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UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: wpclean on September 15, 2011, 09:06:37 pm

Title: Brodex customer care ?
Post by: wpclean on September 15, 2011, 09:06:37 pm
Why are Brodex so bad in their after sales ?     I have used their products for nearly a year and they are good, but shortly after I bought the product I had an issue that they would not resolve !

Constantly on here they are getting bad press for after sales issues and I just cannot work out why they would neglect this,  as it is good business sense to look after your customers!

Could somone from Brodex explain ?
Title: Re: Brodex customer care ?
Post by: Andy Prittchard on September 15, 2011, 09:31:43 pm
Sounds like an legal matter.
Title: Re: Brodex customer care ?
Post by: StockClean on September 15, 2011, 10:31:30 pm
They wont explain, instead they will make you feel like your an idiot for expecting them to even care too hoots about any issues you might have.

Last conversation i had with them was so frustrating I said in no uncertian terms that i hope they go bust due to their lack of customer care.

Very frustrating company to deal with, dis interested employees, only interested in one thing your credit/debit card number and how much stuff they can flog u. After that they dont give a monkeys unless u want to buy more stuff from them, which i never will now.

Title: Re: Brodex customer care ?
Post by: wpclean on September 15, 2011, 10:57:20 pm
Good thing you can compare companies before spending hard earned money  ;D
Title: Re: Brodex customer care ?
Post by: P @ F on September 15, 2011, 10:59:53 pm
Samson , what was the product and the problem ?

Rich
Title: Re: Brodex customer care ?
Post by: wpclean on September 15, 2011, 11:13:55 pm
Quote from: P @ F on September 15, 2011, 10:59:53 pm
Samson , what was the product and the problem ?

Rich
I bought three poles with a three year guarantee, but the 25 pole collar came loose !

I contacted them not understanding why , but feeling smug knowing I had the three year guarantee that they would sort it out asap.

I phoned them to explain my problem and was told to buy some glue, so i told them I had the " three year guarantee " . . . . . . " we do not send out glue" !  they said .
Small point but enough to get me ask myself who I am going to spend my money with.
Title: Re: Brodex customer care ?
Post by: StockClean on September 15, 2011, 11:24:51 pm
that is typical of brodex

Title: Re: Brodex customer care ?
Post by: P @ F on September 15, 2011, 11:27:25 pm
Ah , the 3 pole deal , 7,18,25 , dont know what you paid but i got them in the £195 offer , when they arrived 3 sections of 2 of the poles were dented and scatched , i got right on the phone and had 3 brand new sections with me in 2 days , i asked if i should give the courier the damaged sections back , the guy said bin em , im still using them now !

Rich  
Title: Re: Brodex customer care ?
Post by: Scrimmer73 on September 16, 2011, 12:27:24 am
poope !!! , but one fella there , after numerous phone calls , for accidentally overcharging me ,I asked  why has it taken so long  to sort out ,,, His words , " Because I`m Compitent "   

He said it all , !