Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Ian101 on February 10, 2011, 07:05:15 pm

Title: Training customers.
Post by: Ian101 on February 10, 2011, 07:05:15 pm

ok some may think Ive been over the top with this one but had enough of this customer so wasnt bothered if I lost them or not.

Called them last night (access thru locked gate) and got the "there ok leave em this time" this was the 2nd time in 4 months so had enough. oh and their windows always covered in bird crap as they like to feed the flipping things.

dropped this letter thru their letter box this morning.

10.02.2011.


Dear Mr / Mrs XXXXXXX,

Further to our telephone conversation last night when you requested to “leave it this time as there not too bad” I have decided to move your allocated slot in my round to a bi-monthly position.

I have decided to do this as my round is very busy and I allocate a cleaning slot 4 weeks in advance, also this is not the first occasion you have cancelled a clean without sufficient prior notice.

However as I will need to spend extra time and effort on your windows and frames as they will be dirtier the cost will need to increase from its current £14 to £18 so as to reflect the extra effort required to maintain them to a high standard.

If you prefer to stay on the monthly allocated position at £14 then please let me know ASAP or if you wish to be totally removed from my round please contact me ASAP as I have a list of people wanting their windows cleaned on a regular basis.


Best Regards


Ian the Window Cleaner.

they called me 30 mins ago asking to go back to monthly clean and apologised saying didnt realise window cleaning was a properly run business ???

Title: Re: Training customers.
Post by: bobplum on February 10, 2011, 07:19:07 pm

i like it young ian ;D

you going tomorrow night to richys do

Title: Re: Training customers.
Post by: mci services on February 10, 2011, 07:23:29 pm

love it good letter

Title: Re: Training customers.
Post by: David Kent @ KentKleen on February 10, 2011, 07:27:30 pm

top letter  :)

Title: Re: Training customers.
Post by: DaveG on February 10, 2011, 07:29:48 pm

Good letter Ian, now dump em anyway..see how they like it!!!!!

Title: Re: Training customers.
Post by: Ian101 on February 10, 2011, 07:32:54 pm

Quote from: bobplum on February 10, 2011, 07:19:07 pm

i like it young ian ;D

you going tomorrow night to richys do

cant missus got family down from scotland  >:(

Title: Re: Training customers.
Post by: Ian101 on February 10, 2011, 07:35:01 pm

Quote from: H2ose on February 10, 2011, 07:29:48 pm

Good letter Ian, now dump em anyway..see how they like it!!!!!

lol tempted but think their on side now and its an easy £14 so going to see how we get on  ;)

Title: Re: Training customers.
Post by: mikecam on February 10, 2011, 07:44:55 pm

Spot on Ian.

Title: Re: Training customers.
Post by: colin purewater on February 10, 2011, 07:48:21 pm

 :)good one got the right result, proffesionally and politly. well done

Title: Re: Training customers.
Post by: bobplum on February 10, 2011, 07:49:37 pm

Quote from: Ian101 on February 10, 2011, 07:32:54 pm

Quote from: bobplum on February 10, 2011, 07:19:07 pm

i like it young ian ;D

you going tomorrow night to richys do

cant missus got family down from scotland  >:(

thats here family so do the decent thing and leave them all to talk in there own dialect and come an talk windows with us :-*

Title: Re: Training customers.
Post by: CLEANCARE WC on February 10, 2011, 07:59:28 pm

LIKE IT MIGHT HAVE TO BORROW THAT  ;)

Title: Re: Training customers.
Post by: jay kingston on February 10, 2011, 08:00:41 pm

Good letter Ian

Shows you are in control of your business and EDUCATING your customers so that they know what to expect.For example cleaning in the rain.I always inform new customers that I clean in the rain.

Jay