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UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Sapphire Window Cleaning on March 30, 2011, 08:46:15 pm

Title: Commercial Window Cleaning
Post by: Sapphire Window Cleaning on March 30, 2011, 08:46:15 pm
What is a sure fire way to get commercial window cleaning jobs?

To guys who have commercial contracts.

How did you get them?
Did you use salesmen?
Did the commercial work come to you? If so was it from your website or media advertising?




Matt
Title: Re: Commercial Window Cleaning
Post by: Smudger on March 30, 2011, 08:55:37 pm
Offer to do them for free Matt  :P

i think that might work... ;D


Darran
Title: Re: Commercial Window Cleaning
Post by: Sapphire Window Cleaning on March 30, 2011, 08:57:47 pm
Offer to do them for free Matt  :P

i think that might work... ;D


Darran


That must be where I am going wrong Darran  ;) ;D ;D ;D
Title: Re: Commercial Window Cleaning
Post by: Smudger on March 30, 2011, 09:15:05 pm
hehehe....

wish i could be of some help, but TBH i concentrate on Domestic, all the commercial has come to me, but
it's stuff like nursing homes and independant biz.   not your starbuck's/ tescos stuff.

Darran
Title: Re: Commercial Window Cleaning
Post by: Sapphire Window Cleaning on March 30, 2011, 09:21:12 pm
its ok thanks Darran, maybe the like of Tesco's etc only use national companies.
Title: Re: Commercial Window Cleaning
Post by: Kate2 on March 30, 2011, 09:52:39 pm
Hi Sapphire, im sure that alot comes in via websites.  For example colleague of mine we did prob over 150 calls on Monday

Here are the responses



A Weve had the same cleaner for years
B Head Office
C Manager not in/in meeting
D On holiday
E Try tomorrow
F Friend of the family does the windows
G Try tomorrow and then get diverted to head office



Is an extremely difficult nut to crack
Title: Re: Commercial Window Cleaning
Post by: mci services on March 30, 2011, 09:56:00 pm
Is an extremely difficult nut to crack


and the ones that have cracked will not tell you anyway :D

There is hundred's and thousand's of posts on here explaining how to get domestic customers but very few if any for commercial.
Title: Re: Commercial Window Cleaning
Post by: Crystal-clear on March 30, 2011, 09:56:54 pm
i got a bit lucky the other day simply canvassed a house guy later upon call chose to stick to his old windy,

but told me i can clean his office front 2 floors, he knows about wfp will pay apon invoice right away with bacs, its in kingston will price it up this week.


I guess a bit of word of mouth might help he told me he will put a good word in with the other offices if i do a good job.

got no idea how its gona work im 99% domestic but the good thing about commercial is pretty much you can start very early i would like to have a few more 2-3 per day so i can start like 6-7am! once it gets to 8.45 right on domestic!
Title: Re: Commercial Window Cleaning
Post by: Kate2 on March 30, 2011, 10:02:40 pm
Stu when you go through lists of 2800 data wise

Its the same old story I get told over and over, alot is loyalty, the receptionist decides that its her choice to make the decision for the whole company - no worries Ive got round that route for years.  I should do, after 20  I just ammend my converasation accordingly
Title: Re: Commercial Window Cleaning
Post by: mci services on March 30, 2011, 10:06:43 pm
Stu when you go through lists of 2800 data wise

Its the same old story I get told over and over, alot is loyalty, the receptionist decides that its her choice to make the decision for the whole company - no worries Ive got round that route for years.  I should do, after 20  I just ammend my converasation accordingly

I wasn't knocking your sales technique kate, just saying not many successful commercial cleaners will blab on here on how they done it.
Title: Re: Commercial Window Cleaning
Post by: Kate2 on March 30, 2011, 10:10:09 pm
Stu of course,no worries at all, dont be daft no offense taken AT ALL

To be honest I dont think there is any secret
Title: Re: Commercial Window Cleaning
Post by: Sapphire Window Cleaning on March 30, 2011, 10:19:18 pm
Kate I was thinking of physically going into the offices and just handing them a flyer explaining my services and giving them half a dozen pens with my name and telephone numbers on to pass around the staff.




Matt
Title: Re: Commercial Window Cleaning
Post by: Crystal-clear on March 30, 2011, 10:20:40 pm
yer it just must be a case of doing the leg work, putting in the hours ringing poping in, having a chat with the manager ,

oh the other day i saw a couple of staff cleaning there own restaurant windows i was in traffic took the number down , called it when i got home explained i could remove that obligation from your staff for a reasonable price.

the guy seems intrested wants me to come in and seemed quite happy once per month or 2 months, havnt had a chance yet thou !
Title: Re: Commercial Window Cleaning
Post by: Crystal-clear on March 30, 2011, 10:23:42 pm
Kate I was thinking of physically going into the offices and just handing them a flyer explaining my services and giving them half a dozen pens with my name and telephone numbers on to pass around the staff.




