, but they haven't exactly been designed for our use.
Hmm... the fishing poles used to be thicker than they are now and cheaper but not stiffer so the fishing guys demanded stiffer poles and the manuf responded, the moderns are no good to us but the older ones where adequate. In the states there is a pole called Simpole, hes a proud USA guy and he produced a c/f pole you could drive a car over ( we did ! at a trade show in Blackpool ;D )but we found that pole too heavy for practical use, its now gone thro various changes and is more suitable for our use.(The USA market is totally diff to ours and has diff requirements.) But no challenge to the Gardiners.. yet. But they do break them over there as well.
Its not on topic but maybe if you want the height and stiffness you have to have thinner wall sections, for lower heights you dont and the Harris pole for its price is probably unbeatable, ...but that is telescopic alu. Its the risk between lightness, stiffness, strength and £££
Just trying to talk about the constant development that our tools are going through, can the design be improved, can/how can we reach 100ft ? but would you want to ?
-
Brodex been very good to me,
no complaintrs from me at all and ive had 4 systems from them.
-
just thought it only fair to put a post on here to let everyone know after speaking to joanne the issue i had has now been resolved.