Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: C-N-C on April 18, 2011, 03:58:38 pm
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Hiya fella's.... ;)
Hope ya all sound...
I need a bit of advice of you,if anyone can help ???
Right guy's
Got a customer who has phoned me saying we have scrached all his sills :o :o
So iv bin round to see him today & all his sills have scraches on them....he told me there were new windows & they look it ::)
So iv been to another customers to see if they are the same & guess wot....they are..must be off brush heas,as scraches stop at post,then start again below glass pane..... :(
Now this guy is asking me about my insurance etc.....not looking good guys... :o
Has any you lot had this problem ? if so.....what was the outcome guy's ??
I have to call and see him tommorow & im not looking forward to it :-\
So if any of you could give me a bit of advice,i would be more than happy to listen.....lol ;D
I hope its not a case of having to replace windows.....PHEW!!!!!
Any advice will be much appriciated guy's as im stuck here fella's >:( >:( >:(
Thank you & kind regards
Justin ;)
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if only surface scratching then they can be pollished out.
go to toolstation.com item number 19618
I know it is listed as a cleaner but it is slightly abrasive and thus polishes!
I have fitted windows and at times yes they get scratched no mater how carefull and this stuff has pulled me out of the poop a few times. they realy would have to be bad to require replacing.
you would have had to have draged a brick over them, either that or cheap s**ty make of window
now if s**t happens if its only the cills that are scratched ! then it is only the cills that need replacing. ok the windows have to come out for them to be changed but beleve me its a hell of a lot less expense
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Hey christopher
Thank you so much for ya time mate ;)
Verry much appreciated man ;)
you would have had to have draged a brick over them
LOL..... ;D
Iv just been onto another customer,who fitts windows & he gunna send a van up there tommorow......PHEW....!!!!
He said if it was a brown framed 1 i'd be f*cked....so be VRRRY careful guys on the brown frames 8)
Ya made me feel a bit better now chris mate.....i was pannicking man....
I will hold on to see what the guy (my customer) says tommorow,when he's had a look & if he says x ammounts of ££££ ill give that a go man with what you said...
Thank you so much chris mate ;)
Ill keep posting on this thread until the problem is resolved or i go bust....lol
Thank you fella
Take care mate & kindest regards
Justin ;)
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good stuff. he will know about the cleaner!
yep hes right if they were cherry you would have been up the swanny as they are a veneer over white so scratches realy show up, but a trick there is colour match polish from halfords!
keep us informed
good luck
chris
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After my phone call with him,i must say chris, i was glad they were white pvc... ;D thank god!!!! ;D ;D
but a trick there is colour match polish from halfords!
;) keep that one in mind mate ;) ya never know...lol
Anyway chris,
just phoned the customer back to say i'v got a window fitting company calling tommorow after 2.00pm to see what can be done to resolve this problem.......
He was greatfull man....should keep him from getting angry..lol.. ;D.
At least he knows im going to try & sort it....
He was also a bit more relaxed when i told him about company coming tommorow,he was easier to talk to........when i first went to look at scraches,he was a hard man to talk to...as you can imagine mate...
Yep,ill keep you informed mate of the outcome...hopefully it will all work out smooth :-\
Keeping my fingers crossed anyway bud ;)
Thank you again for ya time chris mate....ya sound fella ;)
Take care & kindest regards
Justin ;)
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Sounds like you're getting out of trouble.
Is your brush head damaged? I'm interested in how you've come to scratch them; might help some of us to avoid it...
Vin
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Be interesting to know exactly which brush Justin is using. Can a Vikan sill mono scratch sills?
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Why so worried? You must have insurance so would only cost you about £250 excess.
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i dont think the excess is the point .if the frame is getting scratched due to the brush then it will keep happening.
but i also notice ledges getting scratched sometimes.if a bit of dirt comes off the window and then you brush the sill the dirt can scratch the plastic.
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Hiya guy's ;)
Sounds like you're getting out of trouble.
LOL....i hope so vin mate ;D
Bricking it at the minute man.... :-\
My brush head seams okay man....might b a couple ov sharp bits ere n there,but i wouldnt ov thought it be enough to cause damage mate :o
Im not to sure how they have scrached man...i never cleaned house vin.....just got call saturday to go see them,but didnt want to go,so i popped in today & had a look....
