Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: sven on October 12, 2011, 12:11:58 pm
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anyone who uses or is thinking of using a telesale company to gain contracts then this is defo worth a read.
http://www.businesszone.co.uk/topic/marketing-pr/social-media-revolution-has-internet-killed-telesales-star/37480?ref=ukbf
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thanks sven, interesting read that!
GB
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GB, just putting this up, hope you may find it of some use, and sort of how telesales works.
Gaining commercial contracts via telemarketing
Depending on a cleaning company’s preferences and setup, commercial contracts may be the Holy Grail for some folk. No more waiting for Mrs Bennett to remember to pay you the seven quid she still owes you and no more dealing with the hungry Rottie left parked in the back garden. Of course, if Mrs Bennett also owns a company as well, you're still in the do-do's!
So, how to attract commercial contracts? A well designed website is always a good start though pretty useless on its own to attract new business. Without successful SEO implementation, the site will remain off the radar. Links, articles, blogs and other social networking all help but need constant attention to keep yourselves bouncing up to the top of listing pages. Websites should be viewed as part of the bigger marketing objective.
Word of mouth will rarely work on the commercial side of the things as most will be perfectly happy to leave their competitors squandering in the dirt, smugly waving from their squeaky clean premises. Business is harsh – harsh but fair! Well-designed, sign-written vans may help, sandwich-boarding the chaps from across the road!
Flyers, either leaflet dropped or emailed may be successful if you're lucky, but how do you know that they've reached the decision makers? As we all know, most end up in the bin or are directed to trash via the delete button or spam filter. All in all, this method lacks the control of getting past the receptionists’ wicket keepers gloves!
Cold calling is another route but again needs a good pair of Nike's to swerve past the receptionists attention only to find that the decision maker is in another bloody meeting. Also, with the price of petrol nowadays, a Segway or an electric Noddy car is a necessity!
So now we get to telemarketing, many of the problems apparent in the above are still there, it is just a question of damage limitation. Due to cheaper telephone services and without the need for Nike's (slippers will do) or even navigating a Segway over a kerbstone, telemarketing provides a relatively efficient method of marketing.
The downside of telemarketing is the cost of TPS and TPCS laws, unfortunately it is illegal to pick the Yellow Pages up and call prospects, willy-nilly. Companies can be fined £5000 for calling companies that have opted out of unsolicited sales calls. The process of acquiring TPS checked phone numbers is relatively simple and there are several companies providing this service – at a price, though deals are available dependent on demand.
The advantages of contact via phone over the routes mentioned above is a question of control. The ability of the telemarketer to get past the first line of defence ie the receptionist is the first hurdle. Armed, only with a headset and slippers (flip flops will do) there is an improved chance that the defences can be breached in order to speak with the decision maker. If the decision maker is unavailable, telemarketers can then find an appropriate time to call back - the lead is not dead. This, in effect, is a direct improvement on the “straight to bin, trash or spam phenomenon”.
Another advantage is the ability to create an on-going database of clients’ requirements. Companies contracted to specific cleaners may reveal details of the current contract allowing you to “stick your nose in” at a time close to contract closure.
Cloud computing has also helped the telemarketers, especially if there are more than one person working for a client. Document sharing and the ability to update instantly simplifies the process by removing the need to work off multiple records. The client can also monitor the progress of the campaign as it happens and keep a check on how fast the flip flops are spinning.
A well designed PDF flyer raises the stakes even more for the telemarketer when dealing with bosses who are too busy or too far into their second sandwich. At least the info is reaching the target audience.
All in all, telemarketing offers an accurate record of a campaigns progress and can be referenced for future marketing strategies.
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anyone who uses or is thinking of using a telesale company to gain contracts then this is defo worth a read.
http://www.businesszone.co.uk/topic/marketing-pr/social-media-revolution-has-internet-killed-telesales-star/37480?ref=ukbf
Yeah, came in really handy, you signing up to this forum today and posting something about telesales. Just what Kate 2 needed really. She stalks forums trying to peddle an online george system. ;D ;D ;D
Oh, by the way, Kate2 is / was Kate1 now Catherine10 ;D
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Hi Cozy.
the reason I posted it was not to promote telesales but to show that they are really a thing of the past and I for one would never waste my money on them.
as the article points out very clearly these so called pester you telesales have now really had their day as more and more companies are finding their suppliers through the internet and via recommendation.
in fact a awful lot of companies have telephone systems to bar cold calling as they hate being pestered with the hard sell
Sven
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Sven, they wont be though, telesales has been and always will be a part of marketing strategies. Its been a proved solution to business for years. How do you find out your prospects unless you communicate?