Matt

why not mate!

It wont do any harm , the only thing that comes to my mind is that you will pick up alot more domestic doing this, for reasons that we know of , manager,head office etc etc,

but i guess you will get some too, i must try and get a few more and i feel the perfect mix will be great, in an ideal world you wana get to your commercial early then back on houses!
Title: Re: Commercial Window Cleaning
Post by: Moderator David@stives on March 30, 2011, 10:27:14 pm
Professionalism, profesionalism, professionalism. In that order
Title: Re: Commercial Window Cleaning
Post by: Sapphire Window Cleaning on March 30, 2011, 10:28:44 pm
I had 100 personalised pens delivered last week.
I am thinking that mugs would be a great idea too, specially if the receptionist uses it at her desk, it would be advertising to their clients etc
 ;D ;D
Title: Re: Commercial Window Cleaning
Post by: Kate2 on March 30, 2011, 10:30:22 pm
Sapphire, I wouldnt do that you need to get yourself in front of the decision maker.  Leaflets with regards to commercial are probably going to travel around like a passport in cyberspace.  Its direct, decision marketing, they know you are coming, you know who you are going to see. Its just a different kettle of fish with Comms because its absolute resolute you need to speak to the decision maker

Hope that helps

Regards
Title: Re: Commercial Window Cleaning
Post by: Ian Rochester on March 30, 2011, 10:32:45 pm
There's no set way of picking up commercial work, it's generally the same concept as domestic unless you are going for the really big work.

I picked up a £120/month contract from a conversation I had with a guy at a burger bar on an industrial estate last week.  It turned out he was the engineering manager and they didn't have anyone doing their windows, I went round, email them a price and got a reply email yesterday from the purchasing department giving us the go ahead.

First clean to be done next week.

Had another one last month where we do the windows on a house opposite a block of flats, a woman in a suit came over and asked if we could price up to clean the block of flats, she was the facilities manager for a property management company that looks after the building.  Got the job as well as the stairwell and underground garage cleaning contract.  Hopefully more will come from it.
Title: Re: Commercial Window Cleaning
Post by: mark dew on March 30, 2011, 10:38:21 pm
About 25% of my income is from commercial work and has come from yell.com (free listing) or through a cleaning company who sub their window cleaning work out.
 
Title: Re: Commercial Window Cleaning
Post by: Sapphire Window Cleaning on March 30, 2011, 10:49:46 pm
These are the pens I were planning on leaving to potential customers after I visit the offices.



Matt
Title: Re: Commercial Window Cleaning
Post by: mci services on March 30, 2011, 10:53:55 pm
These are the pens I were planning on leaving to potential customers after I visit the offices.



Matt

they look good mate but I bet you get more domestic from them than commercial
Title: Re: Commercial Window Cleaning
Post by: gordonswindows on March 31, 2011, 06:10:20 am
Hi Matt

We have been commercial for some years now and yes we did and still occasionally do windows for free

Commercial accounts are either national contracts or small local business but there are a lot of SME that sit right in between. Privately owned so make own decisions without "head office" yet successful enough to pay good money. They are always keen to hire local contractors as it is good PR and to this end you need to get yourself "seen" around town. Chamber of Commerce FSB local charity all these places are where you get known.

Keeping the money in the local economy instead of nationals running away with it to London Madrid Brussels or wherever is good for the client as it supports the economy that it draws it's labour force, grants and the like from

The free window cleaning has always been described as a mugs game but in the years we have been doing it we have only been stung twice.When you ask a business if they need a window cleaner they answer with the usual responses described by the earlier posters, got one, it's a friend blah blaah and for you to tell them you are better safer reliable even cheaper gets little or no response but when you tell them you will show how good you are for free they so do ot believe you that they will challenge you to do it

Four of our biggest clients were won this way and they have been with us now for seven, five and four years plus two of them use our contract cleaners and all ofthem have used other services ie power washing carpets or gutters.

Easy? No, worth the cost of one free clean? definitely.Nobody can resist free or the chance tomcall your bluff

Your pens are great and most of us have a drawer full along with the mugs key rings etc but all they do is make promotional sale people rich.They are lovely thankmyou gifts or annual gifts like a calendar but rarely do theywin new work.

Gordon
Title: Re: Commercial Window Cleaning
Post by: Matthew JN on March 31, 2011, 08:35:17 am
Sapphire, assuming you are are a one man set-up.

You are thinking along a too basic marketing route with things like pens and mugs.

Firstly if you are thinking of wanting to do work for National multi site companies directly then my advice would be to forget that. This is because the level of infrastructure, professionalism, and contract mangament that these companies will seek will be way beyond what you could provide as a one man set-up.

Secondly if you are looking to tender for public sector work again i would forget this as qualifying and quantifying information that would be required to be approved as a contractor would most definately exclude you as a one-man set-up.