As dd asked there..hiya DD mate ;) ...i use a standered 16 in brodex brush head,with the metal jet's inserted....
i think it could maybee be down to exesive pressure on sills causing jets to scrach sills.....OR.....cleaning windows from the side of pane,working way down...when brush reaches bottom of pane,the plastic head could be rubbing then scraching the sills....HMMMMMMMMM....i just dont know how this has happened guy's ???
Why so worried? You must have insurance so would only cost you about £250 excess.
Hiya ste......you insensative sod....lol ;D
I'll tell ya why mate....its a customers house man...and they only just got new windows in......& it is us who has damaged the sills man....thats why bud ::)
Public liability dont cover us for that,i think....just injury....
Anyway man,even if we were covered..id still worry,as why this has happened & how long before another customer had damaged sills or frames as a result of our cleans...not good for buisness matey ;)
Hiya edward ;)
i dont think the excess is the point .if the frame is getting scratched due to the brush then it will keep happening.
And thats 1 reason why im worried mate ;)
yeah,i wouldnt of worried man if it was just light scraches,but this seems to be quit deep in some places mate :o
Thank you bud ;)
I just hope this guy tommorow can sort it out :-\ or i will be devastated :'(
Big "THANK YOU" for all ya help guy's ;)
Very much appreciated fella's ;)
I will keep ya all updated...it will be good to see what the problem was & how to solve it,esp when we all use the brush guy's
Take care fella's & ill talk to ya soon...
Kindest regards
Justin ;)
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Strange! I've just checked my sills; no scratches; and they get cleaned about twice-a-month; maybe more (Wor Lass does them).
How can a soft brush scratch plastic?
How can you be sure those scratches weren't there before hand?
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Strange! I've just checked my sills; no scratches; and they get cleaned about twice-a-month; maybe more (Wor Lass does them).
How can a soft brush scratch plastic?
How can you be sure those scratches weren't there before hand?
I have had this happen to me. It it is when I brush sfrom side to side and work down the pane of glass. The edge of the stock rubs along the sill and scratched it. All I have ever needed is a rub of PVC restorer. Try a solvent one first and if that doesn't work use a cream restorer.
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Strange! I've just checked my sills; no scratches; and they get cleaned about twice-a-month; maybe more (Wor Lass does them).
How can a soft brush scratch plastic?
How can you be sure those scratches weren't there before hand?
Hiya tosh.. ;)
Yeah i know wot ya mean mate...a soft brush wont scrach the plastic.....must b the jets or as david explains.....in the post below..
Iv never come accross this before man....
And yeah right mate...i dont know if they were there before mate....but what do you do ????
But it seems like its down to us as other sills are the same mate :-[
Hiya david ;)
Glad its not just me then...lol ;D....
Most ov them should come off with a good chemical,but a lot seem to be deepish ::) & the customer seems like he wants them brand new again man.....they phoned me saturday & i got there today & they were still inspecting the frames also when i turned up.....
Hope im not in for a rough ride here bud 8)
Time will tell david mate....
Keep popping in to see how it goes mate...
Thank you for ya help man....
Take care guy's
Kindest regards
Justin ;)
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tosh has got a point were they there before? but in all whats done is done.
brodex brushes are a hard bristle, well the ones I have.
for upstares cant beat a cill brush as the bristles touch the sill first and the brush stock is kept well away.
the stock is realy the only part that can scratch, the jets are to far in even if pushed hard the build up of the bristles would stop you before jet contact.
this is also a point that i have on jet size, put enough water through and any large c**p will wash away before it gets the chance to be draged along anything, It gets me the number of people on here that are downsizing to 1 mm jets, im not reducing but increasing and not the size but the number of them
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Strange! I've just checked my sills; no scratches; and they get cleaned about twice-a-month; maybe more (Wor Lass does them).
How can a soft brush scratch plastic?
How can you be sure those scratches weren't there before hand?
I have had this happen to me. It it is when I brush sfrom side to side and work down the pane of glass. The edge of the stock rubs along the sill and scratched it. All I have ever needed is a rub of PVC restorer. Try a solvent one first and if that doesn't work use a cream restorer.
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Hiya chris ;)
I know mate......what do you do....they could ov bin there before like tosh said,highley unlikely,but ya never know man...like i say tho chris,what can you do?? ::)
I might look at the sill brush..... ;)
i know wot ya mean bout the jets...the bristles gather thick,so i dont think that is the problem now ya mention it.....
I took a couple pics,but there crap photos..ill try and load them up....
Let me know how them jets go man...youll use a load ov water man....
