Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: idealrob on March 27, 2011, 08:00:27 pm

Title: Alexander Swan & Autoglass
Post by: idealrob on March 27, 2011, 08:00:27 pm

driving van today on main road near golf course, and golf ball hit windscreen, causing a large area of windcreen damage, contacted insurance and the earliest the windsreen can be replaced is Wednesday afternoon, so 3 days with van off road, so no wfp for us till Thursday. Speaking to Golf club manager tomorrow and alexander Swan, we have paid for cover for other ionics vehicle, but under policy rules we have to collect from and return to  swindon.

idealrob

Title: Re: Alexander Swan & Autoglass
Post by: woody1 on March 27, 2011, 08:07:31 pm

Thats pretty crap service for the money they charge what a joke

Title: Re: Alexander Swan & Autoglass
Post by: spotless2000 on March 27, 2011, 08:08:23 pm

I think you can also arrange for them to deliver the vehicle but you have to pay a delivery charge.

Title: Re: Alexander Swan & Autoglass
Post by: Frankybadboy on March 27, 2011, 09:21:22 pm

did you get to keep  the ball ;D ;D ;D ;D



or was it a hole in one :P :P :P

sorry couldnt stop laughing at that

Title: Re: Alexander Swan & Autoglass
Post by: idealrob on March 27, 2011, 10:04:01 pm

I had a good laugh at your reply, if you cant laugh at yourself or others, then its time to give up. thanks

idealrob

Title: Re: Alexander Swan & Autoglass
Post by: niceandclean on March 27, 2011, 10:20:02 pm

Call another windscreen company. I called a plan and they recommend silver shield but had to wait 2 days for a screen, so i called Auto Glass and Auto Windscreens, Auto Glass had one in stock, and was fitted that afternoon, still done on the insurance, just had to pay the excess.

Title: Re: Alexander Swan & Autoglass
Post by: R W C™ on March 28, 2011, 07:38:34 am

Rather then losing days work just pay another company, I paid £90 for a windscreen on my trafic....

Title: Re: Alexander Swan & Autoglass
Post by: the bfg on March 28, 2011, 07:54:54 am

I'm with ALex Swan  and had a windscreen fitted last October and still had to pay £75 excess

Title: Re: Alexander Swan & Autoglass
Post by: Bryan_Dolby on March 28, 2011, 07:22:59 pm

Idealrob

Go to the police report it and get a crime number

have all details ready to give police (Date time and were)

When you see the golf club manager ask for their liability insurance

Contact the quickest windscreen replacement

Get it fixed ASAP

keep reicepts

Claim loss of earnings through the golf club

Take pictures of the screen

Any witness statements collect them

If manager says not our fault try saying you will have to seek legal advise

Regards

Bryan

Title: Re: Alexander Swan & Autoglass
Post by: Blue Frog Systems on March 28, 2011, 07:25:48 pm

Shouldnt golf clubs have nets up close to roads where there is a chance of balls going towards roads ?

I think Bryan Dolby has a good point about claiming on the golf clubs insurance.

Title: Re: Alexander Swan & Autoglass
Post by: Bryan_Dolby on March 28, 2011, 08:19:03 pm

Hi

This the reason the FWC set up

Free 24 hour legal advice help line

Bryan

Title: Re: Alexander Swan & Autoglass
Post by: idealrob on March 28, 2011, 08:20:48 pm

Golf club have agree to pay all losses and invoices, but only claimed for the window as we have thousand of internal windows to clean starting april, so we started a week early, and the man who looks after the 5 figure contact is a senior member of the golf club who hit us, so kept it simple, and just claimed for the window.

thanks

idealrob