My advice would be to focus more on Private Managing agents / landlords etc, those whose remits are to provide building services and maintenance to their tennants - but it is all about personal relationships and business networking.

Try to attend local trade and chamber of commerce events things like that.  Kate talks about cold calling crunching the numbers on the phone, you may pick up a few leads but unless you are hot you won't be able to develop them and close any deals and get contracts signed. Building business relationships takes time.

Also start getting your infrastructure in place i.e. Get a contract solicitor to draft you Service Agreement contracts and T&Cs, Get a professional website in place, get all your credentials and quality assurance sorted so you have the ammunition to fire when needed m8
Title: Re: Commercial Window Cleaning
Post by: Sapphire Window Cleaning on March 31, 2011, 08:37:53 am
Thanks Gordon, I think I will try with free demos.
Don't the commercial clients want to employ window cleaners who are VAT registered?



Matt
Title: Re: Commercial Window Cleaning
Post by: Kate2 on March 31, 2011, 08:38:23 am
Yes Colt it is number crunching, and I agree with many of your comments, but sometimes you can hit very lucky  :)  With the national chains, some is decided by local manager and local budget.  Its not always head office, very good points raised there Colt, good post.  Its also gathering info too Colt.
Title: Re: Commercial Window Cleaning
Post by: D woods on March 31, 2011, 09:13:11 am
Hi Guys

I have been known to price up the odd commercial window cleaning job and a big mistake that many guys make when starting in commercial is going in to cheap its a mugs game dont do it.

You need to be charging 2-3 times more than what you would charge for domestic otherwise it is just not worth all the grief that comes with commercial.
Title: Re: Commercial Window Cleaning
Post by: Sapphire Window Cleaning on March 31, 2011, 09:44:04 am
Hi D, how did you start getting the commercial work? if you dont mind me asking.





Matt
Title: Re: Commercial Window Cleaning
Post by: Sapphire Window Cleaning on March 31, 2011, 06:56:10 pm
Just to update, I went into 8 letting agency offices today, I have picked up one job from a landlord who happened to be there.
I have 3 agencies who are extremely interested in what services I have to offer.
lets see how many jobs I get in the near future from the letting agencies (touch wood)



Matt
Title: Re: Commercial Window Cleaning
Post by: Darranvps on March 31, 2011, 07:15:45 pm
Hi Matt

Where are you based
Title: Re: Commercial Window Cleaning
Post by: mlscontractcleaner on March 31, 2011, 07:26:02 pm
I think a lot of success comes down to luck; being in the right place at the right time, or knowing someone who knows someone, that sort of thing.

We've picked up loads of nice work like that :)
Title: Re: Commercial Window Cleaning
Post by: Crystal-clear on March 31, 2011, 08:15:02 pm
These are the pens I were planning on leaving to potential customers after I visit the offices.



Matt


how much did those pens set you back mate all in?
Title: Re: Commercial Window Cleaning
Post by: Sapphire Window Cleaning on March 31, 2011, 11:07:31 pm
These are the pens I were planning on leaving to potential customers after I visit the offices.



Matt


how much did those pens set you back mate all in?


£1.69 each with free delivery, I haven't had the invoice for them yet!





Matt
Title: Re: Commercial Window Cleaning
Post by: Sapphire Window Cleaning on March 31, 2011, 11:09:42 pm
Hi Matt

Where are you based



Hi Darran,

Sapphire Window Cleaning Services is based in Leicester
MB Window Cleaning is based in Essex




Matt
Title: Re: Commercial Window Cleaning
Post by: poleman on April 01, 2011, 12:49:59 am
from someone that was 100% commercial window cleaning!

Commercial work is NOT pathed with gold!

I was asked on one contact to price 100s of site...weeks on the road...at a cost to me

Once I spent days on the paper work...put my quote in and waited...waited so I phoned them up!

They said sorry you didnt get it...and put the phone down on me!

Best type of commercial work is small local! becouse if you lose a job then it doesnt have to impack on your business!

HOW TO GET LOCAL COMMERCIAL

like you have said just walk in! and ask if they need a window cleaning! give your self some selling points! frames cleaned / health & saftey!

its a numbers game really
Title: Re: Commercial Window Cleaning
Post by: bobby p on April 01, 2011, 05:53:17 am
i like those pens. 
Title: Re: Commercial Window Cleaning
Post by: windiewasher on April 01, 2011, 08:51:35 am
I love my commercial work.I start  at 7 on them and then domestics after.most have come to me.
 Best way imo if your gonna try and pick up them  would be a commercial letter addressed to the company owner and a week later follow up on the phone.just explain your services and how they cab benefit there  company.
Title: Re: Commercial Window Cleaning
Post by: david willis on April 01, 2011, 11:18:13 am
Might be worth you looking at our Bid To Win course

http://www.training43.com/training-courses/bid-to-win.php
Title: Re: Commercial Window Cleaning
Post by: Sapphire Window Cleaning on April 01, 2011, 11:33:23 am
Hi David, I recieved an email about this course, looks interesting and maybe going on one of them.
I have never been one for door knocking, popping into letting agencies etc, but I bit the bullet yesterday and I don't know why I was holding back for so long!