Thanks for ya posts chis mate ;)
Take care bud
Justin ;)
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I know the pics are crap...
will post a couple more when i get back there
Take care guys
Justin ;)
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Hi justin.
to be absolutly honest I have recovered cills a lot worse then those with the cream cleaner.
looks like the brush stock has draged across them as they are realy parralel. if it had been some big dirt i would have expected them to be all over the place.
yet they could also be draw marks from when the cills are made and extruded through the die, over time (not long) they become prominent as they trap dirt. you get a lot of this with cheap crapy upvc.
but honest I would give them the cream and a polish with some stockinet or microfibre after then just apolojise to cousty and explane you have looked into what might have happened and rest asured you will do everything in your power to avoid this incident happening again.
good old saying " bullpoop baffles brains"
as for the jets everyone seems to have this fan or jet? 1mm or 2mm sort of thinking. so past few weeks been playing (as i do ) i now have a brush with 6 times the rinsing power of a brush with 1 mm jets and uses less water than a brush with 2 mm jets yet still only has two jets fitted :P
but if im to get into this im going to have to start a new thred and look into how to put pics up on here
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I had this once justin, it happened on a first clean for a customer who hadnt had them cleaned for ages, i found it a bit dodgy as it was on one of the back windows on the top floor, just seemed to much of a coincidence for me to be honest. i went round and cleaned them up with CIF which got rid of the majority of the marks but there was one big deep scratch and i couldnt work out how it had been done, i offered to get a pro out to look at them but she said it was ok and she was happy that there was now no visible marks and only thr scratch that now that it was all clean was not as visible.
Dont know if it was me or not but it all just seemed so suspicious, she said i was the only one that had ever cleaned them yet she went round inspecting it all as if she was really house proud. nothing has been said since and ive never had the problem again.
Do you think it could of been a stone caught in your brush and was dragged along when the cills were cleaned?
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My brush head seams okay man....might b a couple ov sharp bits ere n there,but i wouldnt ov thought it be enough to cause damage mate :o
I can't be the only one who is dying to know what this means?
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Justin.
Although the pictures aren't brilliant I don't think a brush could have done that. The scratches look too straight and parallel. As the brush was moved left to right the pressure would have altered yet the scratch looks consistent. I think the scratches were in the cill to start with . Don't forget this stuff starts life in 6m lengths and is dragged around everywhere. The fitters would have noticed it when the plastic came off at the end of fitting and cleaned the scratches with all sorts. As soon as you brought dirt down off the window it sat in the groove. The customer then thinks you did it.
Andy
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Justin.
Although the pictures aren't brilliant I don't think a brush could have done that. The scratches look too straight and parallel. As the brush was moved left to right the pressure would have altered yet the scratch looks consistent. I think the scratches were in the cill to start with . Don't forget this stuff starts life in 6m lengths and is dragged around everywhere. The fitters would have noticed it when the plastic came off at the end of fitting and cleaned the scratches with all sorts. As soon as you brought dirt down off the window it sat in the groove. The customer then thinks you did it.
Andy
I second this. The scratched look too uniform to me. I have scratched a few sills and none looked like that. I have seen sills with scratches like that but I hadn't caused them.
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Am i missing something or isn't it the black plastic from the brush stock leaving a mark on the sill,as opposed to scratching it? A bit like running a crayon along it.
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I had a call from a custy when i changed over to wfp,he was ok about it said the sills were scratched ???,& would i come & have a look (white upvc frames),turned up,had a look and made arrangements to return & clean them,used a solvent based upvc cleaner,they came up a treat,changed brush heads from the brodex to vikan with the rubber edge,had no further complaints ;D.
Brian.
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Luther i think your right mate. We have had problems with a brodex stock marking (like a crayon) sills.
Astonish and elbow grease sorts it out!!
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Am i missing something or isn't it the black plastic from the brush stock leaving a mark on the sill,as opposed to scratching it? A bit like running a crayon along it.
Yeah i reckon this is the most likely thing. Is your brush stock black by any chance?
Any upvc cleaner from anywhere will take those marks away.
