Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: rich fraser on October 18, 2010, 05:55:56 pm
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Last job of the day was a 3 bed semi with small con for £12. The custy comes out and pays as she was just goin out. She says "How come my friends house round the corner is only £8 and you charge me £12?" so I say " Your friends house has no conservatory or a garage on the side that I have to scale to clean the windows on the stairs" she just looks at me oddly and says "Ok" and off she trots. Hour later I get a text message saying that there are dirty marks on her washing that was on the line when i was there. So I head round there house to have a look. She leads me through to the garden to show me a sheet still on the washing line displaying what I can only discribe as man juice stains. I explained to her that on a initial clean you might have an amout of dirty water after rinsing. The stain was not dark coloured in any way, It was either jizz or very runny bird s***. I told her if it had of been in the wrong I would happily put my hands up and splashed out a tenner on a new bed sheet for her.
I leave the custys house and get back home to find a new text message saying "Please cancel all future cleans of 26 Lodge Road" If she was really that f****d off about the price, couldnt she have cancelled there and then?
There are some odd ones out there!
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Text her back and say it looks like sperm... Should be good for a laugh ;D
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I should have! All ready deleted her contact though. Dont need nuisance custys
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I should have! All ready deleted her contact though. Dont need nuisance custys
Offer to take a DNA test to prove it isn't yours.
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Easy come....
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i had one the other week clainmed i smashed her window and the only reason i must of done it was i never came back to collect when i said i would, so there fore i was guilt
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i had one the other week clainmed i smashed her window and the only reason i must of done it was i never came back to collect when i said i would, so there fore i was guilt
I had one like this when I first started. Shatterd some toughened glass on french doors apparently. I ended up forking out £80 on a new piece of glass for them as I cleaned 15 or so houses in the road so i didnt want to get a bad reputation. Just had to bite the bullet
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i didnt even smash the window, took her 5 weeks to tell me it was broken, just couldnt afford the wc any more i think
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Rich,
Why are you working in the area if it isn`t your "patch"?
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Rich,
Why are you working in the area if it isn`t your "patch"?
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The road in question is three roads along from the one I live in. Are u one of the old school that will only work on there "patch" ?
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Text her back and say it looks like sperm... Should be good for a laugh ;D
Text her back and tell her it was your sperm and you had to jack yourself off cos she pays more than her mate round the corner
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Rich,
Why are you working in the area if it isn`t your "patch"?
[/quo
The road in question is three roads along from the one I live in. Are u one of the old school that will only work on there "patch" ?
I meant "wet patch".
No, I won`t sleep on my own, never mind work on someone else`s.
Oh, never mind ::).
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Why did you tell her "I explained to her that on a initial clean you might have an amout of dirty water after rinsing."
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Or am i missing something?
;)
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Text her back and say it looks like sperm... Should be good for a laugh ;D
..............and suggest that she swallows it next time! ;D
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Wasted protein.
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Who says she weird as in her own mind, she might think that she is always correct and she might think this is what everyone does.
But I always think that people who tell you by texting is a coward to say it to anyones face.
Just brush her off like a chip on your shoulders as its good ridiance for some sorrow of another w/c to have the hassle etc.
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Who says she weird as in her own mind, she might think that she is always correct and she might think this is what everyone does.
But I always think that people who tell you by texting is a coward to say it to anyones face.
Just brush her off like a chip on your shoulders as its good ridiance for some sorrow of another w/c to have the hassle etc.
I used to think like this but not anymore.
Texting has become a normal part of everyday communication, to some it is simply a quick and convenient way to say what needs to be said. No different to a letter really which is acceptable simply because its always been done that way.
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Some of you who take the time to actually read my drivel might remember the case of my ex-custie who decided she didn't like the price she was paying and changed my slip from £11 to £10 and said she had less windows than her neighbours and should therefore pay less.
I wrote to her explaining that not all houses in her street were the same price and that some paid more due to things like conservatories and stuff. Also I explained that her being in the middle of the rank I had to scale a wall as her house was less accessible.
Anyhoo she said ten quid or not at all and I said you owe me a pound for last time and the future rate will be £11 as agreed. She cancelled.
A year later she puts her head out of the window and asks how much to take her on again. I reply "still £11 if you have them done regularly as previously."
She says I'll pay ten pounds and not a penny more and I said no and she slammed the window shut.
So today I'm cleaning her adjoining neighbour (wfp) and she watches from the upstairs window and this is how it goes:-
Mrs Nutter: "Careful! You're messing up my windows, I've just cleaned them."
