Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Steve Gunn on June 07, 2011, 04:19:03 pm

Title: How to deal with customers Joe Bristor style
Post by: Steve Gunn on June 07, 2011, 04:19:03 pm
 I fired off an email about wanting to know how this 4 to the door would work with my chemspec machine and the vt14 wand his relpy


"Right-e-o mate.
Let me blow an hour writing up a proforma only to get a response (if I’m lucky)...
hey  thanks mate, I’ll get back to you.

Nope,
Let’s turn this around.
You’re Steve Gunn with at least 4 years of knowing who I am and what I have to offer you.
Or are you brain dead from all those years of butyl?

How about YOU spend the hour.
YOU spend all the time you need to on my site, www.realcleaners.com
THEN, YOU write up the Proforma.
Then YOU Paypal me $100 to edit it.
OK?

Boy that felt good.
Now get to work, boy."

Needless to say he can stick it up his ar$e
Title: Re: How to deal with customers Joe Bristor style
Post by: Steve Chapman on June 07, 2011, 04:35:03 pm
You gotta laugh at his style, he must have enough money that he doesnt really give a stuff what you want,

Either that or he's really had enough of carpet cleaning  ;D


Steve
Title: Re: How to deal with customers Joe Bristor style
Post by: Helen on June 07, 2011, 04:46:31 pm
Sorry, have I missed something here?
Title: Re: How to deal with customers Joe Bristor style
Post by: clinton on June 07, 2011, 04:49:23 pm
Had to be american steve ;D
Title: Re: How to deal with customers Joe Bristor style
Post by: John Kelly on June 07, 2011, 04:57:58 pm
Obviously knows your're a Makem ;D
Title: Re: How to deal with customers Joe Bristor style
Post by: Steve Gunn on June 07, 2011, 05:03:06 pm
Obviously knows your're a Makem ;D

Mackem you thick geordie ;)
Title: Re: How to deal with customers Joe Bristor style
Post by: John Kelly on June 07, 2011, 05:15:32 pm
Didn't know it was in the dictionary. Anyway nice way to treat a customer isn't it. What gets me is that people have this idea that customer service in the states is so superior when in fact most of the time it is crap.
Title: Re: How to deal with customers Joe Bristor style
Post by: Steve Gunn on June 07, 2011, 05:20:18 pm
The bloke is a total arse all I'm asking is exactly what I need and a price but he reckons it will take him an hour to write a reply but he'll fire emails back and forth calling me lazy

"let me know exactly what I need ...” “...could you give total cost of everything needed including delivery costs.”

It would take me an hour for which I would do if there were an order to come of it, and if it wasn’t explained pretty well on my site.
Your Qs are of a general nature which tells me you are lazy and expect me to work for you, probably for free.
To that I say bug off mate.
.
Tooooooo many times you in the UK and AUS say “OK I’ll get back to you” then never do, or if you do it’s months later and you want me to go thru it all over again.
Screw you all.

I am very grateful for being able to service so many cleaners but I deserve and demand a little respect.
To you and all those like you, I made the website. www.realcleaners.com
Use it.

There’s nothing you’ve asked that isn’t answered on the site. Or you might consider the Categories & Contributors.
There you will find dozens of real cleaners who have done what you want to do.
Use this resource first, then ask away. But don’t make me spend an hour writing you directly when the answers are right there if you weren’t lazy.

If you can find anybody who offers all that I do in the way of really useful products for less, then please let me know Steve.
Until then, show some respect. Get off you’re lazy bum and do a little thinking for yourself.

Joe, over and out."

I KNOW WHAT HE DESERVES AND IT'S NOT RESPECT >:(
Title: Re: How to deal with customers Joe Bristor style
Post by: derek west on June 07, 2011, 05:27:44 pm
thats quality that is. ;D ;D ;D
Title: Re: How to deal with customers Joe Bristor style
Post by: Helen on June 07, 2011, 05:55:00 pm
Aaah now I understand.....
Don't we all feel like that somedays, but somehow we overcome it and do it properly ;D ;D ;D
Title: Re: How to deal with customers Joe Bristor style
Post by: garry22 on June 07, 2011, 06:00:10 pm
Maybe Cheryl Cole has upset him?

