Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Dougaldum on May 27, 2011, 07:10:28 pm

Title: Customer moaning about windowsills
Post by: Dougaldum on May 27, 2011, 07:10:28 pm
Customer asked me could I clean the windowsills a bit better upstairs but the thing is I can't get the brush or see if I am doing a good job of the windowsills
need help with tips to do the windowsills properly upstairs ???
Title: Re: Customer moaning about windowsills
Post by: Slash on May 27, 2011, 07:12:13 pm
Angle your brush so the bristles are flat with the sill or get your ladder out!
Title: Re: Customer moaning about windowsills
Post by: Aqua-dapter on May 27, 2011, 07:16:46 pm
I think this is where a Flip Fast comes in handy.

Paul
Title: Re: Customer moaning about windowsills
Post by: Dougaldum on May 27, 2011, 07:20:25 pm
What the heck is a flip fast ???
Title: Re: Customer moaning about windowsills
Post by: Mike #1 on May 27, 2011, 07:21:39 pm
you really need to give them a good going over mate , practice on your own downstairs sills and try and get that same angle you will be getting on upstairs sills then you can see how the bristles are lying and performing on the sills

I give sills a going over and rinse after scrubbing glass , then after i have rinsed glass i give them another quick scrub find this is the best method as i have had the odd complaint in the past , hope this helps  Mike
Title: Re: Customer moaning about windowsills
Post by: Aqua-dapter on May 27, 2011, 07:23:57 pm
What the heck is a flip fast ???
http://www.google.co.uk/m/search?client=safari&hl=en&oe=UTF-8&aq=f&oq=&aqi=g6-k0d0t0&fkt=1160&fsdt=1609&cqt=&rst=&htf=&his=&maction=&q=%22flipfast%22&flip=0
Title: Re: Customer moaning about windowsills
Post by: Dougaldum on May 27, 2011, 07:26:56 pm
i think the problem I've got is that I'm only 5 foot two and i  :-[just can't get the reach I think the taller you are the easier it is to clean the windowsills
Title: Re: Customer moaning about windowsills
Post by: mci services on May 27, 2011, 07:29:19 pm
next complaint say sure and pull out a microfibre and walk towards the door, and when they say what you doing? say going upstairs to wipe your sills it will only take a minute ;) at this point they say oh don't bother I can do that myself, I just thought your fancy brush could do it :o
Title: Re: Customer moaning about windowsills
Post by: LWC on May 27, 2011, 07:37:20 pm
I had it the other day too andy, guy was in a right huff about it. Just told him i do try but its awkward to see up there, he said he appreciated  that.

Im not being funny, why they make the fuss of the upstaires ones i dont know, i always do the frames mint and downstairs sills are superb.
Title: Re: Customer moaning about windowsills
Post by: Dougaldum on May 27, 2011, 07:43:49 pm
I had it the other day too andy, guy was in a right huff about it. Just told him i do try but its awkward to see up there, he said he appreciated  that.

Im not being funny, why they make the fuss of the upstaires ones i dont know, i always do the frames mint and downstairs sills are superb.
[/q

hi matt your dad told me you wasn't well  the other night hope you better and see you soon












Title: Re: Customer moaning about windowsills
Post by: LWC on May 27, 2011, 07:45:04 pm
All better now thanks mate  ;D 3 days off grrr!
Title: Re: Customer moaning about windowsills
Post by: david68 on May 27, 2011, 08:17:53 pm
I have a applicator attached to me old xtel pole, First thing i do is get this out and then soak it with water a squeegee off chemical.
Reach the top sills give it a good wiping over, Then back with the water fed pole and clean windows. The water from pole seems to rinse sill and chemicals of while i am cleaning frame and windows.
Final sill brush wipe the sill upstairs. Then hope

They seem to like the extra effort

dave
Title: Re: Customer moaning about windowsills
Post by: SunShineCleaning on May 27, 2011, 09:04:50 pm
Ionics do a new brush with bristles at the bottom to do the sills.
Title: Re: Customer moaning about windowsills
Post by: Perfect Windows on May 27, 2011, 09:38:12 pm
Simple solution.  Politely point out that you can't see the tops of the upstairs sills.  Can they take alook while you're there to check that you've got the lot?  Be courteous; they have every right to expect you to do the job properly.  Just let them know that you'll need their help.

Alternatively, angle the brush down and scrub them for five times longer than you think you need to.  You only need to do it properly once, then a wipe will do it.

Vin
Title: Re: Customer moaning about windowsills
Post by: NJWindowCleaning on May 27, 2011, 10:37:38 pm
Could always use a sill brush to help ya along.

At least your windows are clean they can look out as far as the sill  ;D ;D ;D
Title: Re: Customer moaning about windowsills
Post by: cc on May 28, 2011, 07:56:15 am
Get your ladders out the first time you clean a customer and make sure you clean the sills properly....yeh yeh we know the next bit ...."why would i do that when i am wfp".....well the reason we do it is so that we can guarantee the customer gets a proper job done......
wfp is a tool to use and so are ladders...so all you nancy boys out there who get complaints every now and again (you wait and see how many will deny that one) should expect it if you dont/cant use all the tools of the trade. :)
Title: Re: Customer moaning about windowsills
Post by: David Kent @ KentKleen on May 28, 2011, 05:32:25 pm
HERE HERE CC!!!!!
Title: Re: Customer moaning about windowsills
Post by: A & J Owen Window Cleaning on May 28, 2011, 07:04:08 pm
get the wagtail on a pole to it that will work mate.and jet the crap off with trhe wfp