Gold: "No I'm not. The wind is in the wrong direction for me to have done that and besides it's recently stopped raining."
Mrs Nutter: "It's you - you sprayed the side of my windows I'll have to clean them again.
Gold: "I think you're just making an issue out of nothing."
Mrs Nutter: "Don't be so rude!"
Gold: "I'm not going to continue this conversation madam, good afternoon!"
Mrs Nutter: (slamming window) "Humph!" Now I'm going to have to do the downstairs one too."
I carry on and ask my custy if her neighbour has something wrong with her and then she comes out again and starts rubbing the downstairs window with a cloth.
Gold: "You've missed that squeegee mark at the top of the window madam! Look (pointing) there it is mixed in with that soapy run you've left!" ;D
Mrs Nutter: (Scrubbing furiously and going red) "Oh! I'm not standing for this!"
And she slams the window from the outside and goes in.
My custy looks at me and says that she has been doing her own windows for the last two years and that her husband won't and she (custy) can't understand what's wrong with her as it's obvious it's been raining!
Then she gets me a cuppa and four (yes four!) chocolate biscuits. Yummy.
Overall I've got loads more good than bad!
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Gold you do cheer me up sometimes ;D
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Some of you who take the time to actually read my drivel might remember the case of my ex-custie who decided she didn't like the price she was paying and changed my slip from £11 to £10 and said she had less windows than her neighbours and should therefore pay less.
I wrote to her explaining that not all houses in her street were the same price and that some paid more due to things like conservatories and stuff. Also I explained that her being in the middle of the rank I had to scale a wall as her house was less accessible.
Anyhoo she said ten quid or not at all and I said you owe me a pound for last time and the future rate will be £11 as agreed. She cancelled.
A year later she puts her head out of the window and asks how much to take her on again. I reply "still £11 if you have them done regularly as previously."
She says I'll pay ten pounds and not a penny more and I said no and she slammed the window shut.
So today I'm cleaning her adjoining neighbour (wfp) and she watches from the upstairs window and this is how it goes:-
Mrs Nutter: "Careful! You're messing up my windows, I've just cleaned them."
Gold: "No I'm not. The wind is in the wrong direction for me to have done that and besides it's recently stopped raining."
Mrs Nutter: "It's you - you sprayed the side of my windows I'll have to clean them again.
Gold: "I think you're just making an issue out of nothing."
Mrs Nutter: "Don't be so rude!"
Gold: "I'm not going to continue this conversation madam, good afternoon!"
Mrs Nutter: (slamming window) "Humph!" Now I'm going to have to do the downstairs one too."
I carry on and ask my custy if her neighbour has something wrong with her and then she comes out again and starts rubbing the downstairs window with a cloth.
Gold: "You've missed that squeegee mark at the top of the window madam! Look (pointing) there it is mixed in with that soapy run you've left!" ;D
Mrs Nutter: (Scrubbing furiously and going red) "Oh! I'm not standing for this!"
And she slams the window from the outside and goes in.
My custy looks at me and says that she has been doing her own windows for the last two years and that her husband won't and she (custy) can't understand what's wrong with her as it's obvious it's been raining!
Then she gets me a cuppa and four (yes four!) chocolate biscuits. Yummy.
Overall I've got loads more good than bad!
Indeed I do remember that customer Malc - though I didn't recall that you had dropped her.
Sounds like you are better off rid of her.
If you did spray a couple of her windows by accident, you should have left her a bill for £1.
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Always assume, unless given clear and irrefutable evidence to the contrary, that all customers have some degree of latent madness that appear when you least expect it.
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customers lie, its amazing how many people fob you off with bull crap.
I was cleaning a small house about 2 months ago. Been cleaning it for about 2 years. She then asks how much to clean out one side of her guttering. I said £30. She then says i can't afford that. I said well you have pots and trellis everywhere. It will take a while to get it done. She said no and shut the door.
When i get in me van i turned to my worker and said she will cancel.
About a week later i get an email saying she wishes to cancel as my workers don't take care in cleaning her windows and keep banging, and crashing them about.
I replied to her and went on to say that i thought she would cancel as i could see the look on her face when i said how much to clean her gutters. I said it was me that cleaned her windows most of the time and that i take care in my work and I definately don't crash her windows about.
She never replied, I can only assume because i had her card marked.
I have had allsorts of other nonsense to