Seriously, that attitude stinks.

He's probably been on one of those courses that teaches that you should be un contactable for "ordinary" queries?
Title: Re: How to deal with customers Joe Bristor style
Post by: clinton on June 07, 2011, 06:30:29 pm
It was john kelly who told me what a makem was a few years ago ;D
Title: Re: How to deal with customers Joe Bristor style
Post by: davep on June 07, 2011, 06:32:43 pm
Enlighten us clinton  ???
Title: Re: How to deal with customers Joe Bristor style
Post by: Shaun_Ashmore on June 07, 2011, 06:35:52 pm
I got a call from Lynne at Restormate asking if I had got the remainder of my order as it came in 2 shipments then to add insult to injury she sold me a Sapphire hand tool!

Bloody Arkwright Gordies, hope the till gets her fingers ;D

Thanks Shaun
Title: Re: How to deal with customers Joe Bristor style
Post by: craig partridge on June 07, 2011, 06:56:02 pm
Steve I think you should book a flight over there walk into his shop and chin-him! then say "boy that felt good" and walk straight out for your return flight! Lol  ;D ;D ;D
Title: Re: How to deal with customers Joe Bristor style
Post by: Steve Gunn on June 07, 2011, 07:12:37 pm
Dave

http://en.wikipedia.org/wiki/Mackem

Craig

It did cross my mind but too busy at the moment ;D
Title: Re: How to deal with customers Joe Bristor style
Post by: Steve Gunn on June 07, 2011, 07:26:06 pm
a simple price ?
Is that the truth?
I don’t think so.
I say you are lying, trying to oversimplify your original request.
Where does your original request ask for a simple price?
You were lying when you said that weren’t you.
Is that how you get through life Steve Gunn, by being lazy liar?

Now here’s your simple price, $6.

Good luck figuring out how this simple price is going to answer your original Qs.

Good luck at the grocery walking up to the minimum wage employee,
“I want enough food to make 13 different 3 course dinners and a detailed plan for next weekend’s campout with my 6 member family.
Please provide me with all the recipes and give it all me with a simple price.  Then I might buy it. But then again I might just say OK, let me think about it. Then again I may not even say thank you. Because that’s just how I am, an lazy, inconsiderate boy. And don’t give me a hard time because I will smack you.”
Now that’s the Steve Gunn I know, huh Steve?
How many store clerks would give you one minute of their time Steve?
None. Because their time, even though it’s minimum wage time is still more valuable than yours.

The only reason I’ve wasted so much time on you Steve is not for you at all Steve. I knew from reading your vague general Question that there would never be an answer that would satisfy you.
So you are my example to other lazy liars like you Steve. 
I spent tis tome to show others who attempt to get anywhere in life by being lazy will never get you anywhere.
You got nowhere did you Steve Gunn?
Neither will anyone who is lazy with me.
And if you lie to me, you will become my next poster child.
Do your homework people.

There’s a terrific resource at your fingertips. Real Cleaners who are not lazy. Guys who have thought it through and who did make decisions.
Title: Re: How to deal with customers Joe Bristor style
Post by: davep on June 07, 2011, 07:34:16 pm
He spent more time writing that then answering your enquiry!

Waye aye man  :P
Title: Re: How to deal with customers Joe Bristor style
Post by: derek west on June 07, 2011, 07:46:12 pm
is it just me thats really starting to like this guy ;D ;D ;D

keep em coming steve.

lovin it. ;D ;D
Title: Re: How to deal with customers Joe Bristor style
Post by: richy27 on June 07, 2011, 07:50:12 pm
teve what did you do  ask to sleep with his missis or something lol
Title: Re: How to deal with customers Joe Bristor style
Post by: Colin Day on June 07, 2011, 07:51:49 pm
Be thankful he lives over the other side of the pond, he sounds like he's having a breakdown, I bet he'd pop a cap in your ass if he could ;D
Title: Re: How to deal with customers Joe Bristor style
Post by: Mike Halliday on June 07, 2011, 07:55:32 pm
is it just me thats really starting to like this guy ;D ;D ;D

keep em coming steve.

lovin it. ;D ;D

I love him :D

 I might send him an email asking how to make a chocolate souffles
Title: Re: How to deal with customers Joe Bristor style
Post by: Steve Gunn on June 07, 2011, 07:57:35 pm
Got bored with him ::)
Title: Re: How to deal with customers Joe Bristor style
Post by: derek west on June 07, 2011, 08:16:06 pm
gutted. :'(


best thread since TACCA. ;D
Title: Re: How to deal with customers Joe Bristor style
Post by: craig partridge on June 07, 2011, 08:29:15 pm
Ive bought wands from Joe he's been fine to deal with, maybe he's pi**ed.

