Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: wayne zabel on January 03, 2011, 06:03:27 pm

Title: Not the best of starts
Post by: wayne zabel on January 03, 2011, 06:03:27 pm: Well 2011 hasnt got off to a good start............I only have/had 3 jobs booked for this week,got to door at job today - told customer I'd do job on bank holiday as she was working all week - No answer,rang her no answer.

Just got text from job I was doing on Thursday saying can she cancel as she's been bouight a Vax as a moving in present.Well at least she had the decency to text.

Dont some people just Pee you off >:(
Title: Re: Not the best of starts
Post by: Paul_Ashworth on January 03, 2011, 06:06:02 pm: its just the time of year, some will have over spent over Christmas it will soon pick up
Title: Re: Not the best of starts
Post by: chrisjohn on January 03, 2011, 06:39:26 pm: Snap!! Ive got 3 jobs booked in this week.

Hopefully will pick up over next few weeks

Chris
Title: Re: Not the best of starts
Post by: clinton on January 03, 2011, 06:49:15 pm: You will pick up as the weather is better,last year we were stuck in snow till the 16 jan i think.

Got a fair few jobs booked and starting back tmor morn 3 jobs..
Title: Re: Not the best of starts
Post by: wynne jones on January 03, 2011, 07:56:35 pm: Wayne

I really hope your luck changes. One idea is to just focus on all the good things that happen rather than the bad.

Strangely we tend to attract what we think about the most. Also changing the way you see the results you don't want, rather than simply getting them off your chest has been proven a better way to be successful.
Title: Re: Not the best of starts
Post by: wayne zabel on January 03, 2011, 08:21:18 pm: I cant really complain,Ive had quite a good run for the past 5 months since going full time.

I fully expected to hit a quiet time soonMy point is,I just get annoyed when I go to do a quote,arrange a date convenient for the customer and attend the appointment and they dont even answer the door or cancel a day beforer.Its just very bad manners.

The most annoying thing is I get cancelled because the customer gets a Vax for a present and thinks she'll get her carpets clean.

I would get a really bad name if I wasnt reliable.
Title: Re: Not the best of starts
Post by: wynne jones on January 03, 2011, 08:38:39 pm: I don't think that will ever change.

It's something you have to accept. Obviously if you can come up with ways to prevent something happening again in the future then be sure to act on that. For instance I never book in November, jobs for around Christmas without a deposit. I now never get to the last week of Christmas and curse people for no shows.
Title: Re: Not the best of starts
Post by: richy27 on January 03, 2011, 09:17:48 pm: it will never change try to always rise above it give them the option to re-book or end the conversation in a polite manner. i used to get really pi**ed off with no shows and cancels but ave now just accepted this will happen from tme to time .

thi will be my third jan now and the " off season " is not as bad as it used to be just keep refering to previous years and take any improvement on monthly T/O from a previous year as a step forward. use the time on your hands to construct a direct mail letter to com prospects , review your on going market plans , go leafleting plenty of constructi things to do
Title: Re: Not the best of starts
Post by: clinton on January 03, 2011, 09:37:30 pm: Wayne maybe they would answer the door to a set meal take away for a nice suprise lol
Title: Re: Not the best of starts
Post by: Linds Russell on January 04, 2011, 09:42:14 am: I have made a pre printed letter that I carry in the van for occassions like that. It is nicely worded and encourages them to call back as "calling your carpet cleaner is the last thing on your mind when you have to leave for an emergency".

It works well and some but not all customers call back.
Title: Re: Not the best of starts
Post by: from edge2edge on January 04, 2011, 10:15:30 am: Guys i had a bad December due to weather cancellations and was feeling really sorry for myself but got a reality check when my eldest daughter got admitted to hospital with pnuemonia.She has just come out of intensive care and should make a full recovery but it did make me sit back and think what my real priorities were.Regards Alan(swindon)
Title: Re: Not the best of starts
Post by: MAX Carpets on January 04, 2011, 10:44:28 am: Best wishes Alan, hope your Daughter has a speedy recovery.

Justin
Title: Re: Not the best of starts
Post by: Matt Seymour on January 04, 2011, 10:46:10 am: Had an equally great start myself.

Took the machine down to my local supplier/repairer as it had a bit of a leak and it looks like the pump is knackered.

Brilliant.
Title: Re: Not the best of starts
Post by: derek west on January 04, 2011, 11:51:56 am: glad to hear she's on the mend alan, good luck and best wishes.
Title: Re: Not the best of starts
Post by: clinton on January 04, 2011, 05:18:30 pm: Same here alan from me mate ..
Title: Re: Not the best of starts
Post by: Doug Holloway on January 04, 2011, 05:25:27 pm: Hi Alan

My best wishes as well and as you say it brings a bit of context.

Cheers

Doug
Title: Re: Not the best of starts
Post by: markpowell on January 04, 2011, 06:12:07 pm: Best Wishes Alan
Mark
Title: Re: Not the best of starts
Post by: from edge2edge on January 04, 2011, 07:56:03 pm: Thanks for the support guys its much appreciated.I have just got back from the hospital and have been told the pnuemonia was brought on by swine flu so she will be in for another week at least all being well befor 2-3 weeks at home to recuperate.Not good but she is in good hands so you have to stay positive really.Regards Alan
Title: Re: Not the best of starts
Post by: Billy Russell on January 04, 2011, 09:25:48 pm: wishing your daughter a speedie recovery!

Regards

Billy