Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Dick on November 03, 2005, 02:09:22 pm
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We should all post details of good and bad service we receive from suppliers, so we know who to deal with and who to avoid.
Last week- Wednesday I e-mailed Ettore (in Holland as I couldn't find UK info) to complain about a 3 section pole that had broken. Yesterday - Wednesday I received a replacement pole, no questions asked about when purchased etc.
I thought that was excellent servivce.
Dick
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I dont think the moderators will let that happen allowing us to put up names etc etc of bad suppliers have to be very careful
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D ick,
On the face of it, it sounds like a good idea, however a previous Moderator, Philip Hanson had strong views regarding this, and I agree with him.
There's two sides to every story and when someone makes a complaint about a company; it may not always be justified and ligitamate, and the company may not be here to defend itself.
If you have a complaint, you should make it to the company.
However, praise is different.
Soap National, Peter Fogwill and a few others always seem to get good reports on this site and my dealings with both companies back this up.
So praise in public, but complain direct to the supplier.
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Brodex sent me a pole which was faulty..needed it pretty quickly as well for a high job. Sean Rimmer personally drove to Liverpool that day and dropped a new one off !!!
Excellent and very much appreciated.
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OK, point taken regarding poor service. Levels of service are of course an individual thing, just as our customers see us in different lights, some good, some bad.
Thanks
Dick