Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Neil Gornall on June 15, 2011, 11:38:40 am
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Are they on holiday?
Everytime I call I get an answer phone, I have left two messages in the last week or so about an order i have, both times asking if they could return my call but have heard nothing.
Just wondered if they had shut down for a couple of weeks.
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Are they on holiday?
Everytime I call I get an answer phone, I have left two messages in the last week or so about an order i have, both times asking if they could return my call but have heard nothing.
Just wondered if they had shut down for a couple of weeks.
We are not on Holiday!
Apologies for the non-return call. We always try to return all answer messages when left, however we do get several messages each day that are from clients who do not give us their full name or return telephone number. In these cases we cannot obviously call back. I do not know if this is the case with yourself or not. Please try ringing again and if the call is not answered leave your name and a return number or alternatively send an email to sales@gardinerpolesystems.co.uk asking to be rung back immediately.
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Thanks,
I did say the company name when I left a message but I guess there are a few out there with similar names, I will try again.
Neil
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I find the same - I rarely get an answer when I ring but as Alex has said, they do always make a return call later. Girls are brilliant too.
John
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Not answering their phone? How can anyone possibly take a company seriously who doesnt answer their phone.
That is poor service, plain and simple.
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Not answering their phone? How can anyone possibly take a company seriously who doesnt answer their phone.
That is poor service, plain and simple.
Thank you for your ongoing concern.
Customer service is very important to us and it is a shame that not all clients can get through first time on the phone. From our perspective this is simply down to logistics and not 'poor service'. We get hundreds of phone calls each and every day and a lot of these take at least 5-10 minutes for each operator to deal with. Even with 4 phone lines in not every call will be able to be answered first time. When a phone line is not available the system will automatically allow a message to be left which the next available operator will deal with. Sometimes it is simply a matter of timing. There are certain times of the day that are very popular for window cleaners to call up and at these times the chances of getting through first time drop dramatically.
We are predominantly an internet based company (hence no brochures, text messaging, cold calling etc.). The phone lines are provided to assist our clients not to replace the website which currently is the worlds most visited Water Fed Pole shopping site (Alexa May2011).
We do have two new employees starting over the next two months which may help, however it does come down to phones and desks available - we could try and put another desk in the office, but this would mean losing the coffee machine which could ultimately lead to the downfall of the firm. :D
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As a customer, I'm not interested in excuses. I'm also not interested in hearing about the internal workings of a company.
Phones, desks, coffee machines - honestly who cares? I'm sure there are plenty of other suppliers who - shock horror - manage to answer their phone and have a coffee machine.
All I, and I'm sure most, customers are interested in is good service. And not answering the phone, no matter how you dress it up or try to excuse it, is bad service and unprofessional, plain and simple.
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give the guy a break...jeez!!
His products are in demand so people will wait. Do you think that not being able to get through to his operatives are really gonna bother him? No! ...
Supply and demand!
Until someone rivals his products they can do what they like because people will wait.
I don't like to say it but in a situation like i'm in now i have far too much work than what i can cope with so some enquries that are coming in i'm not even following them up. When i need to find work to fill some empty days i'm on them like a shot ;D
Supply and demand!
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As a customer, I'm not interested in excuses. I'm also not interested in hearing about the internal workings of a company.
Phones, desks, coffee machines - honestly who cares? I'm sure there are plenty of other suppliers who - shock horror - manage to answer their phone and have a coffee machine.
All I, and I'm sure most, customers are interested in is good service. And not answering the phone, no matter how you dress it up or try to excuse it, is bad service and unprofessional, plain and simple.
Hi Nick
As the Office is busy answering phones ( ;)) I thought I would post and say that although we are far from perfect we do try and offer a good, professional service. Fortunately complaints are rare and our customers comment on our good service, but any criticism is taken on board and your personal thoughts are certainly noted.
The phones are answered (obviously as we would not have an ongoing business if they weren't!), just not 100% of the time (like many businesses) if all the operators are already on the phone (ie, answering the phone to somebody else) and if a message is left, the client is rung back.
The above post by Gardiner Admin was not made as an excuse but to provide information to those that are interested in knowing why their call is sometimes not answered the first time. The comment about desks and coffee machines was meant in good humour - I'm sorry you took it seriously as that wasn't the intention.
