Clean It Up
UK Window Cleaning Forum => Frequently Asked Questions & Useful Resources => Topic started by: afssm123 on March 01, 2011, 02:06:31 pm
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Hi. Ok I am about to start my week of canvassing. I have my uniform and printed leaflets.
I intend to door knock as I think I will get the best result.
I want to go pre-armed with a form that I can complete with the customer but was thinking what questions should I be asking
I know I need to know name, address, phone number, access arrangements etc - but should there be any others?
I intend to have a tick box section for the services I will offer, so I will run through these with the customer at the time
Look forward to hearing any thoughts
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tell them how you want to be paid ;)
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Not sure if my reply is too late but here are a few things thsat you shoud maybe ask.
1) How often do you want me to come to clean the windows? (4, 8 weeks etc)
2) What will I do if there is no one home to pay? Will you be ok sending a cheque or will I have to come back on an evening to collect the payment?
3) Do you want the windows cleaned in the rain? (Can save you a journey and a rejection if they make it known now that they don't want you to show up in bad weather).
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Ask them if there are any windows needs special care,fragile or cracked.
I did a first clean couple weeks ago with WFP.As i was doing a bedroom window above the extension,i could only see the top half of the window,i heard the crack noise.I stepped back and saw the crack.
I ran to the door and asked her if there was a cracked window,and luckily she said yes,otherwise i was thinking about getting it replaced for them.Well,i made the crack even worse but she was supposed to tell me about it before i start cleaning,or i was supposed to ask ???
I feel guilty ;D
Another thing to ask customer,is it ok if you clean their windows 8 in the morning and on saturdays even sundays.
You might need to work those days and hours when really desperate of cash.