Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: gto on September 30, 2011, 09:51:32 am
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Just got 4 brand new clamps and epoxy for them, after contacting them the othe day.
spoke to someone there the other day very pleasent, understood what was wrong with the clamps i had.
and has shipped out all 4 clamp for my pole not just the 2 broken ones.
so i am pleased with the after sales service i have had from them.
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Better than the time I rang upto complain about a pole they had the cheek to try and sell me another one.
Wasn't happy.
Just got 4 brand new clamps and epoxy for them, after contacting them the othe day.
spoke to someone there the other day very pleasent, understood what was wrong with the clamps i had.
and has shipped out all 4 clamp for my pole not just the 2 broken ones.
so i am pleased with the after sales service i have had from them.
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Just how it should be
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Been using them for 5 years now and always had good service.
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Two new bolts recieved today after I contacted them this week with a pole problem following the posts on here, cant fault the service I have recieved, perhaps they are trying to change their image?
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There was probably no systemic 'problem' in the first place, but more of a clash of personalities between those here and there, at Brodex. Now those relationships have changed, (albeit the same old moaners are still on here, and some at B have moved on), the out come is different. This is not to deny that there may have been some poor service at some point, that is entirely possible - who was the last person to complain that Gardners don't answer the 'phone? Probably every here has had that particular complain to make abou them. In fact I hate it that they don't answer the phone, but I don't hold it against them. I expect Kirsty's out a lot of the time at playgroup or something. You just don't know.
It's not like we need some great enquiry into this. It's like there has been a mass murder by the health secretary and the NHS managers; what's happened, I think, is that certain people on here have gotten their teeth into the topic and won't let go.