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Sven, they wont be though, telesales has been and always will be a part of marketing strategies.
Yes, but stalking domestic window cleaners by e-mail from their profiles gives the impression of being desperate. When you had your own section on the other forum, nobody read or posted on it because nobody was interested. You deleted your account on there and here at least twice, now you're trying to advertise for free again by in-direct threads and posts.
It's entertaining watching you go pearshaped after a few bottles though. So carry on. ;D
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anyone who uses or is thinking of using a telesale company to gain contracts then this is defo worth a read.
http://www.businesszone.co.uk/topic/marketing-pr/social-media-revolution-has-internet-killed-telesales-star/37480?ref=ukbf
Yeah, came in really handy, you signing up to this forum today and posting something about telesales. Just what Kate 2 needed really. What a coincidence!! She stalks forums trying to peddle an online george system, and along you came today and posted that. ;D ;D ;D
Oh, by the way, Kate2 is / was Kate1 now Catherine10 ;D
I find it entertaining how wrong you are cozy ;D its nothing to do with her. The abuse and stick you give her on here is entertaining as she is probably one of the most sincere and nicest people i've met. You seem to have an image that she is all cloak and dagger, that she has other motives...highly amusing. I think you need to cool off but then you won't and come back with an equally amusing rant about a person you know nothing of...;D thanks for the entertainment 8)
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You're welcome Steve, as soon as I give a toss about your opinion of someone, I'll let you know. Enjoy eachothers company. You deserve it ;D
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did your mum bully you as a kid? Maybe you need to do some soul searching in regards to why you hate women so much? :P ;D
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did your mum bully you as a kid? Maybe you need to do some soul searching in regards to why you hate women so much? :P ;D
Didn't you get enough oxygen as a kid or what's your problem? Why stick up for your drunken buddy Kate2? Are you related or what? ;D ;D ;D
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thanks cathrine10, very interesting!
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You welcome GB, whether you decide to go down that route, theres loads of telemarketers out there that would be able to help - least you have control and can determine what hours, what areas etc, just another option
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thanks catherine, good stuff
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Sven, they wont be though, telesales has been and always will be a part of marketing strategies. Its been a proved solution to business for years. How do you find out your prospects unless you communicate?
I dont know if youve noticed but the internet has changed the way may a business do their deals. and thats why a lot of the blue chip companies wont entertain telesales
as the item read video killed the radio star and the comparison is the same with telesales, I dont do the media sites but I know the likes of apple have a huge following through theres and with it comes an awful lot of trade
telesales have and always will try the hard sell and the big companies now have them blocked, there was even a guy on dragens den whos now making a fortune with his device which blocks telesales which I need to get as I still get pestered by cold callers with the same old line of hi how are you today but before they get to finish their sentence Ive hyng the phone up.
I'm sure their is still a market for them as the gullable market is still a booming market
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But like I say, I do it day in and day out, it will always be a marketing tool.
Communication is the key here.
Have you got on the phone Sven?
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It seems to me that if you are targetting commercial work you either wander around industrial estates and go into receptions or you cold call. Sven, if you are targetting commercial work I reckon that you will have as much success with commercial as you will have with domestic by just waiting for the phone to ring.
It seems to me that there are really only two ways to grow substantially a wc business. Direct mail and canvassing. You can't "do" direct mail with businesses unless you have the contact name. Realistically you can only get that by telemarketing. Flashy websites, SEO or whatever will only ever account for a tiny proportion.
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Steve Sed - hit the nail on the head
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Sven, they wont be though, telesales has been and always will be a part of marketing strategies. Its been a proved solution to business for years. How do you find out your prospects unless you communicate?
