Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: MJHolmes on April 18, 2011, 02:35:37 pm

Title: Customers
Post by: MJHolmes on April 18, 2011, 02:35:37 pm

Hi all,

i stared out last July and one of my customers is starting to take the mick out of the cleaning trying to add things on and saying that i said i would do it when i came around to price up (But i never did)....but she has been a good customer but she tinks that cleaning all the conservatory is in the price.

What do you think do i drop her.....or what would you do...

K C L

Title: Re: Customers
Post by: mci services on April 18, 2011, 03:47:55 pm

No need to drop just put her straight, if she doesn't get it after that then drop her

Title: Re: Customers
Post by: A & J Owen Window Cleaning on April 18, 2011, 05:50:48 pm

Quote from: Stu Mac on April 18, 2011, 03:47:55 pm

No need to drop just put her straight, if she doesn't get it after that then drop her

totally agree - give her a chance and then get rid if she keeps trying it on

Title: Re: Customers
Post by: CLEANCARE WC on April 18, 2011, 08:07:08 pm

I HAVE A CUSTY BEEN DOING ABOUT 6/7 MONTHS NOW. job was priced at £12 one day 3 or 4 cleans in she says you missed over the conservatory..so i take the wfp round the back again start cleaning window above cons when she says oh no i mean those ones..After explaining that it is in fact a GLASS ROOF  :o and not a window she says oh i want them done evertime with the windows(5 panels running from the wall down decent slope) so agree new price of £20 and both happy. I dont think she was trying it on either just a misunderstanding

Title: Re: Customers
Post by: AC Window Cleaning on April 18, 2011, 11:40:54 pm

When quoting/pricing i ALWAYS say £xx for glass and sills,frames etc are extra.

Title: Re: Customers
Post by: Richard Neal on April 19, 2011, 07:28:00 am

Sort it out asap as politely as possible, if she starts to get funny then you will have no choice but to stop cleaning for her