Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Pope vader on September 21, 2011, 06:13:53 pm

Title: non collecting
Post by: Pope vader on September 21, 2011, 06:13:53 pm

has any one told custy they will no longer be collecting and that they will only accept payments on the day,  cheques or online,  how did it go

Title: Re: non collecting
Post by: g.brookes on September 21, 2011, 06:38:28 pm

i've found no ones had trouble with it.  if they dont like any of those options i text them the day before i come, and get them to leave the money in a designated spot

Title: Re: non collecting
Post by: traps7 on September 21, 2011, 06:42:38 pm

Collecting? Didn't that go out with the ark and climbing over gates? I haven't done either for years!

Title: Re: non collecting
Post by: james51174 on September 21, 2011, 06:56:16 pm

i find it a great oportunity to chat to customers that are working in the day time....if someone likes you...they keep you....if they never see you...they dont know you....why would they stay loyal otherwise?

just imo

Title: Re: non collecting
Post by: cozy on September 21, 2011, 07:10:51 pm

Quote from: james51174 on September 21, 2011, 06:56:16 pm

i find it a great oportunity to chat to customers that are working in the day time....if someone likes you...they keep you....if they never see you...they dont know you....why would they stay loyal otherwise?

just imo

I see it the same. I don't expect everyone likes alot of contact with people. I do. I enjoy collecting and some banter with custies. I always try to take time to listen if possible to what they have to say.  During the day, we never refuse tea or coffee and I think it makes a difference. Who cares? It's everyone to their own.

Some think it's out-dated or time wasting. Not for me it's not. I have some on bank transfer and a few on PayPal when they want it that way, but the rest are cash.