Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Klean07 on January 16, 2011, 08:33:10 pm

Title: Awkward customers.
Post by: Klean07 on January 16, 2011, 08:33:10 pm
Ive just sent texts to 7 custies telling them that I will be around tomorrow. 6 text me back says ok, but other one says oh could I do Wednesday morning instead. Well I wouldnt mind but she does this to me every month. If it wasnt for the fact that its a £25 job I would dump her.

Has anyone else got custies like this?
Title: Re: Awkward customers.
Post by: Steve CM on January 16, 2011, 08:34:40 pm
send texts that are automated and then you won't get drama!

i sent out about 30 texts tonight with no drama
Title: Re: Awkward customers.
Post by: mci services on January 16, 2011, 08:35:50 pm
yes so I dumped them, hate texting
Title: Re: Awkward customers.
Post by: formb on January 16, 2011, 08:43:57 pm
Text them back, saying 'sorry this is an automated text service and cannot accept incoming messages'
Title: Re: Awkward customers.
Post by: tradclean on January 16, 2011, 08:45:08 pm
why do you txt them m8? do they only like them being done when they are in,
or is an access thing?
cant you just txt them & do them?
Title: Re: Awkward customers.
Post by: Steve CM on January 16, 2011, 08:46:07 pm
Text them back, saying 'sorry this is an automated text service and cannot accept incoming messages'

 ;D

like it!
Title: Re: Awkward customers.
Post by: lyndy on January 16, 2011, 08:56:45 pm
We have loads we have to text or call a real pain,most will go as we build the round.it may well be £25 but if you never get to clean that often it's not worth the grief
Title: Re: Awkward customers.
Post by: james44 on January 16, 2011, 08:56:45 pm
Quote
If it wasnt for the fact that its a £25 job I would dump her.

You should be treating all your customers the same not on price!
Title: Re: Awkward customers.
Post by: Ste M on January 16, 2011, 10:45:16 pm
send texts that are automated and then you won't get drama!

i sent out about 30 texts tonight with no drama

i know you do this as ive had one off you. how do you od them mate?
Title: Re: Awkward customers.
Post by: George P on January 16, 2011, 11:26:20 pm
if your nearby wednesday then do them, if not say it would have to be on next visit, unless its very good hourly rate then maybe go out your way,
Title: Re: Awkward customers.
Post by: Steve CM on January 17, 2011, 07:08:12 am
send texts that are automated and then you won't get drama!

i sent out about 30 texts tonight with no drama

i know you do this as ive had one off you. how do you od them mate?

od?
Title: Re: Awkward customers.
Post by: Ste M on January 17, 2011, 07:39:43 am
send texts that are automated and then you won't get drama!

i sent out about 30 texts tonight with no drama

i know you do this as ive had one off you. how do you od them mate?

od?

sorry should of been 'do'  ;D
Title: Re: Awkward customers.
Post by: Steve CM on January 17, 2011, 12:58:53 pm
www.txtlocal.co.uk
Title: Re: Awkward customers.
Post by: Helen on January 17, 2011, 02:48:59 pm
1 out of seven isn't bad. Next time why not text her first, see what day she says and put the others in that area on the same day, keeps everyone happy then and makes one less awkward custie for you.
Title: Re: Awkward customers.
Post by: Steven Ternent on January 17, 2011, 03:50:54 pm
Text ::)
Only if the house was £250 or above,

And then I only text back, Yes or no and/or an aternative date if required!

Text! It has to be really important even to text the wife ;)
Title: Re: Awkward customers.
Post by: Klean07 on January 17, 2011, 04:50:11 pm
why do you txt them m8? do they only like them being done when they are in,
or is an access thing?
cant you just txt them & do them?
Ask a daft question get a daft answer. I only text ones that either have access problems or locked gates!!
Title: Re: Awkward customers.
Post by: window11 on January 17, 2011, 05:31:18 pm
shoot me if you will.

why bother texting in the first place, i can only see this being any good if they had a gate to high to get over and was locked, apart from that why else do you text, not having a dig, just cnt see the point, i got over 400 custies and have never sent a text in 4 years

or


am i missing something that will make me millions  ::)
Title: Re: Awkward customers.
Post by: Klean07 on January 17, 2011, 10:04:23 pm
shoot me if you will.

why bother texting in the first place, i can only see this being any good if they had a gate to high to get over and was locked, apart from that why else do you text, not having a dig, just cnt see the point, i got over 400 custies and have never sent a text in 4 years

or


am i missing something that will make me millions  ::)

Most people I know let alone work for keep their gates locked for obvious reasons. I also don't go around climbing over custies gates its not proffesional. If I had a wc that climbed over my gate then it would be his last time to do it.

Also imo custies respect your business more if sending a text night before. I have 800 free texts per month so may as well use a few to save me doing myself an injury climbing gates etc.
Title: Re: Awkward customers.
Post by: boshravie on January 17, 2011, 10:27:01 pm
shoot me if you will.

why bother texting in the first place, i can only see this being any good if they had a gate to high to get over and was locked, apart from that why else do you text, not having a dig, just cnt see the point, i got over 400 custies and have never sent a text in 4 years

or


am i missing something that will make me millions  ::)

Most people I know let alone work for keep their gates locked for obvious reasons. I also don't go around climbing over custies gates its not proffesional. If I had a wc that climbed over my gate then it would be his last time to do it.

Also imo custies respect your business more if sending a text night before. I have 800 free texts per month so may as well use a few to save me doing myself an injury climbing gates etc.


WELL DONE.
Title: Re: Awkward customers.
Post by: David Kent @ KentKleen on January 17, 2011, 10:33:58 pm
I have a big set of ladders to 'professionally' climb every locked gate.
Never had a gate say 'not today can you climb me on wednesday'
Just a thought !!!! ;) 
Title: Re: Awkward customers.
Post by: Klean07 on January 17, 2011, 10:40:10 pm
I have a big set of ladders to 'professionally' climb every locked gate.
Never had a gate say 'not today can you climb me on wednesday'
Just a thought !!!! ;) 
What are ladders? I'm wfp aint got time for all that crap!!
Title: Re: Awkward customers.
Post by: David Kent @ KentKleen on January 17, 2011, 10:44:49 pm
Klean!!!!
You dont use ladders wfp?
 ;D