Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: C A Payne on April 19, 2011, 06:22:20 pm
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Hi fellas, just want to get your thoughts about the suppliers that you use, are you happy with the service you get? or does your supplier go the extra mile for you? ;D ;D i've used several suppliers over the years & have been generally pleased with their service, only one has provided me with a really pants service! :( Charlie.......
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restormate. lyn's a diamond, not sure about that john bloke though ;D
only joking john, ;)
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Restormate.
Back up for the Prowler is first class as is carpet cleaning advice
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Agreed, Restormate are brilliant, so are Hydramaster
Simon
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Agreed, Restormate are brilliant, so are Hydramaster
Simon
ditto plus cleansmart
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I ordered some things fro Solutions just before 3.00 pm on Friday. They arrived Monday at 9.30 am.
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A bit annoying as i can only select one supplier!! :(
Both Restormate and Cleansmart offer fantastic, friendly service!!
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I ordered some things fro Solutions just before 3.00 pm on Friday. They arrived Monday at 9.30 am.
but that's a good courier not a good supplier, all the companies mentioned do next day delivery.
BUT!!!!
I ordered some chemicals from Chemspec on a Tuesday at 4.30pm then they arrived 10am on the Monday THE DAY BEFORE!!! that's what i call service :D
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i have done business with cleansmart, restormate , solutions , and dry fusion all gave prompt service and deliveries were on time what more can you ask ?. also when requested advice was given over the phone by those that i asked.
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If I don’t get a phone call back I go elsewhere and it may take a month or two before I phone them again ;)
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I order something and it even delivered to my van by Nick himself in 2 minutes flat and includes a cup of tea.... 'Solution's' the one for me. :D
I have no problems with any of my past suppliers which include Extracta, Alltec, Restoremate and not forgetting of course, HydraMaster.
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Use Restoremate and Solutions and cannot fault, both very good!
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Cleaning Systems UK!
Training, chemicals, equipment, parts, servicing and above all - support and advice. Brilliant!
Linds
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Of all the suppliers I've used, I rate Solutions and Restormate on a level 1st place in terms of service. "Big enough to cope, small enough to care" is a well used motto but totally true. Solutions have carved a niche by bringing out their own exclusive range of products, some of which are fantastic, the rest are simply very good.
Hydramaster I've only really used for bits and bobs, as I don't have one of their truckmounts.. I'd say they get the job done well but recently took about 5 weeks to repair my RX-20 and get it back to me! But disregarding that, the service on the whole I've found good.
Woodbridge stock a vast array of bits n bobs, pump parts and components etc but delivery can take ages and the service sometimes hit & miss
Alltec installed my TM and it really is a game of two halves with them. In an emergency they've got me back up and running very quickly but for other more routine stuff they have been abysmal. Just a couple of examples: My TM's chemical jug was missing when I got the machine, and 18 months later I've given up asking for it to be supplied. I snapped the crank handle off my solution hose reel about a year ago and asked for a replacement... nothing happened. Stuff like that isn't major but when little things keep annoying you like that it leaves a sour taste in your mouth.
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Used many suppliers they are all great until you have a problem then its how they deal with it that sorts the men out from the boys,the classic we will send it back to the manufacturers doesn't work for me I didn't buy it direct from the manufacturer I bought it from you.
This is what sorts the great suppliers out how they deal with problems and how quickly they react,all suppliers can get deliveries there next day but we are paying delivery charges in most cases if order is low value so is that really a sign of a good supplier I don't think so. Carrying a vast array of items in stock is a must we don't want to be waiting for weeks on end for something we want tomorrow.
At the end of the day everybody wants different things from a supplier whether it be stock levels,advice, cheapest price,eco friendly products etc etc lets be honest about this all suppliers tick some of the boxes and some don't you decide?
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Cleaning Systems UK For Me Too.
For All The Reasons Listed Above.
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had a problem with restoremate delivery,(not there fault) restoremate handled it amazingly and sorted in no time at all.
had a problem with hydramaster when i moved, parcel went to old address, hydramaster handled it amazingly and sorted it straight away.
nuff said
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Id say restormate too.
Had some great advice and dont feel like am bothering them.
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Restormate all the time. Also use Extractor for the odd thing.
You wont get better service and help from either of these firms.
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looks like the dye is cast, restormate is the winner.... i must admit, they provide a great service.. thanx for your imput fellow c/c's..... Charlie ;)
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Defo Restormate.
Eccellent service from John and Lynn!!
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I don't buy from anywhere else restormate for me!
Shaun
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restormate for me too
Placed an order at 12'ish yesterday and all items arrived this morning at 11 ;D ;D ;D
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VERY, VERY SORRY JOE FOR NOT LISTING "SOLUTIONS" ;D ;D ;D Charlie....
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Cleansmarts customer service is i think second to none. Restoremate have also provided good service most are pretty good though apart from them in Kent, they wont get another penny out of me, short sighted quick buck merchants, Alltec mucked me about billing me for delivering each item i ordered in one single purchase, the last being some foam blocks which must have weighed a few ounces the delivery charge was astronomical, every time another item i ordered arrived, so did another delivery charge i pointed it out but i happened again.
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Restormate for us.
I just love the sound of Lyn's voice, it's so soothing and sexy (sorry John) :P
Good advise, good delivery, good service. What makes them different IMO is that John used to be a CC, just like us, and that's the fundemental difference!!
Keep it up Restormate :)
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Once you have Johns number you can marver him whenever you're not sure about anything :D :D :D
His number is 079.............. ;D ;D ;D ;D
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I think it depends where you live
I tend to use Alltec as Robert believes in reciprocation and so do I.
Ashbys I think they are good , you just need to understand the Sales Process and if buying new the Guarantee
Just recently I have been using a Janitorial supplier in Guildford, as my son lives there and I can top up when in Guildford or he tops me up when visiting
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Alltec are ok, but trying to get past Kara and speak to someone with knowledge is a stumbling block, not her fault just lacks info sometimes, can be frustrating :-\
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I understand what you are saying which is why I said it depends where you live.
If I wanted technical knowledge I would deal with that on a visit
However kara is great
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Mainly Solutions for us, happy with chemicals and service.
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Have used Restormate a couple of times now and without a doubt they stand out from the croud on customer service and delivery times. Would ditch all my other suppliers if I could get all from them.
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I think Prochem are excellent, they have suppliers all over the UK and their chems are quality!
Nick at solutions is the master and his chems are alien technology!
Cleansmart are ace aswell.
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Restormate.....local to me.....being new you always worry about being and sounding a novice when wanting products etc...John n Lynn have been great to date and always fulll off advice when i visit...whilst being exteremly helpful and friendly... ;)
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Hydramaster, Restormate, Solutions all great service.
mark
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tricky one this. definetly agree with Jims comments though!! I will probbly go back to my old supplier (not mentioned), sometimes i am finding the grass is definetly not greener on the other side!!