Obviously we can always improve and we will continue to try to do so.
Well, that's my first post as Mrs A (Alex's other half). How did I do? :)
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There are plenty of massive companies out there where you are on hold for ages and then somebody from the far east answers the call, these are often viewed as successful companies.
I would rather not necessarily get through first time and the products be at a reasonable price than be paying more for someone to sit around in an office drinking from the coffee machine all day.
Good to hear from you Mrs A, Katy says Hi.
Simon.
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Not answering their phone? How can anyone possibly take a company seriously who doesnt answer their phone.
That is poor service, plain and simple.
Sorry mate but your talking out your backside!!!!
Gardiners are an excellent company with excellent customer service :)
I phoned and ordered a couple of brushes yesterday and got straight through, there has been times when i have got the answer machine but they have ALWAYS returned my calls.
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I'm sure there are plenty of other suppliers who - shock horror - manage to answer their phone and have a coffee machine..
You need to chill a little if an obvious joke is winding you up this much...
Vin
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did somebody order a high horse
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why iam waiting can i have a cuppa please mrs A
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why iam waiting can i have a cuppa please mrs A
:D
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As a customer, I'm not interested in excuses. I'm also not interested in hearing about the internal workings of a company.
Phones, desks, coffee machines - honestly who cares? I'm sure there are plenty of other suppliers who - shock horror - manage to answer their phone and have a coffee machine.
All I, and I'm sure most, customers are interested in is good service. And not answering the phone, no matter how you dress it up or try to excuse it, is bad service and unprofessional, plain and simple.
Oh no, pleeeease, not another one :'( :'(
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I blame the internet . . . . . . we expect everything immediately, we have lost patience !
I have yet to find a supplier with a expert knowledge and quality of product than Gardiners, so it is worth waiting in my opinion ;D
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I blame the internet . . . . . . we expect everything immediately, we have lost patience !
I have yet to find a supplier with a expert knowledge and quality of product than Gardiners, so it is worth waiting in my opinion ;D
I agree
Unfortunately, some people are desperate to appear clever when they're anything but! ;D
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Chnging the topic slightly does anyone know if Gardiner do any longer lengths of microbore ... like 150m
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I just don't believe this thread.
I have never waited more than half an hour for a call back when I've left a message.
That's not poor service.
That's good service IMO.
This morning I ordered some more bits and pieces - some of which I will need for a particularly difficult job this weekend. It's worth me buying the bits for it because it may well take me the whole weekend to clean the outside (and maybe I will need to return the following weekend to complete) and it's suppose to be a regular (though fairly infrequent) ongoing job.. One of the items was out of stock (no it wasn't a pole or a section ;D ). Straight away there was a suggestion to ring another, named, company who sell those items. Now that's what I call service. They did have them in stock so it will be sorted.
So thank you to Laura, whoever she may be :) , for her help.
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Chnging the topic slightly does anyone know if Gardiner do any longer lengths of microbore ... like 150m
I use 60m lengths joined together. Then if one gets damaged you can just replace it.
Vin
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gardiners are pretty good ,try calling one of the others,especially when theris an issue with something
they do very well and are growing because of it ..
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gardiners rock....so do the poles.
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I've always received a fast response from Gardiners when I have emailed them.
Why didn't you try contacting them that way? ???
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I agree, email and they get straight back to you.
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As a customer, I'm not interested in excuses. I'm also not interested in hearing about the internal workings of a company.
Phones, desks, coffee machines - honestly who cares? I'm sure there are plenty of other suppliers who - shock horror - manage to answer their phone and have a coffee machine.
All I, and I'm sure most, customers are interested in is good service. And not answering the phone, no matter how you dress it up or try to excuse it, is bad service and unprofessional, plain and simple.
Hi Nick
As the Office is busy answering phones ( ;)) I thought I would post and say that although we are far from perfect we do try and offer a good, professional service. Fortunately complaints are rare and our customers comment on our good service, but any criticism is taken on board and your personal thoughts are certainly noted.
The phones are answered (obviously as we would not have an ongoing business if they weren't!), just not 100% of the time (like many businesses) if all the operators are already on the phone (ie, answering the phone to somebody else) and if a message is left, the client is rung back.
