Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Klean07 on October 27, 2010, 08:07:50 pm
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I do some flats but getting access to their front door to leave calling card is a right pain. After ringing every flats intercom and still finding no one to open door I just push a card under porch door. But I've had some custies still say that I didn't do their windows the previous months etc.
Has anyone else encountered this problem?
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I would never have took them on the first place,
sorry i know its not helpful,..
Next time you get your money, take both their landline telephone number, and a mobile number,
Then speak to them about leaving it with someone....one person for all your money is good.... If they tend to be always in
But speak to them, and train them up to your way of running your business.
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dont they have a service button for the postie etc, most of mine do but it means they need to be done in the morning
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dont they have a service button for the postie etc, most of mine do but it means they need to be done in the morning
There is a service button and most of intercoms work within this period. However the one thats never in never works.
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Ask for their email addresses and get them to pay by paypal if possible
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dont they have a service button for the postie etc, most of mine do but it means they need to be done in the morning
There is a service button and most of intercoms work within this period. However the one thats never in never works.
Ok mate the way they work up here is you press the service button and the door buzzes and in you go, although I do have two blocks that don't work like that but they are all oap's so its not a problem, sorry can't help
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I have a customer who works away summit to do with merchant navy ?? but likes his windows done every 4 weeks whether hes home or away as he likes to know his house is ok.
I send him a photo from my phone every time I clean so he knows Ive been then pays me online from aboard the ship :D
Maybe you can email / mms yours a photo as proof ?
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We have this problem with a few of our customers but nobody has ever claimed that we've not been just because we were unable to get in to the block :-[
I guess we've just gained their trust after twenty years of doing this.
Even pushing other people's buzzers is a problem at times as the ground floor flat owners, the ones that usually get buzzed by everyone else, get a bit miffed by their buzzers going every two minutes. >:(
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on a few occasions I hav'nt been able to post the bill I've put it in an envelope with flat number and gaffa taped it to the door, always got my cheque ;)