I dont know if youve noticed but the internet has changed the way may a business do their deals. and thats why a lot of the blue chip companies wont entertain telesales
as the item read video killed the radio star and the comparison is the same with telesales, I dont do the media sites but I know the likes of apple have a huge following through theres and with it comes an awful lot of trade
telesales have and always will try the hard sell and the big companies now have them blocked, there was even a guy on dragens den whos now making a fortune with his device which blocks telesales which I need to get as I still get pestered by cold callers with the same old line of hi how are you today but before they get to finish their sentence Ive hyng the phone up.
I'm sure their is still a market for them as the gullable market is still a booming market
What gives telesales a bad press is when these "experts" go cold contacting forum members by e-mail and stalking them to try and get work. That's sad. Has happened on here.
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ok? but im not sure thats happened to me..............
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I can't really work out what this thread is about. ???
Is it:
a) Telesales doesn't work
b) Telesales does work
c) Catherine10 is an internet stalker secretly selling something
The whole topic seems a bit random. Someone who is new to the forum posts a whole thing about telesales. Odd?
While I'm out cleaning shop windows tomorrow, I must remember to mentally discuss with myself whether telesales works or whether it doesn't.
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I can't really work out what this thread is about. ???
Is it:
a) Telesales doesn't work
b) Telesales does work
c) Catherine10 is an internet stalker secretly selling something
The whole topic seems a bit random. Someone who is new to the forum posts a whole thing about telesales. Odd?
While I'm out cleaning shop windows tomorrow, I must remember to mentally discuss with myself whether telesales works or whether it doesn't.
;D ;D ;D
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Um Clozy can you put those details up of companies that have been contacted via email? Certainly not via my business Would like emails, facts, details etc, Because I never email companies about work, please can you back up what you are saying directly. So can you supply my company with emails, conversations and proposals. Cheers. Im not really sure where your getting the syndrome I email companies direct please can you provide proof? You have to back it up with facts Clozy. Clozy so where have you got these bizzare conotations that I email people?????????????/ Its so off the wall - You can carry on being offensive thats cool, but you got it wrong didnt you with the guy that was asking about work "Sven" you jumped in and assumed it was to do with me. Stop the paranoia.
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Um Clozy can you put those details up of companies that have been contacted via email? Certainly not via my business Would like emails, facts, details etc, Because I never email companies about work, please can you back up what you are saying directly. So can you supply my company with emails, conversations and proposals. Cheers. Im not really sure where your getting the syndrome I email companies direct please can you provide proof? You have to back it up with facts Clozy. Clozy so where have you got these bizzare conotations that I email people?????????????/ Its so off the wall - You can carry on being offensive thats cool, but you got it wrong didnt you with the guy that was asking about work "Sven" you jumped in and assumed it was to do with me. Stop the paranoia.
Catherine or Kate, whichever name you prefer, I don't remember talking to you about e-mails??? Could you help me out by using a few full stops and comers? If I break down your post into sentences, they seem a bit hacked up and hard to follow. Would you like to leave this until tomorrow when you are sober perhaps?
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Sorry you did, you said that i had emailed people you did. Ive never emailed anybody about my business I can highlight it for you if you want
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Look calm down Catherine. Nobody said you sent any e-mails. Just take deep breaths and try to type using your fingers instead of your forehead. It's always like this after you open the first bottle. Why not leave it till you're sober?
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No actually he implied without saying you did it, he said it had been done but he never mentioned you Kate.
anyway now that is cleared up continue the Cozy and Kate show ;D I will tape Corrie
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Spot on Stu ;) She always ends up in scraps on here though, she e-mailed the BFG and wound him up so he deleted his account. He said she kept stalking him too. >:(
Even got his first name wrong. :(
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I think cozy has a thing for kate because he doesn't half give her some attention. I bet his wife/bird feels left out the amount of time he spends trying to get her attention on here ;D
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I've been emailed from this site by another member trying to sell his services.
Telesales people are the scum of the earth in my house. I'm ex directory and have had three already this evening.
I will never buy anything from any cold caller.