The above post by Gardiner Admin was not made as an excuse but to provide information to those that are interested in knowing why their call is sometimes not answered the first time. The comment about desks and coffee machines was meant in good humour - I'm sorry you took it seriously as that wasn't the intention.
Obviously we can always improve and we will continue to try to do so.
Well, that's my first post as Mrs A (Alex's other half). How did I do? :)
very well as usual ;)
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Gardiners are a top quality company with products that are going out like hot cakes!!! . . . ..
I don't know you moan when they don't answer the phone and when they knock your door :D
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Well, that's my first post as Mrs A (Alex's other half). How did I do? :)
You're doing fine Mrs A - I think Nick either works for one of your competitors or seriously need some help!
John
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why iam waiting can i have a cuppa please mrs A
:D
that be no sugar and only a drop of milk please MRS A :-*
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they very good i got my pole from them now i m wait to get my new sill brush from them
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I guess i opened a can of worms with this thread ::)
Not the intention,
I just thought that as I had rung twice in two weeks with no reply they may be a company that chooses to shut down for a couple of weeks in the summer for holidays.
I have since taken on board the advice given and emailed them early this afternoon, (making sure i left my contact details). :)
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That's quite a following Gardiners have isn't it.
My only dealings with them is twice being told that I couldn't have the pole I wanted for a long time as they'd sold out ???.
That's great for the company but not so good for me, obviously :'(.
I know that they're a small company in comparison to Ionics, etc but I use other smaller companies that always manage to provide what I want; not in window cleaning but in fishing. There's a small elite rod building company called Zziplex; fantastic tournament rods, head and shoulders above those made by the large international firms and always in HUGE demand by the top casters and anglers. I can ALWAYS get through to them on the phone and I can ALWAYS get my hands on one of their rods when I want one ;D.
They're not cheap but they are a small, elite company - much the way Gardiners seems to be viewed on this forum - who make sure their customers feel valued and needed.
As a result of the ridiculous delay with my Gardiners pole I bought from Ionics instead and no doubt will in the future.
Sorry Gardiners :-\
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As a customer, I'm not interested in excuses. I'm also not interested in hearing about the internal workings of a company.
Phones, desks, coffee machines - honestly who cares? I'm sure there are plenty of other suppliers who - shock horror - manage to answer their phone and have a coffee machine.
All I, and I'm sure most, customers are interested in is good service. And not answering the phone, no matter how you dress it up or try to excuse it, is bad service and unprofessional, plain and simple.
Hi Nick
As the Office is busy answering phones ( ;)) I thought I would post and say that although we are far from perfect we do try and offer a good, professional service. Fortunately complaints are rare and our customers comment on our good service, but any criticism is taken on board and your personal thoughts are certainly noted.
The phones are answered (obviously as we would not have an ongoing business if they weren't!), just not 100% of the time (like many businesses) if all the operators are already on the phone (ie, answering the phone to somebody else) and if a message is left, the client is rung back.
The above post by Gardiner Admin was not made as an excuse but to provide information to those that are interested in knowing why their call is sometimes not answered the first time. The comment about desks and coffee machines was meant in good humour - I'm sorry you took it seriously as that wasn't the intention.
Obviously we can always improve and we will continue to try to do so.
Well, that's my first post as Mrs A (Alex's other half). How did I do? :)
You did great Mrs A. :)
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Be as nice as you like, you aint getting a discount ;D
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That's quite a following Gardiners have isn't it.
My only dealings with them is twice being told that I couldn't have the pole I wanted for a long time as they'd sold out ???.
That's great for the company but not so good for me, obviously :'(.
I know that they're a small company in comparison to Ionics, etc but I use other smaller companies that always manage to provide what I want; not in window cleaning but in fishing. There's a small elite rod building company called Zziplex; fantastic tournament rods, head and shoulders above those made by the large international firms and always in HUGE demand by the top casters and anglers. I can ALWAYS get through to them on the phone and I can ALWAYS get my hands on one of their rods when I want one ;D.
They're not cheap but they are a small, elite company - much the way Gardiners seems to be viewed on this forum - who make sure their customers feel valued and needed.
As a result of the ridiculous delay with my Gardiners pole I bought from Ionics instead and no doubt will in the future.
Sorry Gardiners :-\
I feel sorry for you MLS, that is a shame. ;D
However, there'll be one more for someone else in the next batch! ;D
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Why do feel sorry for me mate; if they've never got any poles in stock when I need one I wont know what I'm missing will I.
