Clean It Up

UK General Cleaning Forum => General Cleaning Forum => Topic started by: Adam P on November 01, 2010, 12:06:52 am

Title: do people require deposit for eot cleans?
Post by: Adam P on November 01, 2010, 12:06:52 am

just wondered if people did this and if so how? i've often thought about taking a minimum deposit of say £50 through something like paypal however i am unsure if it'd put people off, or maybe even put them more towards us as it comes across as a bit more professional.

also would be good as although rare we do get people who cancel a day or so before and say they'll come back so would at least help give them a reason to come back or at least not cancel leaving us with nothing that day.

Title: Re: do people require deposit for eot cleans?
Post by: Pristine Clean on November 01, 2010, 07:04:59 am

Hi Surrey,

We only do commercial EOT's and not for the actual tenant. We have if it is a large clean like an entire 5 bed house have taken a deposit if we do not know the client.

We have never had a cancellation except for a re-schedule.

You would need to make it easy for people to pay a deposit like paypal or have a credit card machine otherwise this will be inconvenient for both parties.


Dave

 

Title: Re: do people require deposit for eot cleans?
Post by: The Great One on November 01, 2010, 07:25:54 am

Hi

I have done mainly EOT's for 7 years and have never taken a deposit and as yet never been stiffed for payment.

My thoughts are that if you do ask for a deposit you may just lose the job anyway, cancelations are part of the business sadly. If I am doing it for a tenant i will say at the time that it is either payment before I start or on completion.

Regards

Martin 8)

Title: Re: do people require deposit for eot cleans?
Post by: Colin Day on November 01, 2010, 11:08:22 am

I, personally, don't like to complicate things as you can add to the stress of the customer already has with moving home...

Keep it simple, keep it friendly and keep it professional :)

Title: Re: do people require deposit for eot cleans?
Post by: Adam P on November 01, 2010, 11:33:17 am

ok thanks guys for the advice. i'll keep away from deposits for now then.