Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: sunshine windies on September 28, 2011, 05:07:57 pm
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A customer reckons I scratched his car with my pole today, pretty sure I didn't as I didn't feel or hear anything.....he is convinced it was me and threatening to call the police, I just said to him I don't want to claim on my insurance for something I didn't do I'm not even convinced my pole could scratch it as it has rubber and tape on the end .......nightmare :(
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Tell him to call the police if you are certain it wasn't you. They won't be remotely interested. They certainly won't prosecute. He is a twazzock.
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Offer to do the next time for half. If it wasn't you, it'll be an idiot on a Toyota in the car park that does it.
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Offer to do the next time for half. If it wasn't you, it'll be an idiot on a Toyota in the car park that does it.
If it were my car and I really thought it was you. I'd be insulted. Just tell him it wasn't you, dump him and move on.
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dont offer to do it for half thats addmission of liabilty ;)
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deny deny deny and drop if u have to
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I once scratched a customers 6 month old bmw ... whipped the pole hose and the rectus 21 made a small scratch on his drivers door.
Over ridden with guilt i knocked the door, owned up, showed him and offered to pay for the repair.
He laughed so much that i thought he was going to go that mad that he would end up on tablets or something. He was laughing for a good 5 mins whilst i stood there feeling really bad.
When he got himself together he said thanks for being honest, but dont worry about it. Told him i would like to fix it as i know its his pride and joy and i felt really bad.
He told me to take a look at the other side of the car
Turned out his mrs had drove her car right down the side of his the day previous and it was going in for a full respray later that day. It was a right mess !
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I bet he's been waiting for you to turn up the week or two so he can stick the blame on you.. Hey you would of known if you had made contact with it... Just tell him you ain't repairing it as the scratch must of already been there.
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I bet he's been waiting for you to turn up the week or two so he can stick the blame on you.. Hey you would of known if you had made contact with it... Just tell him you ain't repairing it as the scratch must of already been there.
exactly wot he said :)
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Getting on for a year ago, I scratched a custys new Lexus with pole butt. Knocked the door, showed him what I'd done & offered to put it right (possibly £600).
Turned out (his missus telling me later) that he was so gobsmacked that I'd been honest about it, told me not to worry and forget about it. Said they were 'glad to have someone they could trust on their property'.
Phew!
Must admit, I was glad it was me that did it and not my son who was working with me at the time.
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Going to see him tomorrow, if it ie proved to be my fault does pub
lic liability insurance cover it?
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Going to see him tomorrow, if it ie proved to be my fault does pub
lic liability insurance cover it?
no i don't think it will,
it is possible by the way to scratch a car with the bottom of the pole if you have no base cap on and you aint watching it can be quite bad ,
it happend to me once a while back and i informed the custy so learnt my lesson anytime there is a car im 500% aware and extra carefull
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its your word against his and that's it?
police wont be interested.
if he takes you to court how can he prove it
go around stand your ground and part company
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I did have a rubber base cap taped on the bottom, i could see how a car would be dented by it but i dont see how i could have scratched it
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only a sharp edge even a finger nail could scratch the paintwork but only down to the white , defo not down to the metal . mike
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Going to see him tomorrow, if it ie proved to be my fault does pub
lic liability insurance cover it?
public liabillity should cover it, just check what youre excess is,
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Tell him the base of your pole has a nasty dent and will he accept "knock for Knock" ;D
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dont go back, stay clear and be more carefull (then egg)
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Under NO Circumstances accept liability or responsibility!
Even with Public Lib Ins, don't go there! He's trying it on!
As previous post said, let him call cops, they will tell him its not a criminal matter but a 'civil' one and he will have to pursue you in court privately.
That will cost Him!
He wasn't stood at your side when 'alleged incident' occurred so therefore no proof. No witnesses!
Do Not Under any Circumstances show him your 'Public Liability' Insurance Docs, he will just see those as a way of making money from you + your Insurance company, and go for a full respray of his motor, your premium will double if not treble!
Be polite but VERY firm, deny that you caused damage and by all means try to reason with him and show him your 'Plastic' end caps on your poles, in order to try and convince him that there is no way they could of scratched his car, then after all that if he's still persistent you are to blame, just say 'I'll look forward to seeing you in court then' and walk away!
You'll never hear from him again.....apart from the bullpoop he'll try to spread on the estate of course!
Good luck.
P.S. speaking from experience, had a custy accuse me recently of damaging their conservatory roof with my pole, was kids on estate throwing stones, but they knew I was insured for £3 million Public Liability. Cheeky C++ts, they will all try it on with your insurance before their own!
Always be Polite but FIRM! they will back down every time, remember, NO PROOF..... NO CLAIM!
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deny deny deny and drop if u have to
What if it was him though. It's no good trying to portray an image of professionalism if you behave like a pikey when it is your fault.
I'm not saying admit it if he didn't do it, but don't just knee jerk react and bury your head in the sand. If he did do it he needs to admit it.
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deny deny deny and drop if u have to
What if it was him though. It's no good trying to portray an image of professionalism if you behave like a pikey when it is your fault.
I'm not saying admit it if he didn't do it, but don't just knee jerk react and bury your head in the sand. If he did do it he needs to admit it.
but it wasnt him - more than likely
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DENY AND DROP!!!also tell everyone you have no insurance even if you have.it should stop people trying it on!! ;D ;D ;D ;D
If you defo didnt do it just sack him off.not worth worrying about!! ;) ;D ;D
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deny deny deny and drop if u have to
What if it was him though. It's no good trying to portray an image of professionalism if you behave like a pikey when it is your fault.
I'm not saying admit it if he didn't do it, but don't just knee jerk react and bury your head in the sand. If he did do it he needs to admit it.
but it wasnt him - more than likely
There's three sides to a story Ian, more than likely ain't one of them ;)
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Went round today he had calmed down a lot and was very reasonable , looked at the scratch was just a surface blemish about an inch or 2 long, i am still convinced i hadnt done it, showed him my equipment had a chat he said i can probably get it fixed for about £40 -£50 so i said lets pay half each and carry on then which he was happy with...........some of you will probably think ive been mugged off but at the end of the day i've kept him as a customer and both of his neighbours so its a small price to pay to keep every one happy, thats my view anyway :)
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Next thing he will go to doctors claiming whip lash or pole shock