If I was for ever going to Sainsbury for beans and they were always out of stock I'd go to Asda instead, no matter how good Sainsbury beans were.
Poles are no different :)
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Chnging the topic slightly does anyone know if Gardiner do any longer lengths of microbore ... like 150m
Yes they do.
Straight down the office,in the box at the bottom on the left......next to the coffee machine.......go on, help yourself....oh, can you get that phone, while you`re there?
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That's quite a following Gardiners have isn't it.
My only dealings with them is twice being told that I couldn't have the pole I wanted for a long time as they'd sold out ???.
That's great for the company but not so good for me, obviously :'(.
I know that they're a small company in comparison to Ionics, etc but I use other smaller companies that always manage to provide what I want; not in window cleaning but in fishing. There's a small elite rod building company called Zziplex; fantastic tournament rods, head and shoulders above those made by the large international firms and always in HUGE demand by the top casters and anglers. I can ALWAYS get through to them on the phone and I can ALWAYS get my hands on one of their rods when I want one ;D.
They're not cheap but they are a small, elite company - much the way Gardiners seems to be viewed on this forum - who make sure their customers feel valued and needed.
As a result of the ridiculous delay with my Gardiners pole I bought from Ionics instead and no doubt will in the future.
Sorry Gardiners :-\
Yes that's about the only downside I can think of - not being able to match the supply to the demand. It is an important one as well for a business.
Although not having a particular pole in stock is inconvenient, there was something else I noted the other day that was a bit more alarming. It concerns the SL2 modular poles. I noticed that it was out of stock too.
Potentially, this is a different issue and perhaps needs addressing. IMO, when someone buys such a pole, it would be reasonable to expect to be able to buy a replacement section within a very short time span. This is because the money has already been laid out for the pole, part of someone's business has already been geared up to need this pole, yet a breakage of one section would make the entire pole unusable. This is different to a telescopic pole simply being out of stock because it would be possible to purchase elsewhere (perhaps a heavier/lower quality pole :P ) if the need was urgent. It would be a bit irritating to have to lash out money elsewhere for a whole pole because of the unavailability of one section of an SL2 modular.
I suppose that one wav around this would be to buy two SL2s at a time (the second one up to section 6) and therefore have some spare sections.
I don't doubt that Alex is aware of this perceived shortcoming and will take steps to address it. I imagine that the sections between section zero (connector section) and sections 2 or 3 are the most vulnerable ones as they are the thinnest.
So, in case anyone thinks I have rose tinted glasses, I am aware of possible pitfalls too :)
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Yes that's about the only downside I can think of - not being able to match the supply to the demand. It is an important one as well for a business.
Although not having a particular pole in stock is inconvenient, there was something else I noted the other day that was a bit more alarming. It concerns the SL2 modular poles. I noticed that it was out of stock too.
Potentially, this is a different issue and perhaps needs addressing. IMO, when someone buys such a pole, it would be reasonable to expect to be able to buy a replacement section within a very short time span. This is because the money has already been laid out for the pole, part of someone's business has already been geared up to need this pole, yet a breakage of one section would make the entire pole unusable. This is different to a telescopic pole simply being out of stock because it would be possible to purchase elsewhere (perhaps a heavier/lower quality pole :P ) if the need was urgent. It would be a bit irritating to have to lash out money elsewhere for a whole pole because of the unavailability of one section of an SL2 modular.
I suppose that one wav around this would be to buy two SL2s at a time (the second one up to section 6) and therefore have some spare sections.
I don't doubt that Alex is aware of this perceived shortcoming and will take steps to address it. I imagine that the sections between section zero (connector section) and sections 2 or 3 are the most vulnerable ones as they are the thinnest.
So, in case anyone thinks I have rose tinted glasses, I am aware of possible pitfalls too :)
Hi Paul
I also do not have rose-tinted glasses when it comes to our company :) and when constructive genuine criticism is given I always try to take it on board and learn from it.
Your comments are quite correct. Selling out of stock is not a good situation for our clients or for us - particlularly when it comes to spares. We are nearly there when it comes to stock on our telescopic poles, within a few weeks there will be stock again in all sizes and no waiting lists - this will be good for us and even better for our patient clients.