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Hi justin.
to be absolutly honest I have recovered cills a lot worse then those with the cream cleaner.
looks like the brush stock has draged across them as they are realy parralel. if it had been some big dirt i would have expected them to be all over the place.
yet they could also be draw marks from when the cills are made and extruded through the die, over time (not long) they become prominent as they trap dirt. you get a lot of this with cheap crapy upvc.
but honest I would give them the cream and a polish with some stockinet or microfibre after then just apolojise to cousty and explane you have looked into what might have happened and rest asured you will do everything in your power to avoid this incident happening again.
good old saying " bullpoop baffles brains"
as for the jets everyone seems to have this fan or jet? 1mm or 2mm sort of thinking. so past few weeks been playing (as i do ) i now have a brush with 6 times the rinsing power of a brush with 1 mm jets and uses less water than a brush with 2 mm jets yet still only has two jets fitted :P
but if im to get into this im going to have to start a new thred and look into how to put pics up on here
Hiya chris mate ;)
Makes total sense what you are saying mate.....iv read with great intrest...we have only cleaned this house a few times man......
Could be like you say,the die waring thin etc....
You know what your talking about chris mate as i will explain what window company says on bottom of post bud....
Thank you for ya time chris mate ;)
& when iv sorted this problem,im a bit intrested in all them jets ya got for a good rinse man ;)
Hiya ste mate ;)
That does sound a bit iffy man...carnt belive some people tyr to have the window cleaner over bud :-\
I mean its not like most ov us drive brand new cars & make thousands a week man :'(
Not sure bout a stone etc....it seems strange ste....when i checked 1 window on the side top (small frosted glass window) that never had a mark on....HMMM!!!!
thank you for ya post bud ;)
My brush head seams okay man....might b a couple ov sharp bits ere n there,but i wouldnt ov thought it be enough to cause damage mate
I can't be the only one who is dying to know what this means?
Hiya mike......it means,my brush head (stock) whatever ya want to call it,is hard plastic,now when ya scrape it along brickwork,by mistake,it can cause a couple of pointed,well a not so smooth surface.....hence,i thought that could ov scrached sills.....
Know what i mean now bud ?? ;)
Hiya andy mate ;)
Justin.
Although the pictures aren't brilliant I don't think a brush could have done that. The scratches look too straight and parallel. As the brush was moved left to right the pressure would have altered yet the scratch looks consistent. I think the scratches were in the cill to start with . Don't forget this stuff starts life in 6m lengths and is dragged around everywhere. The fitters would have noticed it when the plastic came off at the end of fitting and cleaned the scratches with all sorts. As soon as you brought dirt down off the window it sat in the groove. The customer then thinks you did it.
Andy
I think your right what you are saying,but its convincing customer that mate....i do appreciate your post man......& these scraches are looking more like someone eleses fault the more posts i read :)
Thank you mate ;)
Thanks david mate ;)
Read ya post bud......and its starting to look like someone done them not us.... ;)
Hiya luther ;)
Am i missing something or isn't it the black plastic from the brush stock leaving a mark on the sill,as opposed to scratching it? A bit like running a crayon along it.
Yeah...iv scrached my own sills man & its just like a crayon....black lines what would rub off with a solution.....not deep scraches like in customers... ;)
Hiya brian...
Thanks for that mate....
I use to use viking man,with the rubber edge,but went to brodex for the alloy poles as fibreglass were only lasting couple months......
Thats a option tho bud ;)
Hiya kentkleen ;)
Yeah some ov them are black lines what would come off,but theres some deepish scraches man.....
Im not sure A solvent will remove it man...hope so :D
Hiya mark ;)
Yeah mate...its black,but some of the scraches are deepish man....
im starting to think.......my brush would not scrach the sills only mark them with black lines etc...... 8)
Thank you mate.....
Right guy's....big"THANK YOU" for all your posts & taking the time out to try and help me out.....
Realy appreciate it fella's.......
YA ALL SOUND ;) ;) ;) ;) ;) ;) ;) ;) ;) ;)
Well i phoned customer yesterday evening to see if window company had called....
He thanked me for phoneing him to see if all was well :)
He told me that they had been....and they had gave him a solution to try & clean the sills up,they also told customer it looks like muck has caused the scraches,not our brush,but maybee our brush was causing it......so custy said if scraches dont come out,it will be a case of new sills..... :o
customer told me that he gunna give it a clean with chemical from window fitter,have a word with his wife to see what they are going to do....he was talking a lot better than yesterday.....so i need to speak to company to find out exactley what was said,as this customer has not phoned me back yet......hope its good news ;D
I will Keep ya all informed on what is happening & thank you all so much for your time
YA ALL SOUND ;)
Take care & kindest regards
Justin ;)
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So what was the outcome? Customer happy?
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Hiya andrew mate ;)
I havent forgot to post the outcome mate ;)
The guy(customer) phoned me the other day & said he will leave it until after the hollidays.....
