Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: dazmond on October 04, 2010, 07:29:31 pm
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i was poling at full extend over a conservatory this afternoon and the clamp on my clx snapped in half!! ::)
first thing ive broke since going wfp 4 months ago!are the clamps the same as the slx ones?ill have to order a few.look like ill have to saw a bit off my pole and glue the new clamp on.
any of you guys done the same?i had to get my 25ft brodex hydra out for the rest of the day!ive took the last section off though and put pole tap on the other section so its lighter!ive been spoilt using the clx for the last 2 months! ;D ;Danyway the hydra will do for now!
dazmond
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I've had to glue a clamp back on,it didn't snap thou.only used it a few times
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i was poling at full extend over a conservatory this afternoon and the clamp on my clx snapped in half!! ::)
first thing ive broke since going wfp 4 months ago!are the clamps the same as the slx ones?ill have to order a few.look like ill have to saw a bit off my pole and glue the new clamp on.
any of you guys done the same?i had to get my 25ft brodex hydra out for the rest of the day!ive took the last section off though and put pole tap on the other section so its lighter!ive been spoilt using the clx for the last 2 months! ;D ;Danyway the hydra will do for now!
dazmond
speak to alex mate ...
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If it's a product fault and not user error Gardiners normally replace parts free of charge, they're very good like that. How did they clamps snap though, I've had handles go but the clamp itself, that's unusual. When you had it extended how much of the pole was overlapping on the clamp that broke?
Simon.
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the clamp snapped off in the middle so half is still glued to the pole and the other half is loose on the next section!to be honest the pole was fully extended but the end stops stopped working after the first week so it was probably too extended.i think they should put a different colour on the end of the pole(like on the hydra)so you dont over extend it.
dazmond
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Hi Dazmond
We have sent you two emails regarding this issue obviously they are not getting through to you. Could you send your up to date email address to alex@agardiner.co.uk and we will forward the emails on to you regarding how to sort this out.
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thanks gardiner admin for your replies.id just not checked my emails thats all.
many thanks
dazmond
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hi daz, this happened to my pole to a few months back, on the 3rd section, it only took 10mins to fix
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I had this happen to me only last week and I do believe it was my fault also the pole is 18months old and is not treated with kidd gloves...in fact other than washing it and wiping the pole hose after use it's just another tool thrown in the back of the van.
I sent them an email on Thursday evening begging for a replacement to be sent to me here in Holland and it arrived this morning..not bad eh?
The thing is...when something goes 'not right' contact them soonest and they will do their hardest to help...
Of all the companies that I have dealt with ...Gardiners are without doubt the best...ok sometimes you do not get free replacements but then again sometimes you do.
They are a very fair company and those of us that do buy from them should return the fairness and give them the chance to rectify any issues if they can.
This is not a pop at anyone but ...give them a chance.
Dave.
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thanks gardiner admin for your replies.id just not checked my emails thats all.
many thanks
dazmond
your post from a while back saying you dont need/want the latest mobile phone .... maybe its time you did, so you can get your emails straight to your phone...