Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: derek west on December 14, 2010, 01:05:18 pm
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snow and ice united - 0
flu bug city - 4
not been effected by the snow so far all though theres more on the way, but this flu bug is really putting a spanner in the works.
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snow and ice united - 0
flu bug city - 4
not been effected by the snow so far all though theres more on the way, but this flu bug is really putting a spanner in the works.
Is that you with flu or the custies?
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snow and ice united - 0
flu bug city - 4
not been effected by the snow so far all though theres more on the way, but this flu bug is really putting a spanner in the works.
Is that you with flu or the custies?
I was wondering too ???
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i can see how it may be confusing, a little women flu would not stop me from grafting, its the custies who have cancelled.
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i can see how it may be confusing, a little women flu would not stop me from grafting, its the custies who have cancelled.
Little women flu ???
Never had it myself....a slight sniffle and I take to me bed. ;D
Maybe when you quote your custies, you ought to give them advise on how to eat and stay healthy :-*
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i can see how it may be confusing, a little women flu would not stop me from grafting, its the custies who have cancelled.
Little women flu ???
Never had it myself....a slight sniffle and I take to me bed. ;D
Maybe when you quote your custies, you ought to give them advise on how to eat and stay healthy :-*
coming from me? your avin a giraffe aren't ya. maccies and curries? ;D
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Very true derek ;D
Think the end of the week and next week will be quiet as the weather will be bad here again..
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Some customers will use any excuse to cancel this time of year, sometimes will not answer door when you arrive etc, rather than just saying cant afford it with xmas, happens few times every year without fail, espacially people that booked weeks ago
Mark
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Last week I had 2 cancel the day before I was to do the job,2 cancelled quotes I was going to do for no reason and went to do a job on Saturday morning and got no answer at the door.Didnt even have the decency to call me and apologise.
Really peeeeed me off.
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That does happen wayne and dont let it stop you mate,they seem to come in twos n threes mate,
Had that done to me before too with not answering the door ::)
Dont be calling them a piza or curry set meal mind ;D
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never had someone not open the door yet, fingers crossed it never happens.
all 4 that cancelled cos of flu have rebooked so its not like ive lost out and i'm never fully booked so theres always a space.
had someone call me to cancel when i was outside the front door, i knocked anyway and told them put the kettle on, its the least they could do. they rebooked and i did the job. ;D
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Its worse when they cancel by text about 11 o clock the night before and dont eve have the decency to ring you
Mark
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[coming from me? your avin a giraffe aren't ya. maccies and curries? ;D
Tongue in cheek comment "D" or maybe it was maccies in cheek ;D ;D
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22 years of cleaning carpets and you still get cancellations some even same day, I never got them 22 years ago it's more of todays people (that makes me feel old)
This is the time of year when people get the chance to get their carpets cleaned and then get cold feet and think that they need the money for something else or the weather puts them off or they get asked to an Xmas party it's called buyers remorse, I've had 2 this week luckily I filled them back up but it does mess with your diary planning.
Shaun
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Ive had the one customer rebook 3 times now, and she just phoned and cancelled again!
On the other hand I went out and did a quote for a customer and she called today again asking for a price for just the one carpet as if she was a new customer!
its tough times for some customers, I think next year will be harder.
Barry
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Hi Guys
I get very few cancellations but 4 in past 6 days which is not good.
Just have to roll with it but it does mess up my diary.
Cheers
Doug
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Its worse when they cancel by text about 11 o clock the night before and dont eve have the decency to ring you
I'd consider that quite a result :o
I've had a couple over the years that have done it at 8am, literally as I'm getting myself together ready to set off. Now that sort really pee me off. >:(
As for flu, a real flu makes you bedbound where you can hardly get out of bed, anything else is a cold. So I would excuse people who have 'real flu.'
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Specially even more and cancel at a late time and i guess thats our new clients as my regulars dont really do that.
Shouldnt have said that now as il prob get a text ;D
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looks like snow and ice utd are gonna score a few goals tomorrow, if this snow keeps up.
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Got your letter cheers big ears ;D
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What gets me is they cancel at the drop of a hat but if you have to cancel for snow or machine breakdown they get the lip on,some are understanding others just rant had one where could not get to her because of weather 2 weeks ago her mother booked in today so rang last night to confirm "you let my daughter down so I got someone else" I replied if she had actually looked out of the window the day her daughters was booked ::)
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Got someone else without even cancelling?
I would have lost the plot on her... what if you never confirmed and rocked up there
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I think every body gets these great customers who cancel hours before or even better do not cancel at all and you find out when you have wasted your diesel and your time when their is no one in ( these people pee me off )
best one i had was going to a job and finding the carpet cleaner answer the door , then the customer say she thought this company was us, then started shouting at the cleaner saying he had no right to do the job as she had canceled his company as he was to expensive. don't know what the end result was as i made a quick exit when she started shouting and screaming at this poor guy
PS i hope he well over charges
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2 commercials cancelled christmas week - both will be re booked or am def sending a cancellation fee!!! as it happens replaced one minger with a prem footy player (cheers Stu) and the other - a training centre with a proper titled Lord flood job!!! (Big thanks to IDEALROB! drapes and bedding on their way to you soon) THANKYOU my guardian angel!!!!!!!!!!!!!!!!!!!!!!!!! ;D 8) :P
Awesome when this poo goes right
All the best
Stu