Matt
Title: Re: Commercial Window Cleaning
Post by: Darranvps on April 01, 2011, 06:24:43 pm
Might be worth you looking at our Bid To Win course

http://www.training43.com/training-courses/bid-to-win.php

Me and the Mrs are going to the one in Crawley next week!

Matt I might have something coming up in Essex, involving communal area cleaning - possibly weekly. Also up to 20 metre wfp - if you cant do the window cleaning would you be interested in the weekly communal?
Title: Re: Commercial Window Cleaning
Post by: Kate2 on April 01, 2011, 06:32:45 pm
Hi Dave

Do you do tender writing, just out of interest?
Title: Re: Commercial Window Cleaning
Post by: Kate2 on April 01, 2011, 08:53:30 pm
Dan with all due respect Ive done this job for 20 years, if you want give me your dialling number and I will get the data in.  Then after that can you 25 calls an hour and then comment, that would be cool if you could do that.  I then have somebody to compare results with is that ok?  For sure dont mind at all if you do it but....................Please dont comment unless you have done it yourself Have you?
Title: Re: Commercial Window Cleaning
Post by: Kate2 on April 01, 2011, 09:04:09 pm
Dan I cant be bothered really if thats ok, I just try and do my job to my ability I dont need to bring up previous posts if thats ok with you?

I just get on with the job in hand to be honest, I havent really got time to trawl through old things.  My job is based on results and customer service thats it in a nutshell to be honest.  Anybody I work with I work closely with.  To be honest not really bothered about what is dragged up from old postings.  Got my clientelle thats all that matters that I look after them thats it really.

Yes it is a hard nut to crack, but the criteria is very hard.  I could post a really long garbage post on here about different situations

What I encounter in commercial call

Would be great Dan you do 200 calls and see where you get?

I have a cleaner
the person we have weve had for many years
Head Office
The maintenance Manager isnt here, call tomorrow
We wont look at another company theyve been doing it 4 years
Oh a friend of the family cleans it

And the list goes on
















Title: Re: Commercial Window Cleaning
Post by: Kate2 on April 01, 2011, 09:17:12 pm
And I dont really care Dan
Title: Re: Commercial Window Cleaning
Post by: Rogue Trader on April 01, 2011, 09:47:44 pm
touchy touchy ::)
Title: Re: Commercial Window Cleaning
Post by: suds window service on April 01, 2011, 09:49:41 pm
kate marketing my business is my biggest downfall iam sure somewhere down the line i will have to talk to someone like you.
  
Title: Re: Commercial Window Cleaning
Post by: cozy on April 01, 2011, 10:18:46 pm
;D...Yes i suffer with selective memory sometimes as well.....


Dan, you're wasting your time mate, at this time of the evening, she's had a few sherberts and tends to get a bit hormonal. Don't know what she's doing on a window cleaning forum, but as they say, "Nothin as strange as folk". ???
Title: Re: Commercial Window Cleaning
Post by: Kate2 on April 01, 2011, 10:32:51 pm
Oh gosh accorcding to Cozy nobody is allowed an opinion sorry shall I send you a written letter next time?  you are a bully nice one, you look for every specticle to pull somebody down,. LET IT GO, its very boring.  Keep going Cozy you wont win with me
Title: Re: Commercial Window Cleaning
Post by: suds window service on April 01, 2011, 10:35:18 pm
cozy back to the beer keller with you ;D
Title: Re: Commercial Window Cleaning
Post by: cozy on April 01, 2011, 10:38:57 pm
Oh gosh accorcding to Cozy nobody is allowed an opinion sorry shall I send you a written letter next time?  you are a bully nice one, you look for every specticle to pull somebody down,. LET IT GO, its very boring

When you get this far, press ALT & F4

(http://www.fileden.com/files/2007/5/5/1049558/Kate2.jpg)
Title: Re: Commercial Window Cleaning
Post by: Kate2 on April 01, 2011, 10:44:21 pm
oh gosh you are sad Cozy please dont, because you are very much out of your depth and can we leave it like that.  Im a grown woman and I really dont like to deal with this Im afraid.  Lets keep it on the basis that you ignore me and I ignore you, can you possibly be that grown up to come to that  arrangement? PLEASE?  Crikey postings photos of nothing you know nothing about, thats quite disturbing
Title: Re: Commercial Window Cleaning
Post by: cozy on April 01, 2011, 10:48:29 pm
oh gosh you are sad Cozy please dont, because you are very much out of your depth and can we leave it like that.  Im a grown woman and I really dont like to deal with this Im afraid.  Lets keep it on the basis that you ignore me and I ignore you, can you possibly be that grown up to come to that  arrangement? PLEASE?