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Please supply proof clozzet with emails that I send
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Someones been on the nippy sweeties again ;D
(http://www.fileden.com/files/2007/5/5/1049558/kate2%202.jpg)
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Hydophil why dont you go on the tps list if you think we are the telesales scum,
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Is that the "TIPSY" list? ;D
(http://www.fileden.com/files/2007/5/5/1049558/kate_2drunk.jpg)
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Please supply proof clozzet with emails that I send
clozzet .... ???
This is getting interesting.
Next Episode:
Did Cozy write that Catherine sent emails to him or didn't he?
Is Catherine a secret stalker or worse, a secret emailer?
Is Cozy a frustrated window cleaner who secretly wants to be stalked?
Is Catherine an innocent victim in all this?
Are Cozy and Catherine really the same person with split personality?
Don't miss the continuing series of Cozy and Catherine - The Truth.... soon to be continued.
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Hydophil why dont you go on the tps list if you think we are the telesales scum,
Why should I ?
Why should they have the right to pester me day and night with there crappy "and how are you Mr Willis?" chat up lines?
Why should I have to take measures to prevent these tossers from phoning me up?
It's my phone for my use not theirs!!!!!!
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Please supply proof clozzet with emails that I send
clozzet .... ???
This is getting interesting.
Next Episode:
Did Cozy write that Catherine sent emails to him or didn't he?
Is Catherine a secret stalker or worse, a secret emailer?
Is Cozy a frustrated window cleaner who secretly wants to be stalked?
Is Catherine an innocent victim in all this?
Are Cozy and Catherine really the same person with split personality?
Don't miss the continuing series of Cozy and Catherine - The Truth.... soon to be continued.
;D ;D ;D ;D Thank you, I'm here all week ;D ;D
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Saturday .... I'm out cycling, half way up a mega hill when my mobile goes off. I have to stop, it could be my wife or daughter. Nope, it's some Indian numpty trying to sell me a new energy plan!
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So not some drunk woman from Derby calling you Stewart instead of Dave? ;D ;D
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Please supply proof clozzet with emails that I send
clozzet .... ???
This is getting interesting.
Next Episode:
Did Cozy write that Catherine sent emails to him or didn't he?
Is Catherine a secret stalker or worse, a secret emailer?
Is Cozy a frustrated window cleaner who secretly wants to be stalked?
Is Catherine an innocent victim in all this?
Are Cozy and Catherine really the same person with split personality?
Don't miss the continuing series of Cozy and Catherine - The Truth.... soon to be continued.
;D ;D ;D ;D Thank you, I'm here all week ;D ;D
i do have to admit its been a very amusing read ;D
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anyone who uses or is thinking of using a telesale company to gain contracts then this is defo worth a read.
http://www.businesszone.co.uk/topic/marketing-pr/social-media-revolution-has-internet-killed-telesales-star/37480?ref=ukbf
I like what you did there 'sven'. You took a bit of factual analysis and turned it into a dig a telesales. I'm still not seeing milk or meat for sale in any of my social media, nor have i been targeted for sales by any telesales companies to try and sell me it.
Then the internet was born and the start of the 'Research Age' came about.
Today buyers still 'Google it' before they choose to enter into a sales process
Two snippets from what you quoted 'sven'. I have to agree, the first thing i'm thinking is that i aint just gonna pay my window clear £8, and i'm not gonna take Tescos word on the price of milk, i'm gonna google it?!!
Or doesn't it work like that !! LMFAO !!
Check out my deals on dog food and shampoo on facebook !! LOL !!
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"Cold calling as we know it is dying. Sales professionals hate making cold calls and people hate receiving them. People like to buy; they don't like to be sold to. Cold calling is interruption selling, you are pushing your product or service onto the client when they dontt want to buy.
What you should be doing is 'social calling' – you need to interact with the client before you ring them up and sell to them. You need to make a connection with them first. You need to be on out there on the internet, where they can find you, talking to them and interacting with them in their chosen online environment...and then you should call."
Oh, look at the second paragraph - remind you of anyone on this site?
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um so Clozzet took it upon himself that my business had a connection with the original poster, Clozzet really grow up why are you so aggressive why are on the defensive ALL THE BLOODY TIME, it dosent help. you put people down, your aggressive, your still on my bloody back a year ago= just STOP -anything I post your right up there on my back, just bloody stop. Why are you doing it? Are you just naturally nasty?
