Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: TomCrowther on May 11, 2011, 02:59:04 pm

Title: customer claims they paid?
Post by: TomCrowther on May 11, 2011, 02:59:04 pm: Having a strange week. The latest thing is one customer I have been chasing for ages said they paid by cheque in December {small commercial gutter clean}.
I know they haven't paid, just went through my paying in book to make sure and it's not there. Getting a bit tired of people taking the P. What would you do?
Title: Re: customer claims they paid?
Post by: Pope vader on May 11, 2011, 03:39:20 pm: if they paid by chq they will have proof if it being cashed, ask for prove in case of theft or fraud in your business
Title: Re: customer claims they paid?
Post by: Davie T on May 11, 2011, 03:46:39 pm: It's their problem.
Ask them to send another cheque and endorse that one as their 2nd one.
It's the same old tale they try time and time again !!!!
Title: Re: customer claims they paid?
Post by: cozy on May 11, 2011, 03:50:28 pm: Quote from: jacob on May 11, 2011, 03:39:20 pm
if they paid by chq they will have proof if it being cashed, ask for prove in case of theft or fraud in your business

Spot on, copy of their banks statement that proves it was cashed. Have fun ;D Wait for custiy's red face. 8)
Title: Re: customer claims they paid?
Post by: RO-Sheen on May 11, 2011, 04:05:14 pm: It could be an innocent mistake.

They might have sent it but it got lost in the post but Jacobs suggestion of them checking their bank statement will confirm if it has been cashed.
For this reason I always keep a record of the names of every cheque I cash every weekend.
Title: Re: customer claims they paid?
Post by: supernova77 on May 11, 2011, 04:56:20 pm: Ask them for the cheque number and a copy of the cheque stump?

Andy
Title: Re: customer claims they paid?
Post by: paul saunders on May 11, 2011, 05:33:02 pm: Kill them. ;D
Title: Re: customer claims they paid?
Post by: CLEANCARE WC on May 11, 2011, 05:37:25 pm: you need to relax sswc, time to get that banjo out again ;D
Title: Re: customer claims they paid?
Post by: Steven Shoreditch on May 11, 2011, 05:41:35 pm: Quote from: paul saunders on May 11, 2011, 05:33:02 pm
Kill them. ;D
;D
Title: Re: customer claims they paid?
Post by: Dave Anderson on May 11, 2011, 05:42:06 pm: A fork in the eye will help this situation.
Title: Re: customer claims they paid?
Post by: Paul Coleman on May 11, 2011, 06:00:06 pm: I have a photocopy of every cheque that I've banked in the last five years. I would ask them what date their statement showed the cheque leaving their account. Once they gave me the date, I would hit them with my photocopies.
It may well be a genuine admin error. However, it's funny how no-one ever makes a mistake by making an extra payment (actually it did happen once but I credited it to the next clean).
Title: Re: customer claims they paid?
Post by: rosskesava on May 11, 2011, 06:41:07 pm: I've had a few of those types of customers. It's odd how they say they've already paid only after repeated request for the money.

The last time I had that situation (for a £60 job) I told the customer what I thought of them and walked away. It's not worth the hassle for smaller amounts of money but telling this wally what I thought of him, that was very therapeutic and was almost worth the 60 quid loss.
Title: Re: customer claims they paid?
Post by: A & J Owen Window Cleaning on May 11, 2011, 07:04:47 pm: pinch there dog and hold it to randsom. 1million and ya get ya dog back. ;D
Title: Re: customer claims they paid?
Post by: sandy on May 11, 2011, 07:40:04 pm: order loads of stuff then say u paid
Title: Re: customer claims they paid?
Post by: bobplum on May 11, 2011, 08:48:18 pm: get some concrete delivered to the drive ;D
Title: Re: customer claims they paid?
Post by: steve rix on May 11, 2011, 08:53:58 pm: Try money claim online. Its the same as a ccj done online. Dead simple to use and it works!!