Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Ian101 on July 23, 2011, 10:20:48 am

Title: 1 off into a regular - ask right question
Post by: Ian101 on July 23, 2011, 10:20:48 am
Working away yesterday in the rain  >:( and bloke next door comes out and says "How much for a 1 off ?"

told him normal price is £10 so would have to be £20 ... goes to check with missus and comes back and says go ahead.

I asked him why not have a regular clean and he said gate always locked and only here very occasionally during day ...... tells him I can text night before to leave gate unlocked.

Him and her well happy and now regular customer ..... I did say the text is not for permission or to see if they wanted it doing thought which they seemed to understand .... hopefully  :)
Title: Re: 1 off into a regular - ask right question
Post by: Steve Sed on July 23, 2011, 10:23:26 am
Did you still charge the £20?
Title: Re: 1 off into a regular - ask right question
Post by: Smudger on July 23, 2011, 10:26:12 am
good luck with that !

make the most of it while it lasts - just strikes me they will cancel come oct, as 'rarely in'  and it's dark so it doesn't
matter if the windows are dirty !


sorry just a bit cynical today !

Darran
Title: Re: 1 off into a regular - ask right question
Post by: Ian101 on July 23, 2011, 10:36:49 am
Quote from: Steve Sed on July 23, 2011, 10:23:26 am
Did you still charge the £20?


no as regular customer now ... naive some may say but have never charged more for a first clean and been caught out just the once.
Title: Re: 1 off into a regular - ask right question
Post by: Ian101 on July 23, 2011, 10:37:38 am
Quote from: Smudger on July 23, 2011, 10:26:12 am
good luck with that !

make the most of it while it lasts - just strikes me they will cancel come oct, as 'rarely in'  and it's dark so it doesn't
matter if the windows are dirty !


sorry just a bit cynical today !

Darran


its ok I was cynical day before and was proved wrong so wasnt cynical yesterday  ;D

http://www.cleanitup.co.uk/smf/index.php?topic=127865.0
Title: Re: 1 off into a regular - ask right question
Post by: Steve Sed on July 23, 2011, 11:58:38 am
Quote from: Ian101 @ H2o on July 23, 2011, 10:36:49 am
Quote from: Steve Sed on July 23, 2011, 10:23:26 am
Did you still charge the £20?


no as regular customer now ... naive some may say but have never charged more for a first clean and been caught out just the once.

Lucky you then. If the windows are really dirty I always charge more for first clean now and I haven't got a full round as I have been caught out a few times. If the windows are clean I don't charge more.
Title: Re: 1 off into a regular - ask right question
Post by: Smudger on July 23, 2011, 10:06:58 pm
I got caught once - nver again -  always + for 1st clean

Darran
Title: Re: 1 off into a regular - ask right question
Post by: mlscontractcleaner on July 23, 2011, 10:52:43 pm
Never have, never will do, never been caught out.
Title: Re: 1 off into a regular - ask right question
Post by: Tom White on July 24, 2011, 05:58:48 pm
Quote from: Ian101 @ H2o on July 23, 2011, 10:36:49 am
Quote from: Steve Sed on July 23, 2011, 10:23:26 am
Did you still charge the £20?


no as regular customer now ... naive some may say but have never charged more for a first clean and been caught out just the once.

I'm similar in that I don't usually charge more for a first clean (unless it's really bad), but I will if I suspect the customer is 'dodgy'.
Title: Re: 1 off into a regular - ask right question
Post by: Frankybadboy on July 24, 2011, 06:21:09 pm
ive got 50 new cleans todo over the next few days should i charge more? ;D :o :'(