Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Kate2 on January 11, 2011, 07:17:13 pm
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Just a very quick post
If you were outsourcing your calls to a telemarketing person, whats the min hours per week you would want
TIA
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I think it might depend on the hourly rate ::)
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Yes I understand Wight, good point, sorry about that. Best thing maybe I should say is budget
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As many as it takes. I think most guys would pay by job?
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Thanks Hydro
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I might have got the wrong end of the stick but I understand your role would be to do the communications a get the commercial work in for the customer? What happens when you have clients with the same needs? how would you decide who to give the leads to?
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Hi Hydro
Do you mean same postcodes, no would only base it on having delegated postcodes, could not sell services against eachother. Yes commercial.
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Yes that's what I meant. Say you were working for several customers in say... London and a big commercial job comes up - who are you going to contact first? Are you expecting an income even if you can't pass any work on? Are you doing the work of a company secretary? Can't get my head around what it is exactly you intend to offer and how.
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Hi Hydro
No I wouldnt be taking any incoming calls, it would all be proactive appointments generated by myself and a small team, unless of course somebody rang in. No, wouldnt take on anybody in the same area.
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Ok say you take on someone from St Ives in Cornwall - how will he ever get commercial work if he hasn't got the right credentials? You've got someone like Dave Morris just down the road who will hoover up all the work with his experience and qualifications. You could have a load of newbies on your books desperate for work who won't get any.
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That would be down to my skills in sales, customer service, how I approach people, follow up customer service, just because somebody might be big, dosent mean they will get the job. Its about representation of a client you are working for. How you work on the premises, nature, friendliness etc. If your big dosent necessarily mean your better.
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large chain work unless ur face fits you will never get, unless you have all the right paper work and are cheap enough,
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Thats fine Blue
But sometimes chain work can be so time consuming you would be better going for stuff thats a little easier to navigate, get to speak to the decision maker without going through the rigmarol, because time spent doing that is time lost doing what you can do. Not to say its a no no though. Crikey if I could count the number of times that I done head office for a penny think I would be a rather rich lady. Countless and countless of times over 20 years.
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im interested in talking to you i use telemarketers at the moment and would be interested in what you offer.
danielharris68@yahoo.com
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How do you get on with them Dan?
If Im going to do it, it will have to be done very structured
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Hi Dan
I was thinking of something similar, with regards to putting leads out. This is something a little different, because I have been working for a few guys - its just changed my perception of how to do things. It would be proactive rather than reactive.
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hi Kate
i think price would have to be on leads generated or on ongoing commission of any job generated, you know yourself some areas are very difficult to generate any leads but if you got ongoing commision from jobs it could still be worth your while, as for hourly rate this would depend on amount of work you could bring in and i think companies would soon drop you once leads dried up a bit.
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Yes Trevor, I must admit some areas of the country seem to be slightly harder to crack than others.
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hi kate, sory if its been asked before but are you a cleaning company and canvesser or a canvessing company, cheers george
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No probs George, im a freelance telesales person, no I dont own a cleaning company.
Im just doing some research into something thats all.
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ok thanks, may call you, have you got a number, if you dont want to put it on here then if you want to email me its enquiries@powellswindowcleaners.co.uk thank you
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Maybe a free trial, to show how good your skills are.
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Ha ha Dave, already done that.
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Hi Kate, just wondering how you approach commercial customers in telesales? - When you phone up do you explain that it is a window cleaning company and offer an immediate quote (based on approximation / what your client has told you) - or is it a case of getting a lead and then the client can show up and give a quote at the place?
Cheers,
Rob
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Hi Rob
Its really quite straight foward, its my job.
I think alot of it is to do with confidence.
Theres nothing stopping anybody from picking up the blower and saying " Hello im from X, would it be possible to speak to the person thats in charge of building facilities, maintenance" Just as long as you get to speak to the decision maker, thats the most important thing. Then you need to tie them down into seeing you. Give an option, either monday at 3 or tuesday at 11 dont give them a chance to say no. Your then giving choices. Its not difficult calling its high volume I would say you should be able to do about 20 calls an hour
Never be afraid, they get tons of calls a day
Hope that helps
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hi kate
i have paid £12 per hour plus a commision
what are your charges?
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Hi Alex
If you want to email me, Im just looking in to costings etc.
Kind regards
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Maybe a free trial, to show how good your skills are.
to late Dave! ;)
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I would definately see the benefit of using a service like this.
I heard of one place that charged £10 per hour of phone calls, plus a bonus of £15 per appointment made.
So if the person spent a whole day (say 6 hrs) doing calls and you got 4 appointments from it, the cost would be £120, which is a bargain, because if your any good, you should be able to get a good proportion of the appointments as customers. This would be for commercial window cleaning only by the way, this wouldnt work for domestics i dont think.
I think that woud be acceptable to pay. The thing is too, you cant just do it for one day, and if it doesnt work say "this person is rubbish". Some days will be good, some will be bad, thats just luck. I think you'd probably need to comit for a 3 or 4 days to get a good measure.
Just for the record kate, i really dont think you should ever do free trial. People will massively take advantage of that, and the service your providing is valuable.
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Thank you Nick
Thats a good post.
It is about continuity and building your data.
No there wouldnt be any commission, just an hourly rate which Im still costing.
Some areas are harder than others admittedly, as another poster had said.
Ive done 1 trial and that was fine, so dont really need to do anymore
Your spot on also, some days good some days bad
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i do think you need to look at it long term. you can't expect miracles in a day! i would look at it over say a 12 month period. lots of relationship building. Lots of finding details out. Lots of chasing your own tail. (by 12 months i'm talking minimal hours a week)