Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: ronnie paton on July 15, 2011, 02:15:55 pm

Title: need help....website...........gone!
Post by: ronnie paton on July 15, 2011, 02:15:55 pm
i  know nat is good at things like this so may be he can help but any input would b appreciated, basically my website has gone.

the company who designed have gone bust and the hosting  has expired, so my not only has my website gone but i ant pick up emails im seriusly f***ed.

can any one help??tried ringing the host but there not much hellp has im not there client ??
Title: Re: need help....website...........gone!
Post by: Erithwc on July 15, 2011, 02:21:11 pm
who owns the domain name you or the web designer
Title: Re: need help....website...........gone!
Post by: sparkleglass on July 15, 2011, 02:22:19 pm
did you back it up mate ......
Title: Re: need help....website...........gone!
Post by: George Gardner on July 15, 2011, 02:52:55 pm
Hopefully when you had it made and designed from then on you own the website code.

Go on to whois.com the domain search and find out if the domain is in your name firstly.

If you cant get hold of the hosting providers then you are in trouble as they will need to transfers the site files either to you to host yourself (someone like go daddy is cheap) or to another hosting provider.

Just read your post again and im not sure I get you

Did you host it with the people that designed it?
Title: Re: need help....website...........gone!
Post by: Erithwc on July 15, 2011, 03:42:13 pm
good news the domain is registered in your name so fast host should be able to help if not i would transfer the domain name to another provider and set up you email addresses with them and just forward the domain to one of your other websites for now

Registrant:
ronnie paton

Trading as:
rcw cleaningservice

Registrant type:
UK Individual


Registrar:
Fasthosts Internet Ltd [Tag = FASTHOSTS]
URL: http://www.fasthosts.co.uk
Title: Re: need help....website...........gone!
Post by: Sean Dyer on July 15, 2011, 04:13:40 pm
Not much luck this year eh ronnie !


Title: Re: need help....website...........gone!
Post by: dave0123 on July 15, 2011, 04:36:55 pm
working for me
Title: Re: need help....website...........gone!
Post by: Nathanael Jones on July 15, 2011, 05:24:39 pm
Try using the wayback machine for your website,.. there may be a recent copy of it cached that you could use to re-instate the website with new hosting?

http://www.archive.org/

Title: Re: need help....website...........gone!
Post by: ronnie paton on July 15, 2011, 07:52:42 pm
spoke to fast host .....useless they said they had to contact(widestripes my web designer) give them 14 days then they could transfer.

now i rang the mobile and office and emailed and been to office i know they wont get hold of the fool so i can not understand why they cant just tansfer??

supposedly also i will have lost my website and my emails has its there server( i think its a virtual one they rent off fast host) so lost all emails fom today on and waiting for somethings important aaarrggghhhhh
Title: Re: need help....website...........gone!
Post by: ♠Winp®oClean♠ on July 15, 2011, 08:29:40 pm
All your links work for me apart from second one down & second one from bottom.
Title: Re: need help....website...........gone!
Post by: ronnie paton on July 15, 2011, 09:15:48 pm
how strange, the second one down is my main web address and the one designed but it doesnt work the otheres apart fom ronberclear is directed to the same site???

anyway not sure why that is but cant get emails which is my main problem........can anyone help willing to pat for there time!!
Title: Re: need help....website...........gone!
Post by: Tom White on July 15, 2011, 09:17:06 pm
C'mon, Ronnie man, you're always losing stuff; laptops, customer data base, and now your website.

Get a grip!
Title: Re: need help....website...........gone!
Post by: ronnie paton on July 15, 2011, 09:20:51 pm
not really lost it? the company has gone bump and hosting has expired.

secondly the laptop was stolen and the sata was on board the laptop.......bloody hell tosh get your facts right......
Title: Re: need help....website...........gone!
Post by: Tom White on July 15, 2011, 09:22:12 pm
not really lost it? the company has gone bump and hosting has expired.

secondly the laptop was stolen and the sata was on board the laptop.......bloody hell tosh get your facts right......

