Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: LWC on June 01, 2011, 07:16:27 pm

Title: Moody Customers
Post by: LWC on June 01, 2011, 07:16:27 pm
Why dont they just tell you they dont want them doing!

Ive got a place where i do about 4 in one stop but one house they are so moody when i go, i should just leave them but its one of those places where theyre close so i do it anyway, they seem to hand the money over so be grudgingly!

They hid from me today at the pub which is by their house, i went over said hello done your windows to the women, "go in there hes got the money" oh ok, i walk in to an empty pub with someone sat at bar. "looking for ***** are ya" yeh, "oh he was here now hes gone" me standing there like a pleb, id just wathced him walk in, he was hiding behind bar!  >:( he wondered out and paid but looked well miffed.

I really wouldnt care less if he cancelled...just get on and do it tho! I might ask next time, most of my customers, no pretty much all of them are well sound just the odd few...and they asked me to do them cause THEY were desperate.
Title: Re: Moody Customers
Post by: cozy on June 01, 2011, 07:18:36 pm
3 strikes system might be the way forward here mate.
Title: Re: Moody Customers
Post by: LWC on June 01, 2011, 07:31:00 pm
3 strikes system might be the way forward here mate.

Aye, its an awkward one, the house is in a village where i would see them. Awkward to explain.
Title: Re: Moody Customers
Post by: cc on June 01, 2011, 07:33:10 pm
i have got one rule....if the customer/job gets on my t1ts then i drop them.The job is a pain as it is let alone having jobs that you hate going to.
Title: Re: Moody Customers
Post by: SherwoodCleaningSe on June 01, 2011, 07:43:23 pm
I would tend to think that it's not worth the hassle, why bother with customers that just give you the run around and stress.  I would lay it on the line though and give them the option, otherwise in 3 months time when their windows are minging and they see you doing the neighbours it's just going to be awkward.

Simon.
Title: Re: Moody Customers
Post by: paul saunders on June 01, 2011, 07:47:36 pm
Get yerself an AK47 and tell them to sort themselves out or you're going to spray bullets instead of water. ;D ;D
Title: Re: Moody Customers
Post by: bobby p on June 01, 2011, 08:05:48 pm
hiding behind the bar must surely count as 2 strikes ? the slow handover of money with a sour face is 1 strike of anybodys money. 

 ive been lucky enough to  strike GOLD lately with a big run of new genuine grateful folk, im even happy to clean their egged windows which is saying something isnt it

previously,i had  been letting old-time souries go to 4 strikes, more sometimes, for old-times-sake, but the new Goldstars mean i will drop the oldbunch a.s.a.p
Title: Re: Moody Customers
Post by: LWC on June 01, 2011, 08:09:38 pm
Yeh, ive got like 300 customers, i dont need their custom just wish they would say. Ill probs drop them next time, i dont think ive asked someone if they want to drop me  ;D

Ive told people to find someone else if they start tho  ;)
Title: Re: Moody Customers
Post by: Paul Coleman on June 01, 2011, 08:22:08 pm
Why dont they just tell you they dont want them doing!

Ive got a place where i do about 4 in one stop but one house they are so moody when i go, i should just leave them but its one of those places where theyre close so i do it anyway, they seem to hand the money over so be grudgingly!

They hid from me today at the pub which is by their house, i went over said hello done your windows to the women, "go in there hes got the money" oh ok, i walk in to an empty pub with someone sat at bar. "looking for ***** are ya" yeh, "oh he was here now hes gone" me standing there like a pleb, id just wathced him walk in, he was hiding behind bar!  >:( he wondered out and paid but looked well miffed.

I really wouldnt care less if he cancelled...just get on and do it tho! I might ask next time, most of my customers, no pretty much all of them are well sound just the odd few...and they asked me to do them cause THEY were desperate.

I think I would just ask them if they really wanted to xcontinue and ghope they said no
Title: Re: Moody Customers
Post by: Ian101 on June 01, 2011, 08:23:25 pm
Not worth sticking with PIA customers cos whilst ur doing them u be missing the goldstars. Drop PIA cos always better out there even if u have to a little canvassing. Little tricky when small community but I would just give em the chance to drop u by just making sure they still want u to clean them
Title: Re: Moody Customers
Post by: the bfg on June 01, 2011, 08:33:17 pm
3 strikes system might be the way forward here mate.

















yep and if he dont get up after the 3rd strike then put the boot in  :D
Title: Re: Moody Customers
Post by: Gav Camm lammy 283 on June 01, 2011, 08:38:06 pm
Why dont they just tell you they dont want them doing!

Ive got a place where i do about 4 in one stop but one house they are so moody when i go, i should just leave them but its one of those places where theyre close so i do it anyway, they seem to hand the money over so be grudgingly!

They hid from me today at the pub which is by their house, i went over said hello done your windows to the women, "go in there hes got the money" oh ok, i walk in to an empty pub with someone sat at bar. "looking for ***** are ya" yeh, "oh he was here now hes gone" me standing there like a pleb, id just wathced him walk in, he was hiding behind bar!  >:( he wondered out and paid but looked well miffed.

I really wouldnt care less if he cancelled...just get on and do it tho! I might ask next time, most of my customers, no pretty much all of them are well sound just the odd few...and they asked me to do them cause THEY were desperate.

this oswestry m8 ?????????
i dont want em
ida snapped his jaw  ;D ;D ;D
Title: Re: Moody Customers
Post by: Gav Camm lammy 283 on June 01, 2011, 08:41:03 pm
going be snapping a few over buckley
ways this wk end too ;D ;D ;D
n no one fr ere best be doing em  ;D ;D ;D
Title: Re: Moody Customers
Post by: LWC on June 01, 2011, 08:42:58 pm
Nah mate this is far away in the hills, i dont live in oswestry dude. Who would?  ;D
Title: Re: Moody Customers
Post by: Gav Camm lammy 283 on June 01, 2011, 08:48:09 pm
thought u did m8 doh  ??? ???
where r u then matt
Title: Re: Moody Customers
Post by: LWC on June 01, 2011, 08:51:15 pm
Im about 10 miles away up in the hills
Title: Re: Moody Customers
Post by: Gav Camm lammy 283 on June 01, 2011, 09:39:06 pm
settatlynn
Title: Re: Moody Customers
Post by: Pope vader on June 01, 2011, 09:41:36 pm
just stop doing it, and when they ask why say   didnt you cancel, am sure you did