Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Matthew Bateman on November 22, 2010, 07:55:43 pm

Title: Frequency.
Post by: Matthew Bateman on November 22, 2010, 07:55:43 pm
A good proportion of the work we do is 6 weekly. However there is an ever-growing percentage of work we have been taking on this year at longer frequencies. 8 weekly isnt unusal now and quite often sizeable/attractive contracts are going to 10 weeklyand 3 monthly.

What would you consider to be the limit on visit frequency before you turned round and said enoughs enough, we cant take you on on those conditions.

(I ask as Ive just secured 2 nice properties, with the intention of visiting at 3 monthly frequency but they want 4 monthly, one is £85.00 and the other £65.00; they are both likely to be nicely within my target hourly rate.)

Matt
Title: Re: Frequency.
Post by: darren clarke on November 22, 2010, 07:59:04 pm
the most i do is 2 monthly,  but am planning on moving to 6 weeks and nothing else,  any thing else is a stand alone job
Title: Re: Frequency.
Post by: the bfg on November 22, 2010, 08:01:48 pm
Mat.

at those prices I would just accept as they are still on the books,   Ive had a few go from 4/6 weekly to 8/12 weekly but thats the way its going down in the south,

people will say they have their customers trained to 4 weekly cleans and good on them if they can keep them to it but whether it be the recession taking hold or just the culture of WFP on domestic  more and more are asking for these frequencies.

I thinkanything over a 4 month period should be cleaned as one offs and chatged accordingly.
Title: Re: Frequency.
Post by: dave0123 on November 22, 2010, 08:05:43 pm
I finding alot more going for two monthly, i try and sell monthly first of all then if you have been going a good few years like me you start to pick up on if there going to go for it or not... usally the big signs are we will let you know..

soon as they say that i say well you could have it every 2months then they snap that up think over time monthly is going to be either going to 6 weekly or 8 weekly.
Title: Re: Frequency.
Post by: Matthew Bateman on November 22, 2010, 08:06:00 pm
I havent refused either of the jobs BFG mate. What Im going to do is visit on an 8 weekly frequency but alternate between the two properties as theyre both within half a mile of each other. So the work will still fall into place in the round for that location.

Did you get my text when I was away about Davis and Tate?
Title: Re: Frequency.
Post by: chopsie on November 22, 2010, 08:08:29 pm
Well I did a place tonight that i had not cleaned since 9th of April, So well over 7 months. It was as good as most I do at 2 months, It really made me think what the maximum is I would go to.
Title: Re: Frequency.
Post by: Smudger on November 22, 2010, 08:08:58 pm
Hi Batman,

although it's nice to get regular intervals - the best being 4 or 8 weekly it's sometimes out side the budget
or need of the customer so 12 wky to even twice yearly is ok and price is charged accordingly - we make sure that
if it's a large place ( 2 hours or more ) it's rota'd for a Saturday so never clashes with more regular work.

the only thing that would grate is when a custy varies things ( ie..  12 wky  then change to 20 wks then back to 12 wky etc.. )

Darran
Title: Re: Frequency.
Post by: Matthew Bateman on November 22, 2010, 08:11:40 pm
Well I did a place tonight that i had not cleaned since 9th of April, So well over 7 months. It was as good as most I do at 2 months, It really made me thing what the maximum is I would go to.

Thats interesting, cheers Chopsie.

These places are out in the sticks, so its encouraging.
Title: Re: Frequency.
Post by: ant french on November 22, 2010, 08:15:13 pm
i only offer every 4 weeks unless its a office or factory. i got 1 office on the books for every 6 weeks, but fingers crossed when i go bk the van will have writing on it and a few more custys will be coming my way i hope lol  ;D
Title: Re: Frequency.
Post by: Frankybadboy on November 22, 2010, 08:16:22 pm
I havent refused either of the jobs BFG mate. What Im going to do is visit on an 8 weekly frequency but alternate between the two properties as theyre both within half a mile of each other. So the work will still fall into place in the round for that location.

Did you get my text when I was away about Davis and Tate?
this is what i do,so in fact you are only doing 1 every 5/6weeks. ;)
Title: Re: Frequency.
Post by: the bfg on November 22, 2010, 08:18:04 pm

Did you get my text when I was away about Davis and Tate?
Quote















no I never got it Mat,   but Davis and tate called me and I went there and did the insides on 2nd clean,   said I would do that every 3 months which they seemed happy with.


still cant find about 6 of the other ones but gonna try again tomorrow afternoon hopefully.






