Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: peekeclean on March 12, 2011, 01:29:19 pm
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Hi all
As above realy had a call to clean someone across from a pub on a main road.
Went and cleaned it wed. Friday she called to say they had dryed bad on the upstairs windows,she then told me the front had been egged a few weeks ago and they just washed off with a hose pipe but thats still showing.
When i go to quote i allways say if they dry not up to your standered just call and i will sort them out so she was ok, but when i looked at them they was realy sxxt (dirty runs every where)so iv rewashed them and scraped the window that was egged so hope they turn out good this time.
The trouble is what next if there crap again? Is it just the windows as iv never had a complaint befor so i must be doing things right.
Has anyone had this before?
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I did a nursery, went collecting money, and they were a right mess my mate said im a cheeky monkey collecting the money,the windows full of spots like when it rains and thers sand in rain,good job they had paintins on window
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I wonder if they had just recently parted company with their last Windy, egg's is an old favorite for non payers isn't it?
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I wouldn't worry about it too much, you don't win them all. It won't be the last. as long as you are only getting the odd complaint here and there its normal. But do go back and work out what went wrong, not so much for the sake of the customer but for your own learning process.
Its almost certainly s**t from the top of the frames or the frames are milky.
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Hi all
As above realy had a call to clean someone across from a pub on a main road.
Went and cleaned it wed. Friday she called to say they had dryed bad on the upstairs windows,she then told me the front had been egged a few weeks ago and they just washed off with a hose pipe but thats still showing.
When i go to quote i allways say if they dry not up to your standered just call and i will sort them out so she was ok, but when i looked at them they was realy sxxt (dirty runs every where)so iv rewashed them and scraped the window that was egged so hope they turn out good this time.
The trouble is what next if there crap again? Is it just the windows as iv never had a complaint befor so i must be doing things right.
Has anyone had this before?
Once in a while you're going to get one wrong. The fact that you went back and redid them is a good start. Give her a call or pop round to check they came up fine the second time. She'll think you're the best thing since sliced bread for being interested and she'll recommend you everywhere.
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The trouble is what next if there crap again? Is it just the windows as iv never had a complaint befor so i must be doing things right.
Has anyone had this before?
Yes, it will happen occasionally.
Just go back an hour or so later to collect and have a look then.
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Hi all
As above realy had a call to clean someone across from a pub on a main road.
Went and cleaned it wed. Friday she called to say they had dryed bad on the upstairs windows,she then told me the front had been egged a few weeks ago and they just washed off with a hose pipe but thats still showing.
When i go to quote i allways say if they dry not up to your standered just call and i will sort them out so she was ok, but when i looked at them they was realy sxxt (dirty runs every where)so iv rewashed them and scraped the window that was egged so hope they turn out good this time.
The trouble is what next if there crap again? Is it just the windows as iv never had a complaint befor so i must be doing things right.
Has anyone had this before?
Once in a while you're going to get one wrong. The fact that you went back and redid them is a good start. Give her a call or pop round to check they came up fine the second time. She'll think you're the best thing since sliced bread for being interested and she'll recommend you everywhere.
Spot on, it's all people skills.
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like today well this house was riffy so i did trad three stories high. stickers on the windows so scraped them off. so its just best to do trad the first time. and egg wont come off with wfp work. just ring her today and ask if they are ok. best policy mate