Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: sunshine windows on June 09, 2011, 09:15:32 pm
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Just in my head and thought i'd share.
Called a customer Monday afternoon, having just billed her, without realising that she should have been billed for an outstanding payment from the last clean also (Left a message on answer machine).
She calls me back and very politely assures me that she had paid for the previous clean.
Now i know i'm nearly perfect ;D, but am still liable to make the odd mistake when it comes to keeping the records so i said not to worry about the previous payment.
She called me back about 5 minutes later to tell me that she had just found the last envelope in amongst her cheque book and couldn't have been more apologetic. Double payment on its way.
I thought fair play to her cause she could of easily got away with a £20 payment.
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Charge double next time.
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been there, custy spoke to me at door and said i'l leave you to it
I said did you want to pay now?
I already just did.
Cleaned windows saying to myself i know he never paid, checked my wallet and pockets added up work i'd done.
In the end i left him a note with bill threw letter box, he still protested he'd paid, then he come out sheepish, 1 min later and found money on the sideboard ;D
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One of my customers, a great old guy {torpedoed 3 times in WW2} was in and out of his garage when I was cleaning his windows time before last. Came to pay me when he had finished and couldn't find his wallet. After a good search and retracing his steps, he found it in the garage, in the freezer!