With regard to the Super-Lite this has been very annoying to us. If the factory had delivered batches on time we would have had no shortfall on any of the spares as they had all been ordered in good time and of sufficient quantities. Unfortunately the factory had some production line issues which kept pushing back the production date - as 'Nick' might say this is really irreleavant to the end client though. It does mean however that we are aware of the problem and have taken steps to ensure this does not happen again. We have a full stock of Super-Lite spares arriving from the factory today, so this will have sorted this situation out at last.
I cannot guarantee though that we will never sell out of a particluar size of pole etc ever again. Production runs take about 3 months from ordering to receiving them whereas customer demand can quadruple in just one month, this means there is always the potential for 'selling out'.
It is something we are working on because the more continous our supply stream of all sizes the happier our clients are and also the happier the bank manager is :)
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I don't know Gardiners and I don't know Nick Wareham who said he's not satisfied with their service
I don't think there are many firms who would take a slagging on a public forum and then take the time to reply and apologise and whose wife would come on here to say they'd try harder. Most would tell you sling yer hook mate!
I think Nick Wareham must have a personal grudge for some reason.
I've been waiting a month for a firm to get back to me to put something right that cost £18K!
Poor service?
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Yes that's about the only downside I can think of - not being able to match the supply to the demand. It is an important one as well for a business.
Although not having a particular pole in stock is inconvenient, there was something else I noted the other day that was a bit more alarming. It concerns the SL2 modular poles. I noticed that it was out of stock too.
Potentially, this is a different issue and perhaps needs addressing. IMO, when someone buys such a pole, it would be reasonable to expect to be able to buy a replacement section within a very short time span. This is because the money has already been laid out for the pole, part of someone's business has already been geared up to need this pole, yet a breakage of one section would make the entire pole unusable. This is different to a telescopic pole simply being out of stock because it would be possible to purchase elsewhere (perhaps a heavier/lower quality pole :P ) if the need was urgent. It would be a bit irritating to have to lash out money elsewhere for a whole pole because of the unavailability of one section of an SL2 modular.
I suppose that one wav around this would be to buy two SL2s at a time (the second one up to section 6) and therefore have some spare sections.
I don't doubt that Alex is aware of this perceived shortcoming and will take steps to address it. I imagine that the sections between section zero (connector section) and sections 2 or 3 are the most vulnerable ones as they are the thinnest.
So, in case anyone thinks I have rose tinted glasses, I am aware of possible pitfalls too :)
Hi Paul
I also do not have rose-tinted glasses when it comes to our company :) and when constructive genuine criticism is given I always try to take it on board and learn from it.
Your comments are quite correct. Selling out of stock is not a good situation for our clients or for us - particlularly when it comes to spares. We are nearly there when it comes to stock on our telescopic poles, within a few weeks there will be stock again in all sizes and no waiting lists - this will be good for us and even better for our patient clients.
With regard to the Super-Lite this has been very annoying to us. If the factory had delivered batches on time we would have had no shortfall on any of the spares as they had all been ordered in good time and of sufficient quantities. Unfortunately the factory had some production line issues which kept pushing back the production date - as 'Nick' might say this is really irreleavant to the end client though. It does mean however that we are aware of the problem and have taken steps to ensure this does not happen again. We have a full stock of Super-Lite spares arriving from the factory today, so this will have sorted this situation out at last.
I cannot guarantee though that we will never sell out of a particluar size of pole etc ever again. Production runs take about 3 months from ordering to receiving them whereas customer demand can quadruple in just one month, this means there is always the potential for 'selling out'.
It is something we are working on because the more continous our supply stream of all sizes the happier our clients are and also the happier the bank manager is :)
Alex. With a great answer like that, we will probably start being accused of a fresh "cash for questions" scandal (ref: Prime Minister's Question Time several years ago) .
I'm glad to see that the SL2 spares issue has been addressed - and I'm not particularly surprised by that either. I'm sure it can be difficult getting things when you want them when there are a number of links in the chain - the chain only being as strong as its weakest link (the factory in this case).
A more general question about pole manufacture. I'm assuming that the cross section shape of a pole is always circular because there is a spinning motion involved?? However, if this is not the case, would there be a way of making poles slightly ovular (or even hex- or oct-agonal) in order to prevent the possibility of sections spinning as they wear? I'm surely showing a total lack of knowledge of the process but thought it might be worth putting out there.