 ???

(http://www.fileden.com/files/2007/5/5/1049558/kate_2drunk.jpg)
Title: Re: Commercial Window Cleaning
Post by: mci services on April 01, 2011, 10:49:04 pm
yeeeeeeeeeeeeah it is the cozy and kate show ;D I was getting bored anyway :o
Title: Re: Commercial Window Cleaning
Post by: Kate2 on April 01, 2011, 10:51:03 pm
Stu youve made me laugh - whose that in the picture is its Cozys girlfriend?
Title: Re: Commercial Window Cleaning
Post by: luther1 on April 01, 2011, 10:52:37 pm
How long has Kate been in marketing? I don't think shes ever mentioned it  ;D
Title: Re: Commercial Window Cleaning
Post by: Kate2 on April 01, 2011, 10:54:43 pm
2 months
Title: Re: Commercial Window Cleaning
Post by: wpclean on April 01, 2011, 10:57:25 pm
I think a lot of success comes down to luck; being in the right place at the right time, or knowing someone who knows someone, that sort of thing.

We've picked up loads of nice work like that :)
Are you dealing squarely with me ?  ;D
Title: Re: Commercial Window Cleaning
Post by: Kate2 on April 01, 2011, 11:01:44 pm
Absolutely
Title: Re: Commercial Window Cleaning
Post by: cozy on April 01, 2011, 11:08:40 pm
2 months

I don't dislike you Kate. I just think it's about time you went over to another forum and tried to flog that George conversion you flog, to some other service industry. There is nothing worse than watching someone who's had a few, come on here and try to impress people with office speak.

You come across as the bird who is desperate to sell us all something. Try somewhere else if it doesn't sell here. This is the window cleaning section of a cleaning forum. Why are you on here? You don't clean windows.

Why do you have a pop at the members on here? Wouldn't it be better for you to come on here when you are sober?
Title: Re: Commercial Window Cleaning
Post by: Kate2 on April 01, 2011, 11:16:28 pm
Cozy you assume thats your biggest problem, I dont dislike you either but you made your mind up in your head that "I am like this" what you forget is I actually work for guys on here, all Im asking is you bear that in mind.  I canvass for some people on here so Im no stranger, and I dont like the nastiness.  I work closely with some of the guys on here - thats all im asking just lets respect each other ey?  Im the last person to want to fall out with anybody its just not my nature - I run a business, when you get popped at all the time its a wee bit hard.  But lets leave that all in the past because I think its the best way to move forward if thats ok with you?  I know myself with any doubt Im an idiot sometimes and I quite admit it.  Just passion, Its so daft these arguments I dont need it and im sure you dont either.  I canvass work for commericial cleaners, youve not mentioned that?  Im not flogging our software, its there but I dont avtively flog it.  I am a business in my own right Cozy.  It aint all about software, its about helping people. 
Title: Re: Commercial Window Cleaning
Post by: David Kent @ KentKleen on April 01, 2011, 11:22:25 pm
Cozy!!!! I told you not to use the pictures of our lass!!!!
Title: Re: Commercial Window Cleaning
Post by: cozy on April 01, 2011, 11:28:21 pm
Why do you have a pop at members on here. Are those the ones you don't do work for? How much work do you get from this forum that it makes it worthwhile to sit on here all day every day? How much do you need to earn from your telesales stuff to make that a viable way of earning money?

Why can't you just post when you are sober? If you have a real interest in the members of this forum, why not be geniune and stop trying to impress us and try to appear as some sort of superior executive type. I get the impression that you're some wannabe sales rep with a poor opinion of the service industry.

Never seen someone so prone to aggression as you. Why do your threads and posts get deleted?

Kentkleen, it's not your lass  ;D
Title: Re: Commercial Window Cleaning
Post by: Kate2 on April 01, 2011, 11:32:15 pm
Im going to give in now cozy I dont have any ulterior motive, its now down to you, ive tried to explain and its not sinking in is it, so just ignore my posts please I will do the same. Sorry Ive tried to be accommodating and I dont really need to answer your questions, once again you have assumed,  I work for other compaines not just this industry, Ill leave you to it

Regards
Title: Re: Commercial Window Cleaning
Post by: dave park on April 01, 2011, 11:32:49 pm
Well, what can i say?
Kate, I've been a window cleaner for over 20 years and know i still don't know absolutely everything about running a window cleaning company ???

However, the lines you come out with about 20 years in marketing and tele sales make it sound like you know more than anyone else about that line of work ??? ??? If you were that good would you need to be on here trawling for clients out of office hours ???