Title: Re: Frequency.
Post by: Matthew Bateman on November 22, 2010, 08:19:59 pm
Rightie oh.

6 other ones? What you mean?
Title: Re: Frequency.
Post by: Frankybadboy on November 22, 2010, 08:23:12 pm
use a sat nav you got loads. ;D ;D ;Dwhich are mine
Title: Re: Frequency.
Post by: mikecam on November 22, 2010, 08:45:04 pm
A good proportion of the work we do is 6 weekly. However there is an ever-growing percentage of work we have been taking on this year at longer frequencies. 8 weekly isnt unusal now and quite often sizeable/attractive contracts are going to 10 weeklyand 3 monthly.

What would you consider to be the limit on visit frequency before you turned round and said enoughs enough, we cant take you on on those conditions.

(I ask as Ive just secured 2 nice properties, with the intention of visiting at 3 monthly frequency but they want 4 monthly, one is £85.00 and the other £65.00; they are both likely to be nicely within my target hourly rate.)

Matt

The answers in your own question. There is no limit on frequency, as far as i'm concerned or know. The two jobs you mention are premium price jobs, i'd probably go exactly when they wanted. What i wouldn't do is go exactly when some one wanted when they where not paying a premium price (i.e their price is based on being part of a monthly round). What do i know !! I'm guessin !!
Title: Re: Frequency.
Post by: Matthew Bateman on November 22, 2010, 08:49:24 pm
It isn't Mike. Its subjective. I want peoples opinions, they will no doubt vary from one to another. I wanted to hear other peoples opinions on what they will tolerate if the job is attractive financially.


Im sure most of us will tolerate more 'mischief' the higher the worth of the individual job.
Title: Re: Frequency.
Post by: mikecam on November 22, 2010, 09:03:55 pm
It isn't Mike. Its subjective. I want peoples opinions, they will no doubt vary from one to another. I wanted to hear other peoples opinions on what they will tolerate if the job is attractive financially.


Im sure most of us will tolerate more 'mischief' the higher the worth of the individual job.

Ok then, i'll tolerate anything as long as it pays me to. I don't have a moral stance on it, only a financial one.
Title: Re: Frequency.
Post by: luther1 on November 22, 2010, 09:25:25 pm
It isn't Mike. Its subjective. I want peoples opinions, they will no doubt vary from one to another. I wanted to hear other peoples opinions on what they will tolerate if the job is attractive financially.


Im sure most of us will tolerate more 'mischief' the higher the worth of the individual job.

Ok then, i'll tolerate anything as long as it pays me to. I don't have a moral stance on it, only a financial one.

I agree. My work is done between 5 and 6 weeks.If someone asks for 'every other month' then its done between 10 and 12 weeks,not the 8 they expect,and they are always fine. I do two houses in particular,both twice a year. One is £230 and one is £150 and the house keepers call and want it done with a weeks notice. This suits me because of the money. I do a £50 house fornightly which is a waste of time because its never dirty other than paw prints on the patio doors,again its convenient because its 5 mins away. I would certainly juggle my time around those two houses Matt because they are nice earners,which obviously you know. Oh to have a round made up of prices like those! :)
Title: Re: Frequency.
Post by: Lee Pryor on November 22, 2010, 09:30:12 pm
we offer the choice to the customer from the start of going for 6 or 12 weekly, the 6 week price is standard and if they want 12 weekly we then add 50% to the 6 week price which makes it a great price to us but still cheaper over a 12 month period for the customer.
Title: Re: Frequency.
Post by: Paul Coleman on November 22, 2010, 09:38:18 pm
A good proportion of the work we do is 6 weekly. However there is an ever-growing percentage of work we have been taking on this year at longer frequencies. 8 weekly isnt unusal now and quite often sizeable/attractive contracts are going to 10 weeklyand 3 monthly.

What would you consider to be the limit on visit frequency before you turned round and said enoughs enough, we cant take you on on those conditions.