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Why do feel sorry for me mate; if they've never got any poles in stock when I need one I wont know what I'm missing will I.
If I was for ever going to Sainsbury for beans and they were always out of stock I'd go to Asda instead, no matter how good Sainsbury beans were.
Poles are no different :)
Ah yes, but Gardiners give a 50% discount on poles when they're out of stock ;D
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Oh good; I'll take two please .............................. I'll expect delivery in six months shall I ::)
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How long is the wait for a pole now ??? Cant get through on pone! :o
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How long is the wait for a pole now ??? Cant get through on pone! :o
For most of the pole sizes the wait is only about 10 days as we actually have stock in for most sizes - we have just suspended on-line sales until the workshop has caught up with the hundreds of pre-orders.
If the phone is not answered first time please leave your name and a contact phone number and a member of staff will get back to you.
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Thanks for that, I will leave message :)
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I think Nick Wareham must have a personal grudge for some reason.
No, I dont have any grudge at all.
I've never ordered anything of gardiners (which is probably just as well because it looks like I'd have grown old by the time it finally was in stock), and I have no opinion about his products one way or the other. They might be wonderful they might be rubbish, I dont know and don't much care.
All I said was, a company not answering their phone is poor service, plain and simple. And sorry, but a great long, and totally uninteresting explanation about why that is, by both him and his missus hasn't changed my mind. That might not bother you, and if so great. But to me it creates an impression of a company that is not really a serious business, and for that reason I'm not suprised to hear all this about the stuff not being stock for months.
I think that if a company can't manage a simple thing like answering their phone, then its a poor show. I would think the same of any business, no matter what they sold.
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I think Nick Wareham must have a personal grudge for some reason.
No, I dont have any grudge at all.
I've never ordered anything of gardiners (which is probably just as well because it looks like I'd have grown old by the time it finally was in stock), and I have no opinion about his products one way or the other. They might be wonderful they might be rubbish, I dont know and don't much care.
All I said was, a company not answering their phone is poor service, plain and simple. And sorry, but a great long, and totally uninteresting explanation about why that is, by both him and his missus hasn't changed my mind. That might not bother you, and if so great. But to me it creates an impression of a company that is not really a serious business, and for that reason I'm not suprised to hear all this about the stuff not being stock for months.
I think that if a company can't manage a simple thing like answering their phone, then its a poor show. I would think the same of any business, no matter what they sold.
Gutted :'(
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well for the record my history with Gardiners is as follows:
Rang first time, no answer - leave message.
Next day phone rings and its gardiners - I'll have 4 slx poles please which arrive following week.
second time I rang - no answer, leave message.
Phone rings ten mins later, gear ordered - job done.
Gear arrives 3 days later.
overall opinion - decent service, great products.
My only real complaint is they are too far away from me to call in and see the products - why don't they do road shows like Ionics.
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Nick, I take it you run a business. So you are saying if your phone rings you guarantee to answer it?
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I am surprised at the response this thread has had, although I guess Gardiners has become a very popular supplier so people feel very strongly about them. Good or bad.
But as they say... all publicity is good publicity so in effect I have made matters worse for myself as this thread has probably just sold ten more poles and made the wait longer ;D
When I never got a response to my call last week I sent an email, it was not responded too as quickly as I had hoped so I called again and left another message this time ensuring I left ALL my contact details.
About 2 hours later I had a call from Gardiners and my request was dealt with.
2 hours after that they called again "to deal with my request" ::)
That I imagine was down to one person dealing with calls the other emails. So not an issue.
My opinion..... A few small hiccups made worse by my not leaving a clear message is nothing to get worked up about.
Sure I wish they could deliver what I want next day every time, but I live in the real world and run a business myself, therefore realise things happen that are sometimes out of my control so I have to make the best of it.
Gardiners are in business to make money (as much as possible I imagine) therefore will be doing everything they can to resolve any issues.
I have been using wfp for many years, and having 3 full time vans on the go means I have been through LOTS of poles. Gardiners are so far the best we have used, for many reasons. So I for one will put up with the wait and in future will be ordering before I need them.