Cozy, I'm with you on this one ;D ;D
Title: Re: Commercial Window Cleaning
Post by: David Kent @ KentKleen on April 01, 2011, 11:35:13 pm
 ;D
Title: Re: Commercial Window Cleaning
Post by: Kate2 on April 01, 2011, 11:35:42 pm
Um but Im not Dave, please point me to the post that Im asking for clients?  Ive got so much to do next week I couldnt possibly take anyone else on
Title: Re: Commercial Window Cleaning
Post by: David Kent @ KentKleen on April 01, 2011, 11:44:20 pm
Kate I am looking for some small commercial work, Willing to commit to 5 hours a week for 1 month. How much will this cost me? thanks
Title: Re: Commercial Window Cleaning
Post by: cozy on April 01, 2011, 11:44:59 pm
Im going to give in now cozy I dont have any ulterior motive, its now down to you, ive tried to explain and its not sinking in is it, so just ignore my posts please I will do the same. Sorry Ive tried to be accommodating and I dont really need to answer your questions, once again you have assumed,  I work for other compaines not just this industry, Ill leave you to it

Regards
(http://www.fileden.com/files/2007/5/5/1049558/kate2%202.jpg)

regards
Title: Re: Commercial Window Cleaning
Post by: dave park on April 01, 2011, 11:46:09 pm
Hey, just my view on it,

I'm not about to spend hours going through your previous posts but i do remember reading "give me a call" or "pm me" and the likes from other topics ::)

Window cleaning i believe is built around personal customer relations and not faceless tele sales :P

Title: Re: Commercial Window Cleaning
Post by: David Kent @ KentKleen on April 01, 2011, 11:50:18 pm
I was after a price but i guess kates asleep cozy!! :o
Title: Re: Commercial Window Cleaning
Post by: Kate2 on April 01, 2011, 11:52:02 pm
No probs Dave, thats fine, Kent send me a pm - see if I can help you out. But I dont think it will be next week, if thats ok, too much on, will be the week after im afraid
Title: Re: Commercial Window Cleaning
Post by: cozy on April 01, 2011, 11:54:14 pm
Um but Im not Dave, please point me to the post that Im asking for clients?  Ive got so much to do next week I couldnt possibly take anyone else on

You just said you were too busy!!! How much do you drink at night?  :o
Title: Re: Commercial Window Cleaning
Post by: David Kent @ KentKleen on April 01, 2011, 11:56:20 pm
Can you just tell me the price please then i can tell you yes or no. thanks,  Dave
Title: Re: Commercial Window Cleaning
Post by: CLEANCARE WC on April 01, 2011, 11:56:39 pm
Im going to give in now cozy I dont have any ulterior motive, its now down to you, ive tried to explain and its not sinking in is it, so just ignore my posts please I will do the same. Sorry Ive tried to be accommodating and I dont really need to answer your questions, once again you have assumed,  I work for other compaines not just this industry, Ill leave you to it

Regards
(http://www.fileden.com/files/2007/5/5/1049558/kate2%202.jpg)

regards


sorry not getting involved but lol  ;D
Title: Re: Commercial Window Cleaning
Post by: dave park on April 02, 2011, 12:02:26 am
HA HA HA  there you go again kate :P  Kent clean pm me :o :o

Glad i'm a window cleaner and not a tele sales guru-I'm too busy for the next year at least,
not just next week ;D ;D

Chasing new work constantly would do my head in, if you're that good people will come to you via refferals surely ???
Title: Re: Commercial Window Cleaning
Post by: mark dew on April 02, 2011, 12:04:10 am
bhaaaaaaaaaaaaa
Title: Re: Commercial Window Cleaning
Post by: Kate2 on April 02, 2011, 12:05:25 am
Sorry Kent I have a close working relationship with clients that goes beyond just appt making, its pipelining, gathering info, emails etc.  Ive formed bonds with people I work with, not a miracle worker im afraid.
Title: Re: Commercial Window Cleaning
Post by: David Kent @ KentKleen on April 02, 2011, 12:05:49 am
lol Dave
Title: Re: Commercial Window Cleaning
Post by: cozy on April 02, 2011, 12:09:42 am
You don't understand guys, Kate is pipelining and gathering info and e-mails. It's a tele-sales thingy. You wouldn't understand. It's all technical stuff and way beyond us pond life glass scrubbers. We're far too stupid to understand, we're too thick. :o

Title: Re: Commercial Window Cleaning
Post by: dave park on April 02, 2011, 12:15:06 am
Don't put your self down cozy,
 plenty of tele sales guru's to do that :P :P

Kate ,Kate, Kate, Kate-KAAAAATE,

do you copy this out of a telesales manual or are you dreaming it up as you go??
Title: Re: Commercial Window Cleaning
Post by: David Kent @ KentKleen on April 02, 2011, 12:18:24 am
Its like pricing a new job up! tell them what you can do but dont tell them how much! Thats the way forward! Not.
I thought it was a simple request. Not been funny.
5 hours a week for 1 month. How much please?  And whats your average return figures? (what can i expect for my money
Sorry but these are what i have to tell people before i do any cleaning for them!
Title: Re: Commercial Window Cleaning
Post by: dave park on April 02, 2011, 12:25:45 am
I'm not doing any more quotes for work,
I'm too busy!!