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anyone who uses or is thinking of using a telesale company to gain contracts then this is defo worth a read.
http://www.businesszone.co.uk/topic/marketing-pr/social-media-revolution-has-internet-killed-telesales-star/37480?ref=ukbf
Thanks for that Sven very interesting read. Welcome to the forum.
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"Cold calling as we know it is dying. Sales professionals hate making cold calls and people hate receiving them. People like to buy; they don't like to be sold to. Cold calling is interruption selling, you are pushing your product or service onto the client when they dontt want to buy.
What you should be doing is 'social calling' – you need to interact with the client before you ring them up and sell to them. You need to make a connection with them first. You need to be on out there on the internet, where they can find you, talking to them and interacting with them in their chosen online environment...and then you should call."
Oh, look at the second paragraph - remind you of anyone on this site?
I've no idea of some of the beefs here between the personalities on this site but i personally find telesales a very useful tool. I don't use anyone to do it either, i do it myself. Its a lot easier and less time consuming than driving out and knocking where larger properties /complexes are concerned.
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um so Clozzet took it upon himself that my business had a connection with the original poster, Clozzet really grow up why are you so aggressive why are on the defensive ALL THE BLOODY TIME, it dosent help. you put people down, your aggressive, your still on my bloody back a year ago= just STOP -anything I post your right up there on my back, just bloody stop. Why are you doing it?
OOOER chill !! You seem a bit upset, was it something someone said?
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But you are, you come across as a nasty person I feel like I cant say anything you stalk me and as soon as I say anything your there to put me down......... Im not sure why you are knocking me continuously - I just dont get why you do it?
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You poor woman, it can't be easy being in telesales. Have you confided in close friends? It's not such a stigma now days being in telesales. You could try consulting your GP about it. He can put you in touch with people who can help you get back to a normal life. This wont happen over the course of a few days. It's hard work getting out of telesales, and I wouldn't wish it on my worst enemy. But be persistant and stick with the course of tablets that you will be given by the nice young men in the clean white coats, and one day you'll be able to talk and interact with normal people again.
Telesales doesn't have to be for ever. Just try and get the help you need.
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And there you have it you are nasty
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Tele Sales works for my business, Fact! I have a friend who has been in TS for a good 15 years, in fact he is now sales director working for a safety and security product company. 65% of their business comes from a sale after a cold call. The products are online to buy from themselves, from other major online companies like screwfix ect! So to say it doesn't work is not true, it all depends on your type of business and who you are targeting. All of my School, College, Care Home and local blue chip contracts have come from a cold call to arrange an appointment, to then go and SELL my business face to face with the decision maker. :)
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cozy, i like your posts usually, but come on seriously play nice, i like catherines posts and she has taken the time to help me out, so please back off a bit
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OK Andy, I'll go and make a cup of tea. ;D She could pick a fight in a phone box though. ;D ;D ;D
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thanks :-*
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Thank you Andy
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it seems an inocent yet honest post by myself has become a major topic of debate which in my opinion is good and healthy.
although I still retain that I feel telesales is a thing of yesterday and internet and social media are taking over.
I put the post up to let people decide for themselves but I have to be honest I knew it would entertain me, well what else would I do on a wednesday :D
its certainly worked wonders for casting out some of your demons :D :D
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What gives telesales a bad press is when these "experts" go cold contacting forum members by e-mail and stalking them to try and get work. That's sad. Has happened on here.
Thats your quote Cozy.
Once again, PROOF PLEASE AND SOLD FACTS
Please can you supply further details of who I have contacted. (in your world, stop assuming, once again) Also the email addresses please? Names and numbers would be helpful also? I await your alledged conduct of my business, because you obviously know how I conduct my business better than myself.
It would be so fantastic to know who I have contacted via email, I must be bleeding daft, thank you cozy for your grand insight into how my business works. I look forward to your grand knowledge on my clients, because you obviously know the lot, (and more than I do)
Np could you give me the emails that I have contacted, because you seem to be a "pocket expert" on how I do business it would be great to know?