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but of cause when you phone british gas,elec companys you get though staight away,
i dont think so.
ive allways found that once i leave a message then they get back to me within the day.
old saying is,if it worth waiting for wait for it. ;)
ps MRS A free pole please just send direct.oppppssss you already have . ;)
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I've never ordered anything of gardiners (which is probably just as well because it looks like I'd have grown old by the time it finally was in stock), and I have no opinion about his products one way or the other. They might be wonderful they might be rubbish, I dont know and don't much care.
That's where you're going wrong,.. had you tried their products you'd be willing to crawl over broken glass to get more,.. a simple phone issue would be nothing! ;D ;D :P
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All I said was, a company not answering their phone is poor service, plain and simple.
Well, no-ones perfect hey Nick, I mean Ewan.
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I've never ordered anything of gardiners (which is probably just as well because it looks like I'd have grown old by the time it finally was in stock), and I have no opinion about his products one way or the other. They might be wonderful they might be rubbish, I dont know and don't much care.
That's where you're going wrong,.. had you tried their products you'd be willing to crawl over broken glass to get more,.. a simple phone issue would be nothing! ;D ;D :P
It is a little suspect that those who dont have or have never ordered from Gardiners seem to have the greatest issues. Mmmm
As a business owner I carry my own spares for poles, pumps, and hose fittings that will cover most eventualities. Even to the point of having older poles I could use in an emergency.
I think as a business owner you have to take your own responcibility for your own equipment and have in your own stock sufficient spares and knowledge to find a work around for all eventualities.
I sometimes think folk on here dont ever think about having a plan B.
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It is a little suspect that those who dont have or have never ordered from Gardiners seem to have the greatest issues. Mmmm
As a business owner I carry my own spares for poles, pumps, and hose fittings that will cover most eventualities. Even to the point of having older poles I could use in an emergency.
I think as a business owner you have to take your own responcibility for your own equipment and have in your own stock sufficient spares and knowledge to find a work around for all eventualities.
I sometimes think folk on here dont ever think about having a plan B.
Ain't that the truth.
I have a spare of every single item on the van bar the tank and my long pole. Also a toolkit good enough to carry out a decent repair job on most items.
The other week I discovered something I didn't carry two of when the lever (not the whole clamp) on one of my poles broke, so I ordered half a dozen replacements instead of just the one I needed immediately. That way, if there ever is a problem at Gardiners (my supplier of choice) I can survive.
More fool anyone who leaves the running of their business in someone else's hands, even someone as generally responsive as Gardiners.
Vin
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BOTTOM LINE.... Use a gardiners pole and your'll see why were all willing to wait ;)
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When i ordered mine ONLINE no contact, delivered within a couple of days well i did spend over £500 ;D
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This is so unrealistic it is unreal. and of all my years on the forums this has to be the highest form of sheer muppetry I have ever had the unpleasant task of reading.
Have you ever tried to call bt, they specialise in the telecommunications industry and can't get call answering right. How can you honestly attack the customer service of a company based on a few simple missed calls.
There are alternatives out there for anyone wishing to spend there hard earned. However many choose to wait not simply because the product is good but because the back up and customer service is always excellent.
Ionics have also suffered from the same supply and demand issues of the grafter pole recently however there is no comment attacking there customer service.
Where else can you honestly say you get as much info, and continuous support for products out of office hours. And have an issue with a product resolved within minutes on this forum. The truth is the competition simply aren't in the same league as far as customer support.
When you buy a product from gardiners you are not just buying the product you are buying the piece of mind that your product has guaranteed support for issues and good sound advice and will have spares backup for many years to come. A company can in no way be blamed for the simple incompetence of the client to not carry spares or at least a backup. No one is capable of predicting the future if we could we would all be millionaires so how can a company predict the demand for a product increasing in such a short space of time.
I have asked questions of other suppliers openly on the forum before and gave them the chance to respond however I am still waiting months on. With alex you simply get honest professional feedback and a quick response. He simply takes a genuine interest where others fail to do so and has an enthusiasm to make our industry a better one with ongoing innovation and design and supply of very sound reasonably priced products.
You are never going to please everyone as this world is far from perfect but I'm sure as a company they will continue to thrive and long may it last for the benefit of us all the truth is they prob don't need your custom anyway but as professional as they are they would never look at it in that way.