& then he wants me to go with what the window fitter said.....(i havent spoke to window fitter yet,hes gone to florida) sand them down with fine sand paper,maybee wet n dry stuff....
So he askes me to sort it......well i told him that i have pressed my bush head on sills and rubbed them & tried to scrach them & they just leaving,like all the guys on ere said,like crayon marks :o.....
He wasnt intrested.....he said "i havent had this problem with any other window cleaner" ::)
Now what makes me think andrew,is his mate who lives over the road,who reccomened him has never said we have scrached his sills...HMMMMMMM!!!!!
And he must ov bin straight over there telling him to check his sills,do ya think!
Now the customer wants to suspend all cleans until his problem with scrached sills resolved....sounds like a cancel to me 8)
But like i say andrew....his mate has not said a word & paid yesterday for the clean ;)
1 window sill on the customer whos complained is sound...not a mark on it....a upstairs little bathroom 1.....seems strange to me man,all the rest are scrached apart from 1..... 8)
Anyway sorry to go on a bit dude,but ya did ask..... ;D...lol
Yeah,so ill let ya know more when he phones me back or i see the window fitter & show him my brush etc....& i will also get onto brodex & tell them the situation....they might have a letter or summit kickin about,saying the brush heads WILL NOW scrach window sills......
I will post when i know more bud,probaly monday or tuesday andrew.......
You have a good weekend mate & hope ya enjoy the wedding ::)
Theres no getting away from it man ;D
Take care bud & kind regards
Justin ;)
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So what was the outcome? Customer happy?
The type of person who'd get a bee in their bonnet about some low level scratched sills will never be happy.
I find it surprising that it's even an issue. ???
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Cheers justin. I have had this issue before so was interested in the solution and outcome.
cheers
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Damn, sorry I thought you meant help in how to spell
You missed the "t"
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last year i was wiping (with a sill cloth) brand new sills on a curved bay window and on each change of direction of the sill i left a yellowey mark . i came to conclusion that the sills are factory welded and the weld -join is buffed down smooth in the factory but the join is porous that marks as soon as you wipe a dirty rag over it. i also think trying to polish out any mark with fine sandpaper/wet and dry paper would mark very badly
i would be interested to know how they buff the joins in the factory
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An interesting thread chaps. When I was in Glazing it was all Ali and scratches regularly happened, Jif was the only answer then. As someone pointed out, once you've scrubbed all the cack off then the original scratch appears....
Poxy situation to be in, but it's good to see your efforts to resolve it mate and I commend you for it. If no one else on your round has this problem then I'd be very suspect of this guy. Having said that if I was in his position I'd be super angry, question is who with.
Personally I'd go with the fitters but from your customers point of view he's looking at you. Personally I'd try to point out that the other windows are fine and that it's a little strange that these up stairs frames are marked. If he's reasonable I'd offer to try and repair the damage caused or rather exposed by your service, if he's having none of it then I'd advise him to seek legal advice and leave it at that.
Proper poop situation for you both really.
Good Luck :)
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If only the upstairs are marked I would be more inclined to accept that it was my fault.
We clean the downstairs sills at a different angle, so the brush stock is not in contact with the sill.
I would never have believed that aluminium would scratch glass, until I destroyed a first floor french door with my aluminium angle adapter.
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Hiya guys ;)
Sorry i never replyed,but moved hone & opened a buisness unit...onwards and upwards.... ;D
Guuna come back & reply to ya all as ya took the time out to post....i will call back as computers in building just getting sorted etc.....busy....busy....busy.... ::)
Thank you all guy's.....
Just had a quick flick through post's.....got 366 e mails...PHEW!!!! ::)
this bin going on for a while.....i have bin myself to get up ladder & clean sills with chemical..........NOT US GUYS.... ::)
100%....i think after cleaning ALL sills & conservatory sills ,being close & personal to them....they were already there.....
My quick answer is-(have to b quick got a guy ere wanting to upgrade systems)
Scraches always there....we clean all windows with brush.....sometimes ya get a line ov muck on the edge ov ya sills when ya done......i think its muck settling into scraches as a trad man will cloth the sills & leave them dry....we leave them wet.....
But ya right he 1 ov the3m customers.....summit elese will come up soon,i can c him now,never happy...LOL....
Anyway we still cleaning his windows again......
Get bk to ya all when new premisis sorted & thank you so much guy's.....
Take care & kind regards
Justin ;)
www.clean-n-clearwindows.co.uk (http://www.clean-n-clearwindows.co.uk)