I would be very grateful if you could list the email addresses below. (the ones Ive stalked that is)
I look forward to you supplying the relevant details
I think im missing out on stuff because all these people I have emailed, wow.
If you could let me know I would be grateful
Can you put it in an excel sheet because there might be a few according to yourself (because I need to keep track of everybody that I have emailed)
Oh can I just add, I DONT NEED ANY MORE WORK, does that help?
To be honest I am so shocked that you jumped in with the guy Sven thinking we were in some kind of conspiracy, wow.
Dont listen to gossip also (do you want me to bring that up)
That just stinks - you jumped in saying I was in conspiracy - really!!!!!!!!!!!!!!! Its completely Bizzare.
I await details of who I have contacted..............If you can supply.............
Ew interesting, stalking, can we run a poll on that? I am very interested why you keep using the word "stalking" what are you on about????????????? Its madness
If you were to take the time to look about the article I posted where are my contact details on it - NOWHERE If I wanted to plug my business dont you think I would have a link in my signature - think it through.
Im just getting slightly tired of being accused of stuff that I dont do.....I dont email anybody, I dont stalk anybody, most of the guys I work for arent on this forum
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What gives telesales a bad press is when these "experts" go cold contacting forum members by e-mail and stalking them to try and get work. That's sad. Has happened on here.
tell me if iam wrong but i dont see him naming you once kate,sorry catherine. ;) :P
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Catherine/Kate whomever,
Cozy was asked to back off ...............
he did .......... admittedly he may have gone to bed ..........BUT he did ...
So you come straight back and try to have a go at him................
WHY ????
you really are a glutton for punishment.
You deserve all you get I am afraid.....
Cozy go for it ;D ;D
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Yes, but stalking domestic window cleaners by e-mail from their profiles gives the impression of being desperate. When you had your own section on the other forum, nobody read or posted on it because nobody was interested. You deleted your account on there and here at least twice, now you're trying to advertise for free again by in-direct threads and posts.
It's entertaining watching you go pearshaped after a few bottles though. So carry on.
Spot on Stu She always ends up in scraps on here though, she e-mailed the BFG and wound him up so he deleted his account. He said she kept stalking him too.
What rubbish if you want to ask what the mistake was, why dont you ask me directly instead of 2nd guessing what went on
So that was not directed at me?????????
And go for it Cozy is not encouraging being nasty????????
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Catherine/Kate whomever,
Cozy was asked to back off ...............
he did .......... admittedly he may have gone to bed ..........BUT he did ...
So you come straight back and try to have a go at him................
WHY ????
you really are a glutton for punishment.
You deserve all you get I am afraid.....
Cozy go for it ;D ;D
So Its ok for him to have a go at me in the first place? And now hes backed down - I should be grateful?
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....... so Kate why exactly are you on this forum may I ask? You don't need the work, you're not a windowcleaner and most of your customers aren't even on here.
You don't appear to enjoy yourself either. I'm baffled.
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Catherine/Kate whomever,
Cozy was asked to back off ...............
he did .......... admittedly he may have gone to bed ..........BUT he did ...
So you come straight back and try to have a go at him................
WHY ????
you really are a glutton for punishment.
You deserve all you get I am afraid.....
Cozy go for it ;D ;D
So Its ok for him to have a go at me in the first place? And now hes backed down - I should be grateful?
yep
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Well get this, just chatting to cozy who is a window cleaner, and he has been banned from the forum, yes a window cleaner banned from a window cleaning forum :o you couldn't make this up.
well done to all who complained :-\
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just shows you there are plenty of spineless people on here, cozy was just stating facts and telling it how it is.
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Well get this, just chatting to cozy who is a window cleaner, and he has been banned from the forum, yes a window cleaner banned from a window cleaning forum :o you couldn't make this up.
well done to all who complained :-\
Yes and all because of a sad, drunk, middle aged housewife who is not even a window cleaner and desperate to flog her rubbish on here.
Mrs Cozy (a sober window cleaner)
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just shows you there are plenty of spineless people on here, cozy was just stating facts and telling it how it is.
Fab, lets ban Cozy with his wit and industry experience. We can now all learn to bake cakes and sow from Kate, Kate2 or Catherine.
Quality.