Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Nick_Thompson on December 17, 2010, 05:53:04 pm

Title: Customers in arrears.
Post by: Nick_Thompson on December 17, 2010, 05:53:04 pm
I’m owed £979 from customers in arrears.

How does that compare with what you are owed?
Title: Re: Customers in arrears.
Post by: Paul Coleman on December 17, 2010, 05:57:01 pm
I’m owed £979 from customers in arrears.

How does that compare with what you are owed?


Nearly £1,400 here but about half of that is not actually overdue as there are some commercial jobs where we agree a timescale that hasn't been exceeded yet.
Only a few of them seem to be taking the piddle.
Title: Re: Customers in arrears.
Post by: Sean Dyer on December 17, 2010, 05:58:11 pm
1085.00
Title: Re: Customers in arrears.
Post by: A & J Owen Window Cleaning on December 17, 2010, 06:11:39 pm
about £250 collect a lot of them most dommestics
Title: Re: Customers in arrears.
Post by: bobplum on December 17, 2010, 06:15:55 pm
after today about £130.00
Title: Re: Customers in arrears.
Post by: R W C™ on December 17, 2010, 06:19:39 pm
£1556  :-[
Title: Re: Customers in arrears.
Post by: Nick_Thompson on December 17, 2010, 06:44:55 pm
That’s quite a variation.

I usually just leave a SAE and wait, but due to falling behind with my round I might go out a collect over the next week.
Title: Re: Customers in arrears.
Post by: dazmond on December 17, 2010, 07:06:35 pm
£450 at present with about £150 of that in cheques that should be landing on my doormat in the next few weeks.

a lot of days this week ive got 70-80% of my days earnings in when i clean as a lot have been  retired custies or housewifes.GOOD PAYERS!! ;) ;D ;D


DAZMOND
Title: Re: Customers in arrears.
Post by: Steve CM on December 17, 2010, 07:08:53 pm
10.5k

hoping to get a lot in this week
Title: Re: Customers in arrears.
Post by: Dean Taberner on December 31, 2010, 11:37:20 pm
10.5k

hoping to get a lot in this week

Did it arrive steve?

Its your round if it did. :-)
Title: Re: Customers in arrears.
Post by: darren clarke on December 31, 2010, 11:45:24 pm
less than £100, but i stop cleaning after 2 missed payments and dont clean commercial till i get paid for the last one,  except where agreed
Title: Re: Customers in arrears.
Post by: NJWindowCleaning on January 01, 2011, 10:05:41 am
People who only owe for one Month and the amount they owe is £283.00 ;D
Title: Re: Customers in arrears.
Post by: HIGH LEVEL WINDOW CLEANERS (scrimmy) on January 01, 2011, 10:31:27 am
being owed nearly a grand is no excuse for not buying a set of clothes ;D ;D

that picture reminds me.....i am putting my foot down with the wife and DEMANDING a new apron this year. 8)
Title: Re: Customers in arrears.
Post by: rich fraser on January 01, 2011, 10:49:24 am
£750 owed on window cleaning round and £3122 on one truck cleaning contract
Title: Re: Customers in arrears.
Post by: Sean Dyer on January 01, 2011, 10:56:55 am
down too under 500 for domestic

will be owed more than that on one job after its finished monday but that will be paid after invoice is put in on the tuesday within 2 weeks

im stopping collecting on most work after this week, all cleans as done in the new year willl be getting a letter with new collecting terms, and price rise

Title: Re: Customers in arrears.
Post by: rich fraser on January 01, 2011, 11:13:05 am


im stopping collecting on most work after this week, all cleans as done in the new year willl be getting a letter with new collecting terms, and price rise


Quote
i started doin this 2 months ago. it makes you realise just how much of your life you waste darting around chasing money. to start with i didnt like waiting for cheques, but they soon started flowing in
Title: Re: Customers in arrears.
Post by: Sean Dyer on January 01, 2011, 11:15:27 am
I have 2 rounds pay already by cheque by my older work is all still collecting bar a very small number who pay by bacs etc

I cant wait to give up collecting

I spent 3-4 hours the other night, had over 600 owing and got £50 in, its a soul destroying waste of time!

