Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Chris Bailey on October 20, 2005, 07:35:09 pm
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Just been giving some thought to 'after sales care'
When you have finished cleaning, you have packed your van up, invoice has been written out and cheque is in hand.....
What else do you leave your customer!!
Chris
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Business card (s) and 500ml of spotter.
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Clean carpets ;D
Nigel
Oh and a 500 ml spotter with own label
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Same as Gary, business card and Solution's no 3 spotter for cutomers who I think could be potential regulars and those who spend big.
Phil.
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Hi
I leave a Testamonial form with stamped address envelope, referal vouchers with money back offers and a signed copy of my Guarantee. Plus Free Master stain remover from Alltec.
Cheers
Neil
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Those who leave customers a bottle of spotter........
I'm just wondering, do you have to include a label on the bottle stating the contents of the bottle (for COSHH). What would happen if customers 2 year old child drank the contents and customer rang you to ask what were the contents so she could tell the hospital - but you didn't answer the call?
What if she sprayed the product on a stain and it damaged her carpet in some way?
I'm not knocking what you do but am concerned about the legalities.
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Steve, a good point and you're right. I don't leave a COSHH sheet, but will in future. I would not accept the blame if they used it on anything other than carpets and its a damn sight safer then that vanish rubbish.
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They don't get cosh sheets when they buy vanish or 1001 :-\
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Agree with Steve, no Coshh sheets from the supermarket.
I would rather my kids drink Solution no 3 than Vanish.
As for damage to the carpet, I dont think its possible with No 3.
Phil
Ps Steve, any chance of running that girl under your name a bit longer, perhaps getting out of the pool, she is really nice.
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does no one leave a 'how to aid drying times' guide or something like that?
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COSHH sheets are available from supermarkets, if you sell chemicals you have to supply COSHH by law.
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does no one leave a 'how to aid drying times' guide or something like that?
On the rear of my invoice are suggested procedures for drying and safety
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Can you imagine asking one of the staff at Sainsbury's/Tesco for a Coshh sheet for a bottle of 1001 stain remover.
I can see the look on her face now.
:-\
Phil
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Try it, you'll be surprised.
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does it say on the bottles you give out what is contained in the bottle
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maybe I'm paranoid.......
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I don't clean as many carpets as you guys, as cleaning is my main business. But if I did I would have flashy key rings made and leave one with every job. people will maybe use on door keys etc and when they need you again the numbers there in front of them. you can get them made for as little as 50p. depending on how many you need,
Regards Phil :)
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a very wet minging carpet lol ;D
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if you could get your name on tescos club card.
you would be well in.
went to a garage today nearley every set of keys hung up had one on.
mabye design a cover with your name on to protect them as they seem to get tatty and bar code gets worn.
Neil
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How many of you would use a keyring that had (lets say) the number of your plumber on? My guess is not many so I dont suppose many would do much with the keyring that had yours or my number on either - except chuck it in the bin!
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Steve
you would,nt use key rings to get new customers.
you,d use it to keep the ones youv,e got just like fridge magnets ,miss you letters, 3 stage letters,
money off vouchers calanders etc 8)
Neil
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Neil
Of course I understand that these are for existing customers but I can't see many of my customers wanting cheap tacky keyrings. Please - I mean no disrespect to those of you who use this.
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I leave every customer a fabloned A4 piece of paper explaining, on one side the dangers of a drying carpet IE not walking from a wet carpet onto a lino floor, and on the other side a stain removal guide from the NCCA. Using this has got me business.
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NOW THAT SOUNDS LIKE A MUCH MORE SENSIBLE IDEA. MY CUSTOMERS WOULD APPRECIATE THAT.
Better than a keyring any day
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Steve it was just a suggestion, if you don't think it will work fine not a problem but to slate the idea like you have?????
I may not know as much about carpet cleaning as you my experience is with marketing and sales.
The key ring idea is all about leaving your logo (brand) in as many homes as you can. After all what thought or item do you leave?
How many of you have a bunch of keys or key with out a ring? How many times have you found a key ring or been given one and found a use for it? How many of you are given a key ring and put it in a draw or passed it on? And how many of you have been given ring and you bin it (not many)?
the fact is brand recognition, the more you make your brand recognisable and available either on vans, adds, leaflets, web sites, and yes key rings, etc, the more chances you will have of generating that sales call above your competitors.
if you don't think it will work ok not a problem but in my experience you are missing a trick, it may not be a key ring, but you need to leave something with the customers physical which the customer can keep and it may be 3 months, 6 months or even a year later the client can think "who did the last fantastic cleaning job, Who? I know it’s on the key ring in the draw"!
You can have stylish leather fob rings with your logo on a steel enamel tag for as little as £1 small price to pay for marketing!
Kind regards Phil
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Phil
I have given thought to your comments and first must apologise for any offense. It was not intended as a personal attack on you but merely giving my viewpoint. I accept that it is only my viewpoint and not necessarily everyones.
Having cleared this with you I would like to agree with you that it is important to do everything you can to remind the customer who it was that left their carpets in such good condition. Whether that is in the form of a keyring, pen, spotting bottle etc is up to the individual and maybe those of us who have been in this industry for long enough may be able to enlighten us all. I suppose it also depends on what type of client you are trying to attract, i.e the upper classes with more money to spend would (in my opinion) be less likely to keep a keyring than lets say Mr working class as Mr Upper Class probably has a Porshe Keyring!
Thanks for your comments - this subject has really got me thinking!
Regards
Steve
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Hi Guys
I leave two thing
First a smlie on their face, from giving they somthing for free, from a bottle of spotter (with my number on it) to a free clean on a rug or the loo.
Second a sticker on their vac with my number on it. so every time they vac my name and number and a slogon is in eye view.
Respect
Ian Harper
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just noticed 1 of you using fridge magnets nice one Neil but thats my favorite cant go wrong with the kids give a load and thats 20 houses you have just delivered your ad too with 1 swoop. and the local telephone boxs lamp posts vicars car you have to be a bit carefull if you know what i mean :-\
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Pens, with Name and Number on it. Leave lots and they will pass on to friends as well.
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Hi Guys,
I leave two cards and two self adhesive labels which I suggest custy puts in their address book.
Cheers,
Doug
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I leave an appointment already made for 6 months time to clean again.. and yes tescos have to supply a sheet on request and yes you should leave the sheets with the customer.
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i think the first post was getting at, leaveing info on drying and what best to do put heating on etc. which is something i been thinking of latley, i mean its the question your always asked by custy guaranteed, i think they may appreciate that, has anyone done this like to help me in what it could say...
regards craig,
ps. it could have a bit for stainshield to