I'll just turn up - do the clean - decide what to charge ;D

After all- I've been doing this job for 20+ years - just trust me!!!! HA HA-NOT A CHANCE
Title: Re: Commercial Window Cleaning
Post by: mark dew on April 02, 2011, 12:31:31 am
Its like pricing a new job up! tell them what you can do but dont tell them how much! Thats the way forward! Not.
I thought it was a simple request. Not been funny.
5 hours a week for 1 month. How much please?  And whats your average return figures? (what can i expect for my money
Sorry but these are what i have to tell people before i do any cleaning for them!

Not over the telephone you wouldn't.
If you were serious about it you should contact her.
Title: Re: Commercial Window Cleaning
Post by: David Kent @ KentKleen on April 02, 2011, 12:35:52 am
ERRRRRR i give prices straight away over the phone! Why cant someone else offering a service do the same. She seems to know her stuff so should be able to give me a idea?
If someone said to you i have a 3 bed with no conservatory all standard. How much to clean my windows. YOU WOULD KNOW wouldnt you?
Title: Re: Commercial Window Cleaning
Post by: dave park on April 02, 2011, 12:43:12 am
Dead sure I'd at least be able to give a from and to price ::)

Maybe she operates on the basis of "what were you quoted by such n such"
and then offers to match it but for a much better service, after all she knows all about window cleaning from coming on here  :P :P
Title: Re: Commercial Window Cleaning
Post by: mark dew on April 02, 2011, 12:52:09 am
No i wouldn't say without seeing the job 1st.
You could have sent her an email and got your answers using a tenth of the words you have posted about it on here.


Title: Re: Commercial Window Cleaning
Post by: dave park on April 02, 2011, 01:00:32 am
But we read many posts on here asking how much we'd charge for this job and that job
and i'm sure kate has read them too.

If Kates offering a tip top service surely she should be prepared to put her prices on display,
you never know-it could persuade the sceptics to show more respect for her claims of success ::)
Title: Re: Commercial Window Cleaning
Post by: mark dew on April 02, 2011, 01:09:27 am
But we read many posts on here asking how much we'd charge for this job and that job
and i'm sure kate has read them too.

If Kates offering a tip top service surely she should be prepared to put her prices on display,
you never know-it could persuade the sceptics to show more respect for her claims of success ::)

Yes you have a point.
But whether she is prepared to or not is up to her. But i reckon the real reason is that she wouldn't be interested in converting sceptics. She probably wants to work with people who want her services.
Title: Re: Commercial Window Cleaning
Post by: dave park on April 02, 2011, 01:20:06 am
But surely telesales is all about converting sceptics ???

Hard nuts to crack and all that, Kates words not mine.

If she can't sell herself to us lot it doesn't instill confidence I'm affraid.

Any way, I'm off to clean windows now on pubs n shops that i got mainly from
referals, not telesales ;D
I should be finished for 8 am then off for a windsurfing session-gotta make the most of the high winds (makes up for the days work i missed yesterday)
Title: Re: Commercial Window Cleaning
Post by: Kate2 on April 02, 2011, 01:25:03 am
Correct Mark

Its not just appt setting, how many of you have an electronic file I could send if Im asked for information.  PDF wise?  Its far more in depth.  I feel quite hurt about some of your assumptions on here that Im just here to make money because Im not, I will only work with people who will work with me.  Whose going to buy the data in? Me, whose going to follow the appointment up? Me, whose going to find out what is currently going on, Me.  Whose going to put the data up in the clouds for you to share, Me.  Whose going to TPS check the number when you get another number to call, to protect your business, me. I dont need the business but I just wanted to clarify its not just picking up the phone :(
Title: Re: Commercial Window Cleaning
Post by: R W C™ on April 02, 2011, 01:32:39 am
I think you some of you need to back off a bit.
Ive spoken to Kate on the phone on many occasions and had her do some hours for me with some very good results and will be continuing with the service, when ever I get a quote I get a call  with job name, number,address, a time and day to quote, any businesses she contacts but dont want a cleaner I get to find out reasons why like the ones she stated, done in house, national company, staff do them etc etc, if its a contract job I get to find out when the contract is up. I get a call from her a couple of hours after I quote to see how it went etc so she really does take note and likes to be upto date with whats going on, she is a very easy person to get on with and very polite which I like as she is representing my business,
Put it this way the work she has pulled me in will cover what I pay for her service each calender month so im breaking even now anything she gets me Monday will be my profit.