Maybe alex is a casualty of the sheer volume of backup he provides on here and other forums and I am surprised he even bothers at times there are simply other nicer more appreciative forums out there sadly. I wouldn't blame him for simply disappearing to the background like all the others.
Where else do you get a care user guide for a pole you purchase.
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This is so unrealistic it is unreal. and of all my years on the forums this has to be the highest form of sheer muppetry I have ever had the unpleasant task of reading.
Have you ever tried to call bt, they specialise in the telecommunications industry and can't get call answering right. How can you honestly attack the customer service of a company based on a few simple missed calls.
There are alternatives out there for anyone wishing to spend there hard earned. However many choose to wait not simply because the product is good but because the back up and customer service is always excellent.
Ionics have also suffered from the same supply and demand issues of the grafter pole recently however there is no comment attacking there customer service.
Where else can you honestly say you get as much info, and continuous support for products out of office hours. And have an issue with a product resolved within minutes on this forum. The truth is the competition simply aren't in the same league as far as customer support.
When you buy a product from gardiners you are not just buying the product you are buying the piece of mind that your product has guaranteed support for issues and good sound advice and will have spares backup for many years to come. A company can in no way be blamed for the simple incompetence of the client to not carry spares or at least a backup. No one is capable of predicting the future if we could we would all be millionaires so how can a company predict the demand for a product increasing in such a short space of time.
I have asked questions of other suppliers openly on the forum before and gave them the chance to respond however I am still waiting months on. With alex you simply get honest professional feedback and a quick response. He simply takes a genuine interest where others fail to do so and has an enthusiasm to make our industry a better one with ongoing innovation and design and supply of very sound reasonably priced products.
You are never going to please everyone as this world is far from perfect but I'm sure as a company they will continue to thrive and long may it last for the benefit of us all the truth is they prob don't need your custom anyway but as professional as they are they would never look at it in that way.
Maybe alex is a casualty of the sheer volume of backup he provides on here and other forums and I am surprised he even bothers at times there are simply other nicer more appreciative forums out there sadly. I wouldn't blame him for simply disappearing to the background like all the others.
Where else do you get a care user guide for a pole you purchase.
Yeah, what he said. :-*
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This is so unrealistic it is unreal. and of all my years on the forums this has to be the highest form of sheer muppetry I have ever had the unpleasant task of reading.
Have you ever tried to call bt, they specialise in the telecommunications industry and can't get call answering right. How can you honestly attack the customer service of a company based on a few simple missed calls.
There are alternatives out there for anyone wishing to spend there hard earned. However many choose to wait not simply because the product is good but because the back up and customer service is always excellent.
Ionics have also suffered from the same supply and demand issues of the grafter pole recently however there is no comment attacking there customer service. Where else can you honestly say you get as much info, and continuous support for products out of office hours. And have an issue with a product resolved within minutes on this forum. The truth is the competition simply aren't in the same league as far as customer support.
When you buy a product from gardiners you are not just buying the product you are buying the piece of mind that your product has guaranteed support for issues and good sound advice and will have spares backup for many years to come. A company can in no way be blamed for the simple incompetence of the client to not carry spares or at least a backup. No one is capable of predicting the future if we could we would all be millionaires so how can a company predict the demand for a product increasing in such a short space of time.
I have asked questions of other suppliers openly on the forum before and gave them the chance to respond however I am still waiting months on. With alex you simply get honest professional feedback and a quick response. He simply takes a genuine interest where others fail to do so and has an enthusiasm to make our industry a better one with ongoing innovation and design and supply of very sound reasonably priced products.
You are never going to please everyone as this world is far from perfect but I'm sure as a company they will continue to thrive and long may it last for the benefit of us all the truth is they prob don't need your custom anyway but as professional as they are they would never look at it in that way.
Maybe alex is a casualty of the sheer volume of backup he provides on here and other forums and I am surprised he even bothers at times there are simply other nicer more appreciative forums out there sadly. I wouldn't blame him for simply disappearing to the background like all the others.
Where else do you get a care user guide for a pole you purchase.
thats because anybody who wants the lightest, most rigid and cheapest poles (like for like) buys Gardiner poles
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Had a look at the weight/price comparisons of the 19ft glass fibre Ninja poles yet ?
Mind you it aint my topic so I will butt out.