Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: wayne zabel on March 07, 2011, 12:00:07 pm

Title: What would you do?
Post by: wayne zabel on March 07, 2011, 12:00:07 pm

Had a call today from a woman who knew my name and said that I'd cleaned her carpets last year and wants them doing again,she told me her address and I couldn't for the life of me remember her.

Ive been through my diary and its definately not a job Ive done before.I cant understand how she knew my name.I can only think its from a card drop I did in the area a few months ago.

Anyway I took the booking and I'm just wondering what to do now,when I go and she sees its not her last cleaner things might be a bit embarassing.

has this happened to anyone before?

Title: Re: What would you do?
Post by: from edge2edge on March 07, 2011, 12:03:47 pm

Hi Wayne yes only 2 weeks ago i got to a property the guy had said i had done before for him.It was his rented property and the tenants said the last guy used a porti so it definitely wasnt me as i have a truckmount.Did the job got paid cash left a receipt no problem.Regards Alan (swindon)

Title: Re: What would you do?
Post by: mark joyce on March 07, 2011, 04:13:05 pm

do the job mate its a cut throat world out there unless it was me she spoke to if so whats her number lol

Title: Re: What would you do?
Post by: Dennis on March 07, 2011, 04:19:57 pm

1. When she said last year it was probably 3 or 4 years ago.  ;D
2. If it was someone else and he wasn't memorable enough to the customer that's his tough luck.  :)
3. If she does not recognise you, say your hairs cut different.  :D ;)

Title: Re: What would you do?
Post by: clinton on March 07, 2011, 04:25:28 pm

Did you go round n have a look at the job wayne?

Sometimes they do get mixed up with having jobs done around the house and with your name it might have been similar mate.

Title: Re: What would you do?
Post by: Griffus on March 07, 2011, 05:02:55 pm

A couple of years ago we had a job where the custy called us because she liked the look of a job we had done near to her home.   I almost told her that it wasn't us but thought better of it.   I knew she'd be happy with the results and in short, she was.

Take the job and make them happy.   Fingers crossed they'll not forget this time next year :-)

Title: Re: What would you do?
Post by: james roffey on March 07, 2011, 07:26:38 pm

what would i do ?

I would clean her carpet.

You not being unethical, unless she asks " are you John smith the guy who cleaned my carpets last year " and you reply thats me.

Title: Re: What would you do?
Post by: garyfindlay on March 07, 2011, 07:37:50 pm

I`ve done that a couple of times, when I knew it wasn`t me, but on the other hand I`ve had a regular who still can`t remember it was me who cleaned her carpets the last twice.

Title: Re: What would you do?
Post by: markpowell on March 07, 2011, 07:41:16 pm

you may have worked for her before at a previous address, relax, turn up smile do the best possible job and take her money, simplez.
Mark