(I ask as Ive just secured 2 nice properties, with the intention of visiting at 3 monthly frequency but they want 4 monthly, one is £85.00 and the other £65.00; they are both likely to be nicely within my target hourly rate.)

Matt

Depends on the size of the job and the sort of price I can get for it.
The way I normally work is 6 weekly (meaning 6 - 8 weekly).  Larger jobs (£40+ I will go to 12 weekly (meaning 12 - 16 weekly, but I have been pricing these higher.  Anything over that I would regard as a first clean each time and quote accordingly.  However, run of the mill jobs I tend to fix on the 6 weekly otherwise the whole thing starts to become too unwieldy.  Also, I work it so that each job I do in an area gets done each time I'm there or every other time.  This saves having to run about all over the place and re-visiting an area a couple of weeks after I've been there.  As my business has progressed though, I find that I have to break schedule for certain commercial jobs.  It's as if I am running two part rounds by myself now.  The larger one is for domestic, the smaller one for commercial.
Title: Re: Frequency.
Post by: Matthew Bateman on November 22, 2010, 09:41:08 pm
Oh to have a round made up of prices like those! :)

Im trying  ;D  ;D
Title: Re: Frequency.
Post by: the bfg on November 22, 2010, 10:04:41 pm
Rightie oh.

6 other ones? What you mean?

















6 houses lol        Ive a good idea where 4 are but may have to bell you for some directions  8)
Title: Re: Frequency.
Post by: Matthew Bateman on November 22, 2010, 10:06:13 pm
Yea no worries mate.
Title: Re: Frequency.
Post by: dazmond on November 22, 2010, 10:37:52 pm
i clean mainly 4 weekly although i do overun in winter to 5 or even 6 weeks.i also clean a few "every other time"(8-10 weekly).also some stand alone 6 weeklies.

i have a twice yearly church but its a good earner!i would take on any bigger jobs at any frequency if the price was good! ;) ;D ;D.

dazmond
Title: Re: Frequency.
Post by: Perfect Windows on November 22, 2010, 10:46:39 pm
My prices have a 50% premium for a 12-weekly and a 100% premium for a 24-weekly.

Around a third take the 12-weekly option, which suits them and me.  They pay less per annum and I get more per day's work, though obviously my round needs to be bigger.  I think this is the key point.  Charge enough and it's not a problem.

As to the extra workload, if a house is on a quiet back street, 12-weekly is perfectly fine and the glass looks good when I get back.  The frames, however, do tend to show it - that's where the justification for the extra charge comes from.

I have been considering this, and I think the fact that I'm just inland from the coast might help keep them clean.  Far enough that the air's not salt-laden, near enough that it hasn't picked up a lot of pollution.  That might be utter codswallop, of course...

Vin
Title: Re: Frequency.
Post by: Moderator David@stives on November 22, 2010, 11:56:58 pm
We take on ANY frequency, the customer is King.

Title: Re: Frequency.
Post by: Paul Coleman on November 23, 2010, 08:06:13 am
We take on ANY frequency, the customer is King.



Indeed Dave.  I imagine that with a number of vans on the road, one of them won't be too far away from where a clean is due - around the time it is due.  It's ironic but with many business types, flexibility disappears as a business grows.  Window cleaning seems to be a different animal in that regard.
Title: Re: Frequency.
Post by: tomy jackson on November 23, 2010, 07:33:57 pm
We take on ANY frequency, the customer is King.
only if iit fits with outher work ie 5weekly wear yuor 4weekly or 6weekly in4 weekly unles its big

Title: Re: Frequency.
Post by: james44 on November 23, 2010, 08:59:37 pm
Quote
We take on ANY frequency
;)
Title: Re: Frequency.
Post by: Clive McDonald on November 23, 2010, 09:33:00 pm
Hi Mat,

My round is all over the place for frequency and location.That's why i have round software, that's what i though round software was for.

I make no attempt (hardly any) to do neighbours on the same day.This may sound stupid, especially if you have been a windy a while (ie back in the days when it was monthly because the logistics were too difficult to do otherwise) but it's how i work.

The  thing about 8wks is, prior to a holiday you can pull it forward 7 or even 6 (obviously tell custy why) i've always offered this, but expect some flexibility from the custy in return.

The jobs you mention would be done (by me) before any holiday if they fell during or immediatly after it.