Sorry, Ronnie, I shoulda put a smiley after my post.   ;D

Bad news, mate.
Title: Re: need help....website...........gone!
Post by: ronnie paton on July 15, 2011, 09:25:26 pm
could you not tell by my tone i was havin a laf  ;)
Title: Re: need help....website...........gone!
Post by: Nathanael Jones on July 15, 2011, 09:48:03 pm
Ronnie,.. when you get it all sorted, i'd recommend lethost.ie for hosting. Their customer support is way superior to fasthosts & they'll go out of their way to sort out this kind of problem,..
Title: Re: need help....website...........gone!
Post by: ronnie paton on July 15, 2011, 09:58:35 pm
thanks nat, do you know were a stand with regards to the  emaul adress and get it transfered other asap , the website is registered to me but there saying they have to request some thin from the designer?
Title: Re: need help....website...........gone!
Post by: Tom White on July 15, 2011, 10:02:34 pm
could you not tell by my tone i was havin a laf  ;)

I've been wahhh..ed!  :-[ ;D
Title: Re: need help....website...........gone!
Post by: Nathanael Jones on July 16, 2011, 08:17:56 am
thanks nat, do you know were a stand with regards to the  emaul adress and get it transfered other asap , the website is registered to me but there saying they have to request some thin from the designer?
If the domain is in your name I don't see why there should be a delay at all,.. 2 weeks without e-mail would cripple me!
Title: Re: need help....website...........gone!
Post by: Steve CM on July 16, 2011, 11:17:41 am
speak to nominet. when this happened to me they grabbed it back from my host company and set it up on another. nominet are in charge of all uk domains. took about 24 hours for mine to be sorted i think
Title: Re: need help....website...........gone!
Post by: ronnie paton on July 18, 2011, 05:23:32 pm
a big thank you to ste and nat, iv transfered my website over and hopefully should be all sorted by tomorrow
Title: Re: need help....website...........gone!
Post by: Nathanael Jones on July 18, 2011, 06:50:49 pm
Glad you got it sorted Ronnie. Is it worth naming & shaming the idiot who let you down?
Title: Re: need help....website...........gone!
Post by: ronnie paton on July 18, 2011, 07:04:05 pm
widstipes in manchester.

nat im still having a small problem i know your good with these things, iv created my email address again at letshost but cant get them on windows mail?? changed the account settings to how was told but not recieving.

Also do you know how i can transfer my website data to rcwcleaningservicesltd.co.uk from my other one??
Title: Re: need help....website...........gone!
Post by: Nathanael Jones on July 18, 2011, 07:31:18 pm
widstipes in manchester.

nat im still having a small problem i know your good with these things, iv created my email address again at letshost but cant get them on windows mail?? changed the account settings to how was told but not recieving.

If the transfer is recent, you may need to wait up to 48 hours before it starts working again. Normally its quicker though.

Also do you know how i can transfer my website data to rcwcleaningservicesltd.co.uk from my other one??

Use this to download it: http://www.microsystools.com/products/website-download/

Then re-upload it to the new hosting with any free ftp software.  ;)
Title: Re: need help....website...........gone!
Post by: Steve CM on July 18, 2011, 09:51:13 pm
it is a pain when your hosting company goes down. i was pulling my hair out. a bit like when you don't back wcp up and you lose your data. We seem to have had a lot of similar things happen ronnie. including the vans ::)

glad its sorted
Title: Re: need help....website...........gone!
Post by: ronnie paton on July 23, 2011, 03:27:01 pm
steve we do seem to have paralells.

Nat transfered site to website download but how do i re up load?
Title: Re: need help....website...........gone!
Post by: Nathanael Jones on July 23, 2011, 03:37:14 pm
steve we do seem to have paralells.

Nat transfered site to website download but how do i re up load?


Google "Coreftp" and download it (its free)

Type in your ftp settings for you hosting and once connected you can simply drag & drop your website file back into their new home.  ;)
Title: Re: need help....website...........gone!
Post by: ronnie paton on July 23, 2011, 03:42:29 pm
cheers nat ill try and poo at this stuff all though not doing bad, got email working and got website downlaoded :)
Title: Re: need help....website...........gone!
Post by: ronnie paton on July 23, 2011, 04:01:34 pm
hi nat your going to get fed up of me...
im getting this

Can't establish connection --> letshost-ie:21 @ Sat Jul 23 15:55:15 2011   (11004-100)
The requested name is valid, but no data of the requested type was found. 
Connect socket #2736 to 80.93.29.14, port 2082...
Title: Re: need help....website...........gone!
Post by: Nathanael Jones on July 23, 2011, 04:32:22 pm
hi nat your going to get fed up of me...
im getting this

Can't establish connection --> letshost-ie:21 @ Sat Jul 23 15:55:15 2011   (11004-100)
The requested name is valid, but no data of the requested type was found. 
Connect socket #2736 to 80.93.29.14, port 2082...

Not sure why you're getting that message!

I'm doing a website at the moment, so if you want to e-mail me your FTP login details & the site files I can upload them for you, if you want?
Title: Re: need help....website...........gone!
Post by: ronnie paton on July 24, 2011, 11:37:11 am
ye please what the email?
Title: Re: need help....website...........gone!
Post by: Nathanael Jones on July 24, 2011, 09:43:31 pm
ye please what the email?

info@avondhucleaning.com

I'll get it sorted for you asap.  ;)