Clean It Up

UK General Cleaning Forum => General Cleaning Forum => Topic started by: Mrs Nicholls on September 17, 2011, 08:43:37 am

Title: contacting previous customers
Post by: Mrs Nicholls on September 17, 2011, 08:43:37 am

Hi

I'm slowly getting my business re-established, no customers yet but very early days, sorting out my marketing, business plan, getting advertising on the go and cleaning kits up and ready, insurance and CRB check sorted.

Do you think it is a good idea to contact previous domestic and office customers to ask for a reference/testimonial/recommendation?

I suppose it would also serve as a letter to inform them that i am re-opening for business, but a lot are in locations where i am not starting up to do, i wouldn't want to disappoint by saying hello we are here but not for you at the moment especially when asking for reference.

Any ideas on how i could word the letter?

we have a new look/branding, gone back to basics - just me but will be rebuilding, few tweaks like eco products or standard products and new service - kitchen  and/or bathroom only package - or part home downstairs etc. entertaining rooms only.

Thanks for your feedback x

Lisa

Title: Re: contacting previous customers from LCS 05-09 for a reference
Post by: Mrs Nicholls on September 21, 2011, 02:53:04 pm

I have drafted my letter, but have added a page of why i should re-hire does the last sentence sound too cheeky?

Why I should re-hire you


We value all our customers past and present, and offer excellent customer service, you will always be able to contact Lisa's Cleaning Services directly, if you have an issue to resolve or would like to discuss your requirements we are always here.
 

Total peace of mind - all cleaners are uniformed, CRB checked, referenced and vetted, and trained to industry cleaning standards. We believe in raising standards in the cleaning industry we are not 'here today, gone tomorrow', we really believe in making a difference. We hold the most comprehensive insurance a cleaning service can get. Ask for details.
 

We listen to you - we are not happy until you are - this is why we offer flexible cleaning schedules that suit you and your home
 

We use professional cleaning products and practices - if you choose eco or standard cleaning products for your service you can rest assured that we will be using professional products for the job. We do not use household brands. We follow industry cleaning practices and colour coding policies to avoid cross contamination and promote good hygiene as standard.
 

We care about our environment - We use eco-friendly cleaning products and minimise waste by recycling everything we can.


Overall we are a reliable and flexible, friendly and professional service and our aim is to raise cleaning standards and offer the best cleaning results we can.



But then you have hired us in the past, you already know how fabulous we are  ;D