Steve did he post this on TMers? or is this direct email?

He probally get loads of emails now asking silly questions as a wind up.
Title: Re: How to deal with customers Joe Bristor style
Post by: Steve Gunn on June 07, 2011, 08:36:36 pm
Pi**ed before lunch :o

I posted it on tmers hope the stupid get does get loads of emails people like him don't deserve to be in business.It was a simple enough request what would I need for my chemspec 494 to run the 4 2 the door and vt14 wand plus price including delivery.If I knew what I wanted I would have ordered it was on his site this morning but it would not give me delivery costs for the wand hence the email to him.
Title: Re: How to deal with customers Joe Bristor style
Post by: craig partridge on June 07, 2011, 08:42:17 pm
i bought two stair wands from him, i asked how much with post, he replied, i bought.

he sent the wrong ones though, so i told him and i bought 2 more the correct ones, thats why i just sold a brand new stair wands, got what i paid for them easy enough.

Steve how about using 3 inch hose HM stock it now, im sure you know that already.
Title: Re: How to deal with customers Joe Bristor style
Post by: Steve Gunn on June 07, 2011, 08:52:58 pm
No I didn't know
Title: Re: How to deal with customers Joe Bristor style
Post by: craig partridge on June 07, 2011, 09:03:01 pm
oh ok, id go for 3 inch hose Steve, easier to run one 3 inch than 2 2inchs 8)

think its £150 for a 50 foot length
Title: Re: How to deal with customers Joe Bristor style
Post by: craig partridge on June 07, 2011, 09:05:43 pm
no hang on i got that wrong i think its 2,1/2 inch hose they do?

hmm cant remember now..
Title: Re: How to deal with customers Joe Bristor style
Post by: Shaun_Ashmore on June 07, 2011, 09:27:58 pm
Steve I have 3 x lots of 2.5" hose with a connector and cuffs if you are interested? I run 50 or 100ft so I can't be bothered with max air flow.

It's in vgc.

Shaun

PS if you have any equip to swap I can do that also.
Title: Re: How to deal with customers Joe Bristor style
Post by: Steve Gunn on June 07, 2011, 09:47:22 pm
Shaun  I'll ring you tomorrow
Title: Re: How to deal with customers Joe Bristor style
Post by: Shaun_Ashmore on June 07, 2011, 09:50:40 pm
OK 9.30 would be best as I will be out of signal from 10am

Shaun
Title: Re: How to deal with customers Joe Bristor style
Post by: garyj on June 08, 2011, 12:06:17 am
I think he's hilarious  ;D
Title: Re: How to deal with customers Joe Bristor style
Post by: Ian Gourlay on June 08, 2011, 09:05:14 am
 Craig

Those Stair Tools look a good buy compared with UK,

How much was Shipping and import tax etc
Title: Re: How to deal with customers Joe Bristor style
Post by: craig partridge on June 08, 2011, 09:42:33 am
Ian,

I bought number 3 in the link, it's the best stair wand I've had so far, goes around the noses further than most. It was roughly £110 including post and duty.

http://www.realcleaners.com/hand_stair_tools.html
Title: Re: How to deal with customers Joe Bristor style
Post by: stuart_clark on June 08, 2011, 01:55:24 pm
I thought you had a prowler steve ?
Title: Re: How to deal with customers Joe Bristor style
Post by: Steve Gunn on June 08, 2011, 02:24:52 pm
No changed it for bigger machine
Title: Re: How to deal with customers Joe Bristor style
Post by: fitz2kleen on June 09, 2011, 01:52:26 pm
Somebody is over tired lol  ;D