That was a one off but just reinforced how much of a bad idea it is, i always liked the idea of seeing the custy etc, and the personal touch but its just not worth it the cons out weight the pros!!
Title: Re: Customers in arrears.
Post by: Handyman Window Cleaning Services on January 01, 2011, 12:49:42 pm
about £700 owed £300 is commercial, so £400 worth in domestic.

i had a £7.50 customer give me £7.50  for december and £100 cheaque for next years 12 cleans, change leaves a £10 tip.

pitty i didnt have a few more like that.

some customers pay quarterly in advance
some pay bimonthly in arrears

some have the money on the side table ready waiting even if you come collecting 3 weeks later
Title: Re: Customers in arrears.
Post by: Londoner on January 01, 2011, 01:07:30 pm
I am probably owed around about £100 at any given time. Apart from a couple of customers with which I have special arrangements if cheque is not recieved within a week or so they get a phone call.
Title: Re: Customers in arrears.
Post by: richard jagger on January 01, 2011, 01:17:41 pm
I have had simaler late payment problems of late. AS from new years it will cost them and admin cost to pay later and it will cost even  more if its over a month.They all have the cash just sloppy. It costs me if I am late with my bill.I will be sending they a copy of my new terms of business.I will apply it very ridgedly.IF THEY DONT PAY i WILL GO SMALL CLAIMS AT THERE COST.
Title: Re: Customers in arrears.
Post by: Londoner on January 01, 2011, 01:20:54 pm
A phone call is usually enough. Small claims court doesn't work anyway. You can get a judgement although its rarely worth the time and effort. Even so there is no mechanism for making them pay up.

Anyway, they only have to say they were in all that day and the windows were never cleaned and the case will be thrown out almost certainly
Title: Re: Customers in arrears.
Post by: richard jagger on January 01, 2011, 01:40:45 pm
I have had a few I call and they apologise for not paying and then just forget payment again.In the case of small claims court is it not the defendents duty to prove I did not clean.as I do drop invoice them on the day.
Title: Re: Customers in arrears.
Post by: Crystal-clear on January 01, 2011, 03:34:09 pm
I’m owed £979 from customers in arrears.

How does that compare with what you are owed?


Sounds reasonable but i wouldnt look at the figure to much its more what % of your round worth is still owed to you, personally if its higher then maybe 20 or 30% then see whats going on.

thats how i do it anyway.
Title: Re: Customers in arrears.
Post by: dai on January 02, 2011, 12:16:34 pm
I told everyone about 3 months ago that I was no longer going to collect,
This has resulted in quite a lot being in arrears.
I made a big mistake by never taking customers phone numbers, I wish I had now, it's so much easier if you can call and ask them to pay. I have an increasing amount paid on line, and I have been really pushing this method of payment.
Title: Re: Customers in arrears.
Post by: cozy on January 02, 2011, 12:35:06 pm
About 500 quid. That's pretty normal for me.
Title: Re: Customers in arrears.
Post by: Poles R Us on January 02, 2011, 12:39:03 pm
I’m owed £979 from customers in arrears.

How does that compare with what you are owed?


£250 abouts bin as high as £700 in the past
Title: Re: Customers in arrears.
Post by: Alex Wingrove on January 02, 2011, 03:16:37 pm
1207.50

And that's not counting debts I have written off. Although its been months and years I still remember who they are and how much they owe, and one day I will find them at home, and they will pay!
Title: Re: Customers in arrears.
Post by: Richard Neal on January 03, 2011, 12:31:39 am
I always seem to be owed at least £250 for domestics
Title: Re: Customers in arrears.
Post by: woody1 on January 03, 2011, 07:50:36 am
I do a massive pust on getting all money in a week before christmas i only have ten pounds owing, i have never managed to get it to 0 yet maybe next year
Title: Re: Customers in arrears.
Post by: G Griffin on January 03, 2011, 08:32:18 am
I do a massive pust on getting all money in a week before christmas i only have ten pounds owing, i have never managed to get it to 0 yet maybe next year

Do you mean this year?  ;D