Kentkleen I think it will be hard for her to determine what she will bring you in on each day canvassed as one day might be nothing but on another you could get a a small nursing home for £90 a month with a chance to tender all of there sites  ;)

I think many of you will have a different opinion of her if you gave her a call.
Title: Re: Commercial Window Cleaning
Post by: Small but perfectley formed on April 02, 2011, 06:23:32 am
Looks like someone else bullied of the forum. :'(
Title: Re: Commercial Window Cleaning
Post by: R W C™ on April 02, 2011, 08:55:20 am
Looks like someone else bullied of the forum. :'(

Looks like it, Ill get her back on as she really misunderstood
Title: Re: Commercial Window Cleaning
Post by: Steve CM on April 02, 2011, 12:47:17 pm
Chris. Don't bother sharing the info mate. Let these pratts with the dicks the size of peanuts keep mouthing off to a woman.

It ain't worth it! more for all of us i say ;D
Title: Re: Commercial Window Cleaning
Post by: wpclean on April 02, 2011, 01:31:37 pm
Chris. Don't bother sharing the info mate. Let these pratts with the dicks the size of peanuts keep mouthing off to a woman.

It ain't worth it! more for all of us i say ;D
I really like your website steve, do you get much work from it ?
Title: Re: Commercial Window Cleaning
Post by: Steve CM on April 02, 2011, 01:45:06 pm
Nothing what so ever. It was a total waste of money. Same as the money i spend on telesales ;)
Title: Re: Commercial Window Cleaning
Post by: Stevie G on April 02, 2011, 03:58:53 pm
hi kate, can you just clear something up for me. are you tele-sales and marketing for a living.

all the best stevieg.
Title: Re: Commercial Window Cleaning
Post by: Matthew JN on April 02, 2011, 04:34:13 pm
Hi Sapphire,   sorry Matt,

Just want to bring your post back on the rails here.

Nice one with the agencies - you didn't mention but again assumption these were commercial letting agencies - although saying that you can have good potential to get work from a residential agency providing tennant check-out cleans things like that.

Just wanted to give you a couple of tips - others mention about targeting small to medium commercial clients who are fairly local - and i think that is good advice. Set yourself a radius that you are happy to travel to and work within, then have a drive about taking note of all the office blocks/buildings that you can comfortably clean, make a note of the company/building names and if possible have stroll in and try to find out who the building landlord is - are more importantly the managing agent (some landlord do manage themselves), once you understand the building management chain so to speak you can then approach the right people and ultimately the right person - try to get the email address of the person first and work from there. Alot of commercial is won on price these days so emphasise how you could save this person and their budget money.
Title: Re: Commercial Window Cleaning
Post by: mci services on April 02, 2011, 10:03:17 pm
Hi Sapphire,   sorry Matt,

Just want to bring your post back on the rails here.

Nice one with the agencies - you didn't mention but again assumption these were commercial letting agencies - although saying that you can have good potential to get work from a residential agency providing tennant check-out cleans things like that.

Just wanted to give you a couple of tips - others mention about targeting small to medium commercial clients who are fairly local - and i think that is good advice. Set yourself a radius that you are happy to travel to and work within, then have a drive about taking note of all the office blocks/buildings that you can comfortably clean, make a note of the company/building names and if possible have stroll in and try to find out who the building landlord is - are more importantly the managing agent (some landlord do manage themselves), once you understand the building management chain so to speak you can then approach the right people and ultimately the right person - try to get the email address of the person first and work from there. Alot of commercial is won on price these days so emphasise how you could save this person and their budget money.

That is sound advice thanks ;)
Title: Re: Commercial Window Cleaning
Post by: Sapphire Window Cleaning on April 04, 2011, 06:27:42 pm
Might be worth you looking at our Bid To Win course

http://www.training43.com/training-courses/bid-to-win.php

Me and the Mrs are going to the one in Crawley next week!

Matt I might have something coming up in Essex, involving communal area cleaning - possibly weekly. Also up to 20 metre wfp - if you cant do the window cleaning would you be interested in the weekly communal?

Hi Darran, yes I would be interested in the communal cleaning.


Matt
Title: Re: Commercial Window Cleaning
Post by: Darranvps on April 04, 2011, 06:33:28 pm
Phone me if you want 07766 243171
Title: Re: Commercial Window Cleaning
Post by: Sapphire Window Cleaning on April 04, 2011, 06:37:40 pm
Darran i will try and give you a call tonight if not it will be tomorrow by the latest.




Matt
Title: Re: Commercial Window Cleaning
Post by: Darranvps on April 04, 2011, 06:38:34 pm
OK Matt - Tomorrow would be better
Title: Re: Commercial Window Cleaning
Post by: Perfect Windows on June 20, 2011, 09:30:01 pm
Might be worth you looking at our Bid To Win course

http://www.training43.com/training-courses/bid-to-win.php

It's always good to know the type of people you are dealing with:

http://www.cleanitup.co.uk/smf/index.php?topic=126015